Budds' BMW

4.4 · 1133 reviews
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Ray Wang
Reviews 1
2020-12-28 12:58

I contacted Budds' BMW via the chat window on thei...

I contacted Budds' BMW via the chat window on their website to request a service appointment. I got a call and an email from their service team the next day and scheduled an appointment (BTW, I contacted another BMW dealer the same way but their service team never got back to me). After I dropped t...

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Alaaeldin Abourezk
Reviews 1
2020-12-28 09:15

i have two cars one is X5 2014 and other one is X1...

i have two cars one is X5 2014 and other one is X1 2016 i was trying to call the BMW dealer in budds 2454 s service Rd many times with no respond at all just to change the oil and filter after hard time they answer my call back with appointment in dec 15 -2018 as their reason fully booked what kin...

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Carolyn Nikkanen
Reviews 1
2020-12-26 17:52

Amazing dealership! The staff are wonderful, so ...

Amazing dealership! The staff are wonderful, so friendly, very welcoming!

I dealt with Shawn DeSousza on my purchase of my X3. Shawn was so patient, explained everything and very helpful!

Their staff treats you like family! What a great experience - oh the car- that is amazing too, one o...

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Larry Thomas
Reviews 1
2020-12-26 17:52

Excellent service, staff is very courteous & helpf...

Excellent service, staff is very courteous & helpful. Jenny Beaudrie was very helpful with my service on Nov 3 2020 kept me informed. Rate 10 out of ten. I would like to thank Jenny for for all her help with my service appointment.

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Amy Mccamus
Reviews 1
2020-12-25 15:00

We have been buying cars at Budds thru Wayne Carr ...

We have been buying cars at Budds thru Wayne Carr for now over a decade. Firstly Wayne Carr hands down is the most efficient, competent and accommodating sales person that we have ever dealt with in the car industry. Over the years we know we can do business and get excellent ongoing care at Budds...

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Raymond Lo
Reviews 1
2020-12-25 06:00

My vehicle was damaged by a road sign when the BMW...

My vehicle was damaged by a road sign when the BMW driver delivered it back to me. They took it back to the body shop for repair. I got the vehicle back 5 days later. I could see a black line and two tiny scratch marks remained on the previously damaged area. Conclusion: incomplete repair! Not 10...

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ayman antoun
Reviews 1
2020-12-24 17:06

This is my second BMW from Budds and my experience...

This is my second BMW from Budds and my experience is yet again outstanding....Rich Acosta, the sales specialist who helped me both times is amazing. Professional, knowledgeable, very pleasant to deal with and very responsive. I would recommend Budds to anyone who is considering a BMW. a top notc...

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Chris Gray
Reviews 1
2020-12-23 22:24

Recently went to Budds BMW Oakville because of a n...

Recently went to Budds BMW Oakville because of a nail in my tire. I called Budds and spoke to Jeff Budds late on a Friday afternoon, only an hour before their service department would close. He was amazing and was able to arrange a rental for the weekend.

When Monday came around, I received a c...

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Simone Purboo
Reviews 1
2020-12-23 21:53

I have now purchased two vehicles from Rich Acosta...

I have now purchased two vehicles from Rich Acosta. On each occasion he has done his homework in advance of our meeting and presented financially viable solutions. I find him to be knowledgeable, professional, and sharp. I will be back.

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Dongmei Liu
Reviews 1
2020-12-23 17:19

During my last visit, I was impressed by the servi...

During my last visit, I was impressed by the services received from Raja and other team members at Buzz BMW.

I had the suspension airbag work done during March 10-11. Raja provided clear communication and coordinated with the foreman for test drive and other team members for other inspections. Th...

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TITILAYO SANUSI
Reviews 1
2020-12-23 06:35

Mark Garner (Service Advisor) and Bill (Service Ma...

Mark Garner (Service Advisor) and Bill (Service Manager) are two wonderful folks you can always count on. I was at this dealership service department to fix a suspension fault on my 2012 Ranger Rover HSE and these two men stepped in and got the problem solved. I would recommend them to anyone going ...

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Firas Moolla
Reviews 1
2020-12-23 00:15

Had a great experience buying my first BMW. Brent ...

Had a great experience buying my first BMW. Brent and Jacqui were both excellent; professional, knowledgeable, honest and courteous. Entire process was quick, smooth and well communicated from the first email to picking up the car.

