They suck even after I disconnect from them they're still sending me bills out owes them money I don't have them anymore why will I owe them money. I haven't had them for a year and I'm happy with my cable company. So if you are smart run from them
My brother works here and loves it!
If he loves working there, I'm quite sure it's a very good company with quality services.
The service is excellent and the Customer Service is Outstanding! They always answer the phone, you never have to sit on Hold long!
Thank you Broadstripe!
Broadstripe i can only explain in one word garbage internet constantly cuts off for about an hour at a time at least twice a day honestly being with them is like living under a rock but i would prefer that even more if anyone is thinking of getting broadstripe because its the only isp around its tim...
Worst customer experience I've ever had and during installation the tech actually cut the wire I had going to an antenna on my roof and spliced it in so he didn't have to run his own wire and charged me $100 for installation and if you try to get someone on the phone from billing you have a better c...
Internet is complete trash. Outages every month or so, not even for a day but for a week or more. When it does work it s slow and can cut in and out.
I had this company for many years. Stuck with as I like to support locals. They become your friends. Not all r great. You always have couple rotten apples. But Bryan tries real hard to run the business. Wish he had an assistant. He is busy guy. But overall all cable places have issues. I will say I ...
HORRIBLE SERVICE!!!! CUSTOMER SERVICE NEVER ANSWERS THE PHONE!!! SLWEST INTERNET ON THE PLANET!!! WALK AWAY!!!!!
I have had great service with Broadstripe! Never any interruption. I am done with Comcast forever
Very friendly local staff. Nice to work with over the phone. But the service is iffy. Had a good bit of outages throughout my year with BroadStripe. But the super low prices were worth it
I have constant Buffering. They shut off my WiFi 4 days before my bill was due.
Please DO NOT use this service provider! They have horrible customer service and will charge you for a service call even though their service goes out all the time. I had 8 DVR boxes at my house before finally changing to Verizon and have not had one problem since. They flat out refused to releas...
Bad Internet just cut off every time
Bad bad
We like to pay our monthly cable bill in person usually when we're out and about town, instead of sending through the mail. Cashier was courteous and very knowledgeable about the bill breakdowns. Sometimes there might be a line of about 3 customers but service is quick without being hurried.
After having Broadstripe for 18 years it was time to end the marriage... I never knew what a good picture was until I switch to Verizon.
I was getting a second cable box.The lady at the desk was very polite and helpful. I was out of there in just minutes.
I hope Broadstripe knows what gems they have in Kathy (customer service) and Debbie (cable TV tech support). They were both very nice and helpful.
TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE AND I AM NOT EVEN GOING TO EXPLAIN WHAT HAPPENED BUT ALL I CAN SAY IS THAT STAY AWAY FROM BROADSTRIPE. THIS IS THE ONLY INTERNET/CABLE PROVIDER WHERE YOU CAN ONLY GET SOME HELP DURING BUSINESS HOURS. Very disappointed
I really like Broadstripe their channels stay on in the rain, and the wifi is perfect. I highly recommend them.
I am with verizon now but they were helpful and always courteous.
Internet down just about three days a week!! Can't even use this connection confident that I can get online work and stay competitive.
WORST INTERNET SERVICE EVER!!! When it does work I hope your patient I and that's if its working normaly down at least 3times a week had Comcast and loved it but had to move and they don't service my area HELP ME COMCAST IL RUN THE CABLE LINE MYSELF. JUST TELL ME WHERE TO HOOK UP
Internet constantly disconnects, or goes down entirely. Just get a cheap package from verizon. Not worth the headache.
Internet service is excellent and the customer service is superb. Numerous times I have been contacted by Broadstripe to offer discounts on my existing service with no hidden reasons.
I ll give 3 stars for decent cable but when it comes to internet forget it and move on.
While cheap the service is extremely slow. Cancelling the service was made difficult due to their drop box only being available during working hours. Would not recommend
This company needs to be incinerated...Horrible internet...Horrible customer service...Telling certified IT techs working for the government "have you checked your router?" really?! You cannot play games online, you cannot watch movies online without intermittent degredation of video quality...horri...
Terrible. Always having issues. No updates when they are down.
If you like sporradic service and terrible installation then broadstripe is for you, otherwise shop elsewhere. When we were subscribers the service was intermittent at best,when you would call for any reason you could count on a long hold time waiting on a rep ( don't even bother on weekends or even...
