Very nice store to walk into, Lacie was very help full, made sure we had the right phone and plan for our needs. If I need anything cellular she will be the one I talk to. Thanks for all your help.
What reviewers say about Cellular Only
What does Cellular Only do?
Cellular Only sells phones and tablets and offers Verizon Prepaid plans and data plans across its locations.
What are the most common complaints about Cellular Only?
The critical reviewers describe unhelpful staff who struggled with transferring data to new phones, pressured them toward unnecessary purchases, and generally felt the service had declined since the store first opened.
AI-generated from reviews on this page. Verify anything important with the company directly.
Best verizon experience in town. A+ staff, Maxwell and Lacy were very hospitable. Except for the lady who ordered me the wrong screen protecter. B+ for her.
Excellent ( In Store ) experience, didn't have to stand outside. The gal that helped us was knowledgeable and curious. Will stop there again.
Tyler was amazing. Very knowledgeable and had good insight on all products sold. Would recommend this store and Tyler without reservation
It wasn't bad, first visit I found the service and clarity somewhat lacking. The second visit, it went a bit smoother than I anticipated wasnt too bad. Its a nice store. Just wish the clarity was a bit better overall.
Amazing customer service. This is THE only place to go for phones
Our CellOnly man was very helpful and friendly. He was patient and answered all our questions. He was a pleasure to work with!
Alex was helpful and thoughtful and made the transition into a new phone flawless
James was super helpful, I highly recommend this store!
Alex Polack did an amazing job and is the best person ever!
James helped me out so much. He knew what he was doing. Very friendly and helped me choose my phone.
Kenzie was amazing! She is so helpful! Best service ever!!
Came to this store as several things had gone haywire on my phone and I didn't know how to fix the problems.
Wade was the person who helped me get everything the way it was supposed to be. Even helped me set up a new password.
BUT the best part is that he showed me "in slow motion " how he each step so I could take notes so I could fix things on my own. He was very patient and went out of his way to keep me from feeling stupid!!
Alex was friendly, knowledgeable, efficient. Was a great experience upgrading wife's cell phone today!
Thank you!
I believe the gentleman who helped me was named Wade, he was extremely helpful and knowledgeable about the different products and which worked best for me. Overall a very pleasant experience.
Jelonda and Cody were awesome to work with. The wait to get help was very long at night as the store was understaffed.
We had a great experience at Cellular Only. Kenzie was an excellent sale person. She took a lot of time with us and provided us with all the information we needed to use our new phones. Would highly recommend her. Linda Graham
Ryan always does a great job! He is knowledgeable and professional. He knows his stuff with out being a pushy salesman. Highly recommend!!!
Ryan Revell is the man, only place I will go for my cell phone needs!!!
James was fantastic. My phone was not working well. He checked everything even saw the" no service". Message I was getting. He stuck in there and got customer service to send me a new phone. Thanks James and team.
Amazing! Alex was an amazing saleswoman! Provided e everything I needed and more! I couldn't be happier! She really deserves a raise!
I was able to pick up my cellphone within few minutes after meeting with the sales lady. It was quick and painless the best way to shop.
Ryan at CellOnly was extremely helpful, answered my husband s questions over the phone and had a phone put aside for him for when he came in. He also helped to guide us on the differences between care plans for my husband s phone and which one would work best for his needs. Highly recommend this location and Ryan!
I have received great customer service from all the Business side all the time. I have received great customer service also from Caleb K. He knows the product, very social and good at his job. Left the store feeling confident. Thanks.
Cell Only is AWESOME!! Ryan did a great job walking my son and me through the process of buying a new cell for him quickly and painlessly and all the while answering all of our questions and being an all-around good guy. Will continue to buy any cell product for our 6 family members from Cell Only. Thanks Ryan!!!
I was helped by sales person James Sanchez and he was very informative and kind! Also got free snacks and a drink as a bonus so not complaints from me, easy 5 stars!
Ryan at Cell only was awesome. In and out quick. Helped me set up auto pay.
We were greeted promptly and courteously. Jolanda was very professional and she handled our requests swiftly and accurately. She was very pleasant.
Definitely felt welcomed and at home visiting Verizon today. James did a great job explaining everything and making sure I got the best deals. 10/10 would recommend asking for him!
Hours are not correct. Wanted to get a new Apple Watch after work. I pulled up just to find out that I missed them by 7 minutes.
James knows what hes talking about and made it simple for me. Thanks for helping me out with my samsung.