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Maliha Syed
Reviews 1
2020-12-22 17:45

Everything was great till we actually bought a ver...

Everything was great till we actually bought a very highly specked BMW X5 2019. So sales people were great! But once we had the car then I got some very rude treatment on a matter of 140 dollars. Considering I had bought a car worth 100,000 dollars , 140 dollars should not have even been a matter of...

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Rakshith Gowda
Reviews 1
2020-12-20 23:10

Visited Budds today with lot of hopes, but complet...

Visited Budds today with lot of hopes, but completely disappointed within 10 mins inside their showroom.
Pls tel me is it my job as a customer to scrutinize BMW Canada s website which lists preowned inventory or is it your job as a retailer to work on the same page with BMW Canada to provide prope...

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Andre Degenhardt
Reviews 1
2020-12-19 23:20

John Parker & his team are excellent at what they ...

John Parker & his team are excellent at what they do.
John always goes over board to ensure my motorcycle is in peak running condition, suppling me with peace of mind.
He is the reason why I continually bring my motorcycle to your shop for service.

Regards, Andre Degenhardt

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Christina and Tom Herauf
Reviews 1
2020-12-19 22:52

Thanks Cassandra Gavin for your assistance in our ...

Thanks Cassandra Gavin for your assistance in our recent brake service at Budds BMW in Oakville! During these times of COVID it was great to be in good hands at a safe distance, but still able to get our car taken care of easily!!

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Hasan Yildirim
Reviews 1
2020-12-18 06:26

Although I did not purchase my vehicle from them, ...

Although I did not purchase my vehicle from them, I am using Budd's BMW service. So far, I have been 2 times, all of them were succesfull and happy. They took care of my car very well. I also woud like to mention that the shuttle service while your car being serviced is very hepful. thanks.

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Sheroy Irani
Reviews 1
2020-12-17 11:19

The service rep, Jenny Beudrie was very friendly a...

The service rep, Jenny Beudrie was very friendly and took all my comments into account. She was very detailed and made sure to address every single issue during each update call she made to me while the car was in service. The tech, Paolo, as always was absolutely amazing. He knows the car inside o...

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Harpreet Padda
Reviews 1
2020-12-17 08:07

Brandon Bawa was very knowledgeable about the vehi...

Brandon Bawa was very knowledgeable about the vehicle and pleasant to deal with. He took his time answering all our questions. We were set on purchasing a competitor vehicle, but as a result of our positive experience with Brandon, we are now contemplating the X3.

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Safina H
Reviews 1
2020-12-17 05:31

This was and still continues to be a horrible expe...

This was and still continues to be a horrible experience. I bought a 2019 X3 M package certified car from this location on July 31st. With approx 7600 km on it. Asked all the right questions and everything seemed great. Two days in, the AC isn t working correctly. A week in and the check engine li...

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Rick Zeron
Reviews 1
2020-12-16 13:08

I had my car in for service, and was looked after ...

I had my car in for service, and was looked after with professional staff, and more so extremely sanitary, under theses difficult times that we re dealing with. Jenny Beaudrie was my service adviser that looked after all my needs. Budds should never loose Jenny......

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Al Shariff
Reviews 1
2020-12-16 05:33

Decided to give Budd's service a chance as my regu...

Decided to give Budd's service a chance as my regular dealership's online booking got cancelled without them reaching out to me. I called about #0 minutes before the dealership was closing and they called me back quickly to set me up and book my appointment.

Hao Xu was extremely helpful in getti...

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Michael Moul
Reviews 1
2020-12-15 23:14

Budds has been great since I moved from BC. Hao is...

Budds has been great since I moved from BC. Hao is the man. He is attentive, goes the extra mile, and keeps me updated along the way. I will keep coming back for my service needs and will likely visit the showroom for a newer ride.

Thanks Hao

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Robert Terranova
Reviews 1
2020-12-15 20:36

Budds BMW was the best decision I ve made when loo...

Budds BMW was the best decision I ve made when looking for a reliable and trustworthy dealership. After doing my research and speaking with their phone sales representative, I knew I was making the right choice.
I drove in from Oshawa to Oakville even though there are 3 closer dealerships because B...

