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Average ratingExcellent
4.9/ 5

Based on 435 reviews

598%
41%
30%
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What reviewers say about Cellular Only

Generated with AI from 435 reviews on Trustburn · updated 64 days ago

Across the cross-section of reviews, most customers describe the staff as knowledgeable, friendly, and willing to go the extra mile, with several singling out employees like Ryan R. and Jelonda by name for great service.
What does Cellular Only do?

Cellular Only sells phones and tablets and offers Verizon Prepaid plans and data plans across its locations.

What are the most common complaints about Cellular Only?

The critical reviewers describe unhelpful staff who struggled with transferring data to new phones, pressured them toward unnecessary purchases, and generally felt the service had declined since the store first opened.

AI-generated from reviews on this page. Verify anything important with the company directly.

Haylee Dormann
Reviews 1

My experience with this Verizon store was unmatched! I worked with Ryan on a seemingly complicated request (at least to me) and his customer service was excellent. Despite the few bumps we experienced along the way there wasn't a single thing I could complain about. Even when I faced issues later that day and walked into the store mere minutes before closing, he was willing to help me out (patiently, I might add) and accommodate for me. So glad I chose this store and would recommend it to anyone!

Karla Kuehl
Reviews 1

Courteous, quick and efficient service!!
Always consistent!!!! Thank you!

The best possible! Had been to many stores in the past and this location far surpasses any other location and I have been loyal to this store for 3 years and have never been disappointed!!! Thank you!!

Allie Hubers
Reviews 1

Kenzie and Houston went above and beyond to set me up with my brand new iPhone. They were so friendly and personable. We would recommend to anyone else in Sioux Falls. My husband is a TMobile customer and said he was so impressed he would consider switching. Thanks!!!

Barb Schock
Reviews 1

No one likes to deal with cell phone problems, but the last few times I ve been to Cellular only, I ve left pleasantly surprised. Excellent customer service. Friendly, knowledgeable and helpful staff willing to work with you for the best possible solution. Jeff was great to work with.

jeremy bachtell
Reviews 1

I was referred to Lacie by a friend. She was outstanding! I went in looking to upgrade on a small budget. Lacie found me a great deal and hooked me up with all the accessories to protect my phone for less than I had budgeted for. After the sale she made sure to follow up with me and make sure everything was going well with the new phone and reminded me to send back my old phone. If you're looking for a great experience getting a new phone.. ask for Lacie! Best Verizon sales rep in Sioux Falls!

Dominique Fontenille
Reviews 1

Amazing and fun experience with Alex she was so friendly and set up my new iPhone 11 PRO from my old 7. All my apps are there and nothing to reset up, walked in my house and the blue tooth for all my lights worked perfectly!!! She is a real PRO.
Thank you.
Chef Dominique.

Rachael Fode
Reviews 1

After a bad experience at another Verizon dealer, I came to the 41st St Verizon hoping for a little help - and Alex was amazing. SUPER knowledgable - she helped us with all of our questions, and knew what she was doing - so fast! When we asked her if she had worked yesterday (black Friday), she said yes - and it turned out she had worked a 15-hour shift. Even though she said she was running on coffee and redbull, she was still so patient and kind! What a breath of fresh air!

Jessica Weinkauf
Reviews 1

James was awesome to work with. They didn t have the phones we wanted but he showed us some great deals that were going on and we ended up walking out with even nicer and newer phones for a great price! He was very patient with us and answered every question. Great experience!

Stephanie Harrington
Reviews 1

After having a terrible previous experience at Verizon, my mom dreaded having to go back to Verizon to get a new phone. I talked to JELONDA on the phone and explained what my mom was needing help with, regarding a new phone, and she was WONDERFUL! She was not only helpful on the phone, but was also very sweet, helpful, and patient with my mom in person. So thank you for being so kind!

Jose Camarena
Reviews 1

The guys at this location are great! Very friendly, knowledgeable, and above all quick to help everyone out!
Wade helped us out and he made sure we were well taken care of. He was attentive to our needs, helpful with information and not pushy to sell us stuff we didn't need! We'll definitely be going back for any cellphone need!

Larry Enright
Reviews 1

I have been to this location for service and assistance with old phones and they have been outstanding while providing service free of charge for devices bought elsewhere. Naturally when it was time for a new phone, i went there and the service and experience was outstanding. Thanks!

Jodie Cain
Reviews 1

Ryan us the best! My phone was crashing! He got me coffee while I waited. He was able to get ALL my info transfered into a new phone. Made sure I was all set up and not late for my son's game! Getting a new phone can be a hassle but Ryan made it all fast and simple! Ask for Ryan!

Nykki Sutton
Reviews 1

Tyler was awesome! I had to get a new phone. He helped me transfer everything from my old phone. I was able to keep my progress on my games and it even kept my place in my book. He made it a wonderful experience. He was friendly and helpful. He was very knowledgeable about the products and services so he was able to answer all my questions. I was very apprehensive about getting a new phone, but Tyler made it fun. He definitely made a new customer.

Kayla M
Reviews 1

Today I went into Verizon Wireless having technical difficulties with my Iphone 7s Plus, I was gretted by Alex and she was extremely helpful!
If you or anyone you know is having any sort of problem or even have questions about your phone I highly recommend you stop into CellOnly and see Alex!

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About Cellular Only

All CellOnly Locations | Phones & Tablets, Verizon Prepaid Plans, Data Plans

Cellular Only is a leading provider of mobile devices, tablets, and wireless services in the United States. With a focus on delivering exceptional customer service and high-quality products, Cellular Only has become a trusted name in the industry.

At Cellular Only, customers can find all the latest smartphones and tablets from top brands like Apple, Samsung, LG, and more. Whether you're looking for an iPhone or an Android device, Cellular Only has you covered with a wide selection of devices to choose from.

In addition to offering the latest mobile devices and tablets, Cellular Only also provides Verizon prepaid plans that are designed to meet your specific needs. These plans offer flexible options for talk time, text messaging, and data usage so that you can stay connected without breaking the bank.

For those who need more data than what's included in their prepaid plan or want to add additional lines to their account for family members or friends - Cellular Only offers various data plans that cater to different usage levels. These plans come with unlimited talk time & text messaging as well as varying amounts of high-speed data depending on your needs.

One of the things that sets Cellular Only apart from other wireless providers is its commitment to providing excellent customer service. The company's knowledgeable staff is always available to answer any questions you may have about your device or plan - whether it's in-store or online through their website.

Cellular Only also offers repair services for damaged phones & tablets at select locations across the country. Their experienced technicians use only genuine parts when repairing devices so customers can be confident they are getting quality repairs done right every time.

Overall if you're looking for reliable wireless services with great customer support then look no further than CellularOnly!