Right when I walked in Wade was extremely friendly. He was knowledgeable and quick when getting my upgrade finished. He had an answer for any questions I had and even got my info on my phone's switched. The entire experience was pleasant. I would highly suggest using Wade and cell only!
I always use to get straight talk and this switch to Verizon is way better
Lacey provided exceptional service, going far above and beyond what most would. I very much appreciate her assistance and would highly recommend this business and her!
Ryan has helped me on multiple occasions. Always helpful, knowledgeable and fun to talk to
I haven't been in CellOnly in years just because my phone has been working. I have a S4 mini and it does all the time. Idk why but I was nervous. James Sanchez greeted me and he helped me switch everything to my new phone. He made all my nerves go away because he took great care of me. I will always only go to CellOnly!
Matt and Alex are not only great people but great to work with! Finally a cell store without the dreaded wait and headache! Love Cell Only!!!!
Zandile promptly greeted us and offered to help when we came in the store. She was able to answer all of our questions and made buying my daughter s new phone a breeze. I would return to her for our next phone in a heartbeat. The whole process took no time at all.
Great experience! Was having some issues with my note 8/servic, came in talked to Wade and got all of my questions answered. Also presented a new plan that would benefit me moving forward. Definitely will be working with CellOnly for my Verizon needs in Sioux Falls moving forward.
Best customer service you can find. Very satisfied with my experience!
Excellent experience! Alex was awesome to work with.
Wonderful customer as always. I have never had a problem here. Thanks for everything
We went in to upgrade my phone since it was five years old. The phone that I was told was the BEST and newest on the market was not the newest - it is actually three years old. We told the guy we wanted a phone a new phone not an older one which he ended up selling me. I also told we wanted something reliable since we were moving out of state. He told me if I have any issues or concerns I can always return it before I leave without any problems. Well, two days before I was supposed to leave I had call the sales person I dealt with, he said he will not be working on the day he will come in but to speak to the manager when I come in. I call the store on our way to Sioux Falls, whoever answered was very rude. He said he has other customers and would call me back (four hours later, no call!). So, we go to the store. We get to the store, only to find out, the manager had to be at another store. And the salesman would not do anything with my phone because it would come out of his own pocket!! He would not even work with me! Uggh! So, we are in our new home state and I am very disasitisified with this phone. I am now trying to reach the manager. All I can say and advice you: Ask questions, do not let them talk you into anything, keep your head clear, it may seem like a good deal but be cautious. Ask for the years on the phones your buying. The salesman are only trying to make a dollar.
Excellent customer service, always friendly, very knowledgeable.
Our experience at this store was great! Aric was super helpful and knowledgeable. We will definitely be back.
Very good service and helpful hints for fixing my jetpack I would recommend them to anybody looking to upgrade their phone.
I can t thank Ryan enough for the overall,
Thoroughly efficient job he did yesterday for
My Verizon Account. He absolutely went
Above and beyond any and all of my expectations
When I walked into the store. Great Job,
Thank you again,
Steve
Sam was very helpful and knowledgeable. He answered my questions and listened to my concerns. This is important to me, as I'm not a youngster anymore and I've encountered too many young sales people who just have a speel and don't listen to their customers. Sam's expertise made the transition to my new phone flawless. I'm very happy with my purchase.
I came in thinking I wouldn't have any options because I broke my phone. James Sanchez took great care of us! He actually cared about my situation and made it affordable to get into a new device switch all my info to my new phone and had me in and out really fast. Thanks James! I wish you the best.
Best experience I've had at a Verizon store in awhile. Alex Polack was so easy to work with and answered all my questions. Stayed late to get everything transferred over to my new phone/watch. Entire staff was just a fun group to be around. Thanks again for everything and I will be a returning customer.
Had a great experience- staff was prompt and polite and answered any questions that came up!
Alex is an awesome help and super cheerful! Favorite Verizon in town
Alex is a superstar. I drove from a nearby town to have her help me pick out a phone! When I showed up at 7:45 I thought they were open till 9:00pm. She was so sweet and stayed late to help me so I wouldn t have to drive back. The whole 41st store is great but she is extra great!!!
IT WAS SUPER AWESOME AND EASY TO UPGRADE MY PHONE...THE ENTIRE STORE WAS SOO HELPFUL AND INFORMATIVE!!!
Stopped in yesterday and had great customer service! Wade was so nice and answered all my questions. Great place to go for all Verizon needs!
Mykenzie was awesome! She thoroughly went through our phone plan to make sure we were on the best plan for our family.
Always great service at Cell Only. Cody made sure we got all the best deals with no sales pressure. A relaxing experience.