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Ryan Sia
Reviews 1
2020-12-15 12:35

Working with Rich Acosta was such a pleasant exper...

Working with Rich Acosta was such a pleasant experience and made my partner and I enjoy the buying process for the 2 cars (X3 and 3series) that we now own. The after sales service was impeccable as well.

I would highly recommed Budds BMW and Rich Acosta to anyone looking to own a BMW automobile.

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Gracey Kaur Wanaik
Reviews 1
2020-12-15 06:39

Recently purchased my car but had to take it for s...

Recently purchased my car but had to take it for servicing due to minor issues. Rob at servicing was absolutely fantastic and was able to resolve the issues in timely manner. He even went an extra mile and kept me informed about all the services performed and let me know the time remaining! Plus he ...

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Peter Bromley
Reviews 1
2020-12-13 21:19

Contactless summer wheel swap was super easy! Drop...

Contactless summer wheel swap was super easy! Dropped the key in a secure drop box in the morning, paid online, and picked the [clean] car up later that day without even seeing a Budd's employee. Well played, Budd's! And thank you Jenny Beaudrie!

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Ralph Sprague
Reviews 1
2020-12-13 21:04

I am very pleased with the service I received at B...

I am very pleased with the service I received at Budd's BMW, they took my vehicle when scheduled and completed the work sooner than expected. The waiting area facilities are top notch and has a well stocked snack/coffee room. My service advisor Alex Hoch was professional and kept me informed, thank ...

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Dean Borojevic
Reviews 1
2020-12-13 20:50

The service was accurate, quick, and met my needs....

The service was accurate, quick, and met my needs. The staff and service advisor were very helpful in ensuring I left the appointment on time as I had other appointments after. I was very grateful for the promptness and the ease of experience.

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sonal bahl
Reviews 1
2020-12-13 18:20

Great service, sales people and overall excellent ...

Great service, sales people and overall excellent dealership to buy a car! I've been to 3-4 other BMW dealerships and these guys are the best. Truly showed that they care and want to build a relationship rather than just sell cars. I went back to buy from them twice and so far nothing but praises fo...

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Thorsten Heins
Reviews 1
2020-12-12 19:43

Great service and I also received very helpful adv...

Great service and I also received very helpful advise from Anthony on some technical topics of my RT1200 and how to best fix it in my trailer for my trip to the Cabot Trail. Highly recommend Budds BMW, they are truly caring for their clients.

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julio schwab
Reviews 1
2020-12-12 10:36

The service provided by Cassandra Gavin was an exc...

The service provided by Cassandra Gavin was an excellent service advisor and my overall experience was excellent. Even during the pandemic they ve been awesome. It is the second service I have done with this dealership in over 2 years. And I have nothing but good things to say. Budds BMW. Please con...

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Blair Wiseman
Reviews 1
2020-12-12 05:35

I enjoyed an Excellent experience with my service ...

I enjoyed an Excellent experience with my service appointment, and with the Service Department staff that I interacted with, especially Kyle, who was kind enough to help me sort out an insurance issue.
Thank you to Kyle, and his staff at Budds, for
such a POSITIVE experience.

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Dave Emigh
Reviews 1
2020-12-10 23:07

Another great experience at Budds BMW. I blew a ti...

Another great experience at Budds BMW. I blew a tire and went in without an appointment. They provided a loaner and got me on the road in minutes. Tire was fixed and other service was completed and all looked after overnight. Tristan is service was a pleasure to deal with. Makes the experience enjoy...

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John Henderson
Reviews 1
2020-12-08 08:05

I took my 2013 BMW 535x in for service for an air ...

I took my 2013 BMW 535x in for service for an air conditioner issue and was presented with an estimate for over $9,000 for multiple additional items. Considering the age, mileage and repair costs, I wanted to consider my options on trading the vehicle in and buying a new vehicle. Much to my surpri...

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Tytus Murray
Reviews 1
2020-12-06 18:53

I would like to acknowledge the courteous and prof...

I would like to acknowledge the courteous and professional service I received from one of your employees Kyle. His level of product and service knowledge really helped ease the overwhelming experience of looking for a new vehicle, although I did not go through with the purchase of a BMW I shall be f...

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Ghassan Alrifai
Reviews 1
2020-12-06 02:17

Update: just bought a winter tires from Budds and ...

