Sean

Review of Broadstripe

Absolutely horrendous internet. Extended outrage p...

Absolutely horrendous internet. Extended outrage periods almost always degraded service and no explanation from anyone as to why. Tech blames servers that can handle the load demand during peak hours. Speedtest on WiFi can be 60 Mbps that you pay for occasionally but this is never sustained as seen with a download. More realistic is 10 Mbps getting 1/6th of what you pay for. Two technicians on staff, my area has lost service numerous times with no explanation all 5 of our customers are experiencing be same thing in your area . Calls to customer service are a waste of time, we will send out our most experienced tech same guy from last week shows up and we laugh. Customer service rep follows up with me to check in since multiple visits, I told her that I ve come to accept that you get what you pay for and that the internet will always be unreliable at best and I will never use this service again once my contract ends, she told me that she was glad to hear it was working.... as if she didn t listen at all and only wanted to check the box that I could connect to the internet. STAY FAR AWAY. You d be better serve do going with a big corporation I know I will in the future. F- all around all the staff I interacted with besides the tech who was nice and understanding but ultimately didn t resolve be issue because well the servers can t handle it...