Service and rates are fine, but the cashiers who accept payments always have boyfriends hanging out at the office, and are very very disrespectful of people who pay their wages( customers). I have actually been threatened by one of these hang abouts for simply interrupting his talk with his girlfrie...
I have had Broadband internet for a few years now. Before broadband I had Verizon. If you want bad customer service go to Verizon!
After switching to Broadband internet they have always been polite when I have called to ask about my bill and always have given me the latest promotions when mine ...
Decided to give Broadstripe a chance as an alternative to Verizon since they were offering 50Mbs download and 5 Mbs upload for around $40 a month. My connection was great for the first few months but then dropped to about a maximum of 25Mbs during the day and then between .5Mbs and 5Mbs at night. I...
Most of the time they will work with you and I really never had a problem
Horrible service in Anne arundel county, 60mbps says it supports up to 6 devices and i couldn't even run 2 at the same time. I called back 50 minutes after I self installed asking for a refund and they tried to make me use the service even longer after i said i wasn't interested. Terrible customer s...
I had a problem with my internet, they sent a tech out next day and he had resolved immediately , and the tech had a great attitude too which you don't see that often. I would reccomend them anyday. Great prices too
Horrible service, they charge so much money for such terrible service.
Been with broadstripe for over 15 years and they have been dreadful throughout the whole thing, I've missed papers and failed assignments due to bad internet connection. They offer low rates but you pay for what you get and you get a mediocre internet service.
I've had comcast, fios, and now broadstripe. For the money, their service is unmatched, I have 30/5 service and its rock solid. I've had a few issues over the past 18 months which they always remedied quickly. It's also nice to see they don't throttle certain traffic ala Comcrap. I can't recomm...
Junk ..only reason it gets 1 star is cause I gotta put a star ..
Terrible Service. Treats military with total disrespect.
This company doesn't understand anything about moving, forwarding addresses, or scheduling. They won't return phone calls but will show up at your doorstep when THEY want something.
Was a customer for 15 years. Had a $800+ credit balance. Ca...
They ran their isp/ fiber line from the box, across a neighbors lawn, over the sidewalk and in front of the neighbor's driveway, then out into the street- where it was held down by duct tape, then into our yard. It looks horrendous and the slack in the line makes it go all over the place. It has st...
I was in the office to drop off a cable modem since I had purchased my own. It was a quick stop and easily handled by the person at the desk.
They offer the lowest rates for cable service in Anne Arundel County, Maryland. My mom requested several channels to be added to their lineup. They said they are negotiating to bring some channels back, that they lost.
PLEASE READ!!!! BEFORE YOU PURCHASE INTERNET, I have had a lot of less than desirable experiences in my life. However I never really cared to write a single thing or review about them. The horrible experience I have had with this company has inspired me to write my first negative review in my enti...
Call them on Dec. 29th cause cable box stop working was told they were open on Dec. 30th but they weren't. Went by there today to return cable box and lobby wasn't open; now I have to wait until the 4th of January to have a tech to switch out cable box. Not pleased.
Here's is a honest review.
Wow some reviewers obviously work for broadstripe.
I'm going to breakdown the whole service in segments.
Front office: Answer phones quickly, kind, polite, and easy to setup appointments and get the services installed. 4-5 stars.
Help desk: or lack there of, if y...
I would give NO stars if that was an option. I had this service for about four years. The internet needed to be trouble shot all the time. They continued to remove channels from the packages. It was like having basic t.v. since now you need converter boxes to watch basic t.v. This was the only provi...
An absolutely terrible ISP. They re cheap but it s clear why; outages are frequent and the connection is always incredibly slow
honestly, not bad. I mean you got BS customer service. Internet however? pretty good. Non tech-savy people blame the bad internet service souly on them and that's not true. internet speed not only factors your Internet service provider, but it also depends on the router you have as well. all in all,...
I just had them installed last week. Their service was A++, the install went smooth and the installer was early. He stayed and made sure everything was working before he left (not just the minimum). We went through some google searches etc... and we ran into one glitch. He made a call and it got tak...
When you pay your bill in person, girl at front desk is always helpful and professional
Some one just came by my house to collect payment from the previous owner of the house that had died. He then asked if I felt like giving him money, to which I said no.
Next thing I know I am in the kitchen getting something to eat and I see him in my back yard climbing a tree tugging on cables r...