James was excellent! Never had a smart phone and wasn't sure where to go. Some friends recommend CellOnly and they were right. James Sanchez runs the store and I would have never known until I asked to speak to his manager.
Great place! Fast, friendly, clean and professional.
I had issues with my bill that we're not my fault and James Sanchez got to the bottom of it and also helped with phone issues and has continued to stay in touch untill I am taken care of highly recommend thanks james
Alex was so professional and was amazing to work with! She got everything right the first time and is the only person I will go in to see ! Definitely a pleasure to work with!
Love the one on one service! I can make an appointment and get what I need very efficiently.
Ryan was great! They helped me pick out a new phone and get everything set up in no time at all. Thank you!
Tyler was knowledgeable! Smart and funny! We switched from at&t and we never once had a rep who was half as good as Tyler! He truly cared about what he did and knew all there was to know! Will come back to him in the future!
Sales Rep Jeff was extremely helpful and quick to get new line activated. Helped me not only add the line I needed but helped to keep my added costs to a minimum by changing some offerings to residue my cost be keep my services the same. Best experience I have had at Verizon store in the past 20 years.
Ryan Revell is extremely helpful and has a great attitude. Always very responsive to any of our business needs. Best place in town for phone service!
Great service. helpful, pleasant employees, made sure I got the best deal.
This was the easiest upgrade I have ever done. Great service. This will be the place I come going forward
Jeff was so nice! He got us taken care of so fast 5/5
Everytime I have shopped at CellOnly...the staff has been super knowledgeable, patient and helpful. Highly recommend!
Good service, in and out. They know their products.
After a bad experience at another Verizon dealer, I came to the 41st St Verizon hoping for a little help - and Alex was amazing. SUPER knowledgable - she helped us with all of our questions, and knew what she was doing - so fast! When we asked her if she had worked yesterday (black Friday), she said yes - and it turned out she had worked a 15-hour shift. Even though she said she was running on coffee and redbull, she was still so patient and kind! What a breath of fresh air!
Both Jeff and Cody went above and beyond what was asked of them to help me out with my Apple Watch. Will definitely return when I need to update my phone.
James helped me get me a new phone and made the process flawless. Presented me with a variety of options and benefits to help make my decision. Thanks James
Spent about 2.5 hours there getting new phones and switching services from AT&T. Wade was super knowledgeable and helpful. Would definitely go back.
Kenzie s one of the In the business, Hands down!! -CODY#APPLEWATCH
Tyler was amazing and it was so quick to replace my phone. Love Cellular Only!! Kari
Alex is amazing, she helped me order a Apple Watch 4 and went above and beyond to find the 44mm. She is so helpful and knowledgeable and I recommend her to everyone!
McKenzie Was fantastic. She went beyond helpful. Would recommend her for any problems with your phone or buying a new one.
James and Ryan were great. They both helped me out. Great team at this store. Definitely recommend Cell Only over any other store!
He answered all my questions so I cud understand. He was patient & respectful. He was very knowledgeable yet he did not talk down to me.
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All CellOnly Locations | Phones & Tablets, Verizon Prepaid Plans, Data Plans
Cellular Only is a leading provider of mobile devices, tablets, and wireless services in the United States. With a focus on delivering exceptional customer service and high-quality products, Cellular Only has become a trusted name in the industry.
At Cellular Only, customers can find all the latest smartphones and tablets from top brands like Apple, Samsung, LG, and more. Whether you're looking for an iPhone or an Android device, Cellular Only has you covered with a wide selection of devices to choose from.
In addition to offering the latest mobile devices and tablets, Cellular Only also provides Verizon prepaid plans that are designed to meet your specific needs. These plans offer flexible options for talk time, text messaging, and data usage so that you can stay connected without breaking the bank.
For those who need more data than what's included in their prepaid plan or want to add additional lines to their account for family members or friends - Cellular Only offers various data plans that cater to different usage levels. These plans come with unlimited talk time & text messaging as well as varying amounts of high-speed data depending on your needs.
One of the things that sets Cellular Only apart from other wireless providers is its commitment to providing excellent customer service. The company's knowledgeable staff is always available to answer any questions you may have about your device or plan - whether it's in-store or online through their website.
Cellular Only also offers repair services for damaged phones & tablets at select locations across the country. Their experienced technicians use only genuine parts when repairing devices so customers can be confident they are getting quality repairs done right every time.
Overall if you're looking for reliable wireless services with great customer support then look no further than CellularOnly!
- Website
- locations.cell-only.com