Update: just bought a winter tires from Budds and they booked an appointment for me to put it on.
I just want to thank The Queen Joeleen who handled my file for the extra ordinary professional service she gave me, she just made another Happy Customer.
Calling all car dealership, if you wanna stay...

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Dave Duong
Reviews 1
2020-12-05 20:44

I've been a client of Budds BMW for over 4 years n...

I've been a client of Budds BMW for over 4 years now and the service from the beginning till now has been excellent. Whenever I had an issue with my vehicle or just a maintenance service, either Rob, Catie, or Michelle have always provided me with outstanding service. Highly recommended!

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Michael Kater
Reviews 1
2020-12-05 10:02

Rick Acosta sold me my 2015 BMW 4 Series. From th...

Rick Acosta sold me my 2015 BMW 4 Series. From the beginning, he was knowledgeable, courteous, and helpful. He remained at my side as my adviser, even after delivery of the car. I look forward to his advice in the future. Budd's BMW can be proud of his expertise.

Michael Kater

November 201...

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Cathi
Reviews 1
2020-12-05 01:18

I was in the market for a new SUV and had the plea...

I was in the market for a new SUV and had the pleasure of meeting Lee Andrew's, my salesman. I liked the process from beginning to end. He listened very well and was not high pressure at all. I told him that connecting my Pixel phone to the car's system was a must and that it had to be able to read ...

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sadat ali
Reviews 1
2020-12-04 04:27

Horrible customer service. I waited for 20 mins fo...

Horrible customer service. I waited for 20 mins for a sales agent to approach, even then no one showed up. I would have understood if it was really busy but unfortunately I was the only customer at that time. I was disappointed because i saw some sales agents just talking at reception, but not one o...

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Mahmut Gurlek
Reviews 1
2020-12-02 22:28

*DEN OF THIEVES-BEWARE*

*DEN OF THIEVES-BEWARE*

If 0 Stars was an option i would give it.

I own a 2016 BMW M235i X drive 48,000km
Keep in mind my car is still fully covered under factory warranty.

I had an appointment booked with Budds BMW because my front right wheel looked bent inwards. No damage on my rim/tire...

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Tony Ledsham
Reviews 1
2020-12-02 19:54

Cassandra did a great job as service advisor. Thor...

Cassandra did a great job as service advisor. Thorough follow-up on the various tasks. Polite and pleasant throughout.
Rob's dealership is a quality operation, from Brent in sales, through parts, to service. Always a pleasure to go there.

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Katie G
Reviews 1
2020-11-28 15:29

I have been going to Budd's for the last few years...

I have been going to Budd's for the last few years, and truly the best part of my visit is Michelle Atkinson! I have never met a more genuinely professional and interested service advisor! She makes sure to answer all of my questions, never pressures me or rushes me to make decisions and always foll...

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Nick
Reviews 1
2020-11-26 09:33

When I was ready to purchase I had made my mind fo...

When I was ready to purchase I had made my mind for a specific configuration and John Defreitas quickly understood what I was looking for and secured the car without any pressure, delivery was fast and smooth, I had a little issue with the car which they quickly resolved with the outmost professiona...

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Realtors At Work
Reviews 1
2020-11-26 07:58

Budds BMW IS AMAZING! They are so helpful and frie...

Budds BMW IS AMAZING! They are so helpful and friendly. I made an error while booking, and these ladies worked their magic to fix things for me and make it right! Clean organized and relaxed atmosphere make it welcoming and Im happy to bring my vehicle to Budds! Thanks again :)

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Erin Seaton
Reviews 1
2020-11-25 22:57

Exceptional service! Budds and their wonderful sta...

Exceptional service! Budds and their wonderful staff saved me nearly $3000.00 after my vehicle was misdiagnosed by another dealership. My service advisor was knowledgeable, conscientious, and had my best interest and the interest of my car in mind throughout my visit. The service department was thor...

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Sharly Betsargis
Reviews 1
2020-11-25 05:47

I would give this facility zero if There was such ...

I would give this facility zero if There was such rating.

I bought my 2016 M3 in August of 2019.
It has a hard transmission issues that your facility does not want to address the issue simply because (THERE ARE NO WARNING LIGHTS OR CODES STORED)
This vehicle is under warranty till next year as ...

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