Love my broadstripe... use my own modem, router, and AP. Speeds are really solid where I am (Mago Vista). Bar none, best deal out there for cord cutters like me. Shout out to Bryan Fishback!
Called and spoke with Lynn about someone tapping into my lines. She took care of the situation right away, called dispatch while I was on the phone and let me know it would be taken care of the same day. Lynn was very friendly and professional would give her 10 stars if I could
Trash. Just complete trash. Just get Vios. This goes out almost every day. Takes a day to get back on. It's pure trash. They lie to you when you call about it. Smh
the most unreliable WiFi service i have ever experienced Broadwipe is trash
Terrible customer service. Different story evertime you call in. Just cancelled because we had no service for three days and everyday I was told the tech will be there tomorrow and I'll have a supervisor call you. No phone calls and no tech.
No internet is as bad as broadstripe, not only is it down a lot and when I say a lot I mean a lot lol but even when it s not down the internet isn t even good enough to play video games, there is constant freezing on everything I do with the internet.
Service of TV and Internet continues to go out without equipment being touched. Customer service gives disclaimer that I will be responsible for serving charges, if issue is internal. Then provide four days until technician is available. The Broadstripe is the worst. I am calling Comcast now.
Absolutely horrendous internet. Extended outrage periods almost always degraded service and no explanation from anyone as to why. Tech blames servers that can handle the load demand during peak hours. Speedtest on WiFi can be 60 Mbps that you pay for occasionally but this is never sustained as seen ...
My iPhone hotspot gets better WiFi in my house then this company. As soon as my mom lets me im giving them the boot. I have 2 bars right now and im 6 feet from the router
Friendly staff, great service. Staff are always anxious to help and keep services good, even in bad weather.
I would give this a 5 but they don't have on demand really sucks... I have not had a problem as of yet .. I was reading some of the reviews about the rude staff members and even though I have not had a rude person you can definitely tell when they answer the phone they don't want to be there and i...
I just canceled their internet service few minutes ago, i wanna gave the zero stare but is not available, first of all there internet is tooooo slow and if u have more than one phone or tablet its like snail slow as Hell, plus after one year they rise the without ur knowledge or emails that let u k...
The WiFi is extremely slow!!!! Sometimes it cuts off for no reason and I have to go the entire day with no WiFi. I work from home and have fallen far behind in my work which resulted in me having to travel frequently to a library. The cable menu is crappy and there s no on demand feature.
Great alternative to the larger internet companies. They offer wifi-only service, so you're not paying for cable you'll never watch. The connection is pretty strong, and I've only had one outage in 2 years. Also, they do this cool thing where they give you promotional prices even if you're not a new...
This is by far the worst internet connection in Maryland. They are constantly going down and totally unreliable. If you need high speed internet to work from home find another provider.
This company is the worst, your cable and internet will lose service, no outages will be reported even when you report them! No one will call you back when they have reached dispatch to tell you since your service is down how you will not be seen unless its between 2 and 5. When you ask to speak to ...
Been without service since 7/7/17 a service technician will not be able to come until 7/13/17 so almost an entire week without service IF they can fix it.
Broadstripe unfortunately has the worst service 60% below Nations Standard. I hate having Broadstripe, there internet and cable are so unreliable. Its up and running then its down again, again, again, and again. Ridiculous if no improvement, I will be given no choice but to cut my service and go Xfi...
The only reason its gets two stars and not one is because of thier prices. The internet and cable are not working on a weekly basis. Especially on Sunday for some reason. You get what you pay for people and theres a reason thier peices are so cheap. Im not a fan of cable in general but my spouse ins...
Rates are low, service is somewhat reliable HOWEVER, if you experience an issue on a weekend, you will only be able to reach afterhours answering service and leave a message. Consider this if you work from home, or in cases of unexpected family emergencies when you need to communicate with family ov...
HD channels don't line up with our television; I can't see the score to the Orioles games or how many outs there are; internet goes in and out a hell of a lot more than I'd like it to. Nothing like fios, I guess you get what you pay for?
I ve had them going 6 years. Never had an issue. Wayyyyyyyyyy cheaper and better than Comcast. I recommend. Have mercy!...
The price keeps going up and I have nothing special but basic cable. And talking to someone is a freaking joke. Had them for four years and it started at 80 and now its 122 and then they say after Aug it will go up 5 dollars more and they never had specials.