boxxx.co.uk

3.9 · 503 reviews
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Hayden Searle
Reviews 1
2020-09-27 21:53

AVOID AVOID AVOID AVOID AVOID!!!!!!!!

AVOID AVOID AVOID AVOID AVOID!!!!!!!!

My Experience with Box has and still is the worst customer experience i have ever had, first my computer shipping was delayed by 3 days, which i was only notified AFTER I reached out the day before just to check on my computer. The second and biggest problem ...

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Matt Moran
Reviews 1
2020-09-25 10:41

Great value. Next to nothing is in stock at any gi...

Great value. Next to nothing is in stock at any given time though so no good for just turning up & buying something & expecting to leave the shop with it there & then. They'll get it in for you to collect, or courier it round to you.

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Jacqueline Carr
Reviews 1
2020-09-25 03:30

I needed a new Gaming Keyboard so I went to there ...

I needed a new Gaming Keyboard so I went to there shop they had a good selection of keyboards and I could try them first which I thought was an great idea "Try Before You Buy". I ended up buying a Razer BlackWidow Chroma keyboard which has been great so far. My only problem is that staff members do...

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Michael Drane
Reviews 1
2020-09-22 22:58

Bought a 65" LG tv from box as my first purchase. ...

Bought a 65" LG tv from box as my first purchase. My initial thoughts were it good price and I can book it in for next day delivery.

Well I booked it in for next day delivery but their delivery company for heavy goods (panther logisctics) ignored that and booked it in the day after. I received a...

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T Richards
Reviews 1
2020-09-21 11:41

Purchased my laptop from here in person after real...

Purchased my laptop from here in person after realising it's cheaper than ordering via amazon. The staff were very helpful and talked me through what sort of laptop I would need and weren't pushy at all like when you go into PC world. I was so impressed my brother got his laptop from here and one of...

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Kyle Hitchen
Reviews 1
2020-09-20 21:20

I bought an RTX 2070 recently which came very quic...

I bought an RTX 2070 recently which came very quickly, i had accidentally miss-typed my email whilst ordering the item and after trying to contact the support team i had the email to the account changed after 30 minutes of my initial request and great updates were given throughout the process. The w...

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Richard Singleton
Reviews 1
2020-09-19 17:23

Helpful staff and good prices! Always worth a visi...

Helpful staff and good prices! Always worth a visit to the store to see what crazy setup they've built next. Some amazing driving rigs in the past but still waiting for them to do an ultimate flight sim one that will force me to hand over my wallet!

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Jack
Reviews 1
2020-09-19 05:52

The last time I ordered from Box, my item was lost...

The last time I ordered from Box, my item was lost in transit and support were more than helpful, replacing any items that did not arrive with free, premium shipping. Normally, they'd receive a 5 star review, but I've been looking to buy a More

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Steve Hall
Reviews 1
2020-09-19 01:00

Excellent buying experience through the website wh...

Excellent buying experience through the website which is quick and intuitive. Despite delivery being within 5 working days, my new projector arrived 36 hours after submitting the order! Excellent and quick service and the product is exactly as described. Can highly recommend and would use again.

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Usman 44
Reviews 1
2020-09-18 17:36

I bought a clearance pc monitor from box. When it...

I bought a clearance pc monitor from box. When it arrived it had obviously been returned by a previous purchaser. The packaging was damaged and the monitor itself had a dead pixel on the screen. Very disappointing. On the plus side, the returns process was straightforward and I got a refund. I ...

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Jack Bentley
Reviews 1
2020-09-15 18:58

Purchased an Asus TUF B550-Plus from BOX.co.uk due...

Purchased an Asus TUF B550-Plus from BOX.co.uk due to the ASUS cashback promotion. The TUF gaming motherboard seems to be working well. The yellow LED strip near the audio chips appeared to be dim and has not lit since first boot.

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DJ M
Reviews 1
2020-09-15 15:22

First time dealing with this company. Placed order...

First time dealing with this company. Placed order and all went through just fine. Was happy with the site and ease of use.

Cleared the next day to take delivery and tried to track. No results from DPD so gave them a call and was told the order had not been despached and would be delivered the ne...

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Dan
Reviews 1
2020-09-14 20:45

Amazing store, loved my trip there! Got to try out...

Amazing store, loved my trip there! Got to try out all the stuff on show while waiting for my order, and all the staff were really nice and helpful! If you love PC gaming, you'll love this place. They stock pretty much everything you need, from components and accessories to whole computers and lapto...

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Richard Anthony
Reviews 1
2020-09-14 15:19

I ordered an ex-display laptop from the clearance ...

I ordered an ex-display laptop from the clearance section, it was a good deal and unique 1 in stock item. After placing my order and money being taken I was then told the warehouse could not find the order and it was a 'stock miscount' on their side...how do you miscount 1 item?



So I asked th...

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Tom Saxon
Reviews 1
2020-09-12 09:32

This is second purchase from Box with the second p...

This is second purchase from Box with the second purchase being a Cube Gaming PC. Service I received was very good having to wait 2 weeks (which was expected) any calls I made about the progress was always helpful. DPD delivered the PC and More

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Ian Franklin
Reviews 1
2020-09-10 03:48

Great price and fast dispatch - which has been my ...

Great price and fast dispatch - which has been my experience of buying from Box for a number of years.
Customer Service is also excellent - a minor (non-structural) piece of my chair was missing, but they sent out a replacement immediately.
A shame that DPD could not meet the same high standards a...

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daze last
Reviews 1
2020-09-05 16:02

Really not happy with this company. I cancelled th...

Really not happy with this company. I cancelled the same day I ordered and it's been nearly 2 weeks now and they still won't refund me because they insist on using Hermes. They tell me repeatedly they must wait for Hermes to return the product before they can refund me. That does not take 2 weeks. I...

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Auto Absolute
Reviews 1
2020-09-01 19:25

Small and unassuming, never actually bought anythi...

Small and unassuming, never actually bought anything from here as they never carry the stock I need. Inside the crowd is teenagers playing Fortnite or PUBG, reminded me of an old computer shop in Coalville I used to hang out in back in the 90 s.

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Anthony Atkins
Reviews 1
2020-08-27 13:32

Was warned about this company before I ordered but...

Was warned about this company before I ordered but thought I would give them benefit of doubt! How foolish was I booked day off paid for priority delivery and they didn t even dispatch my item or inform me it wasn t going to be dispatched useless waste of time

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Matt Johnson
Reviews 1
2020-08-26 03:17

Bought myself a 3d printer and the first one had a...

Bought myself a 3d printer and the first one had a faulty control unit. I followed their returns policy and talked online. I returned it in person and left 30 minutes later with a brand new printer.

Very helpful staff and excellent customer service.

New printer is set up and running perfectly.

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Perky
Reviews 1
2020-08-25 04:13

DO NOT BUY ANYTHING FROM HERE, WARRANTIES ARE USEL...

DO NOT BUY ANYTHING FROM HERE, WARRANTIES ARE USELESS. DO NOT BUY A GAMING CHAIR AS YOU WILL BE SORRY, ESPECIALLY AK RACING. THEY WILL NOT HELP WITH REFUND OR REPLACEMENT EVEN WITH A 10 YEAR WARRANTY . FORCED ME TO PAYPAL CLAIMS AS THEY CANNOT BE BOTHERED AFTER I HAVE BEEN EMAILING FOR OVER A MONTH....

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Serge Lacouture
Reviews 1
2020-08-24 21:15

Appauling Customer Service.

Appauling Customer Service.
Its seems that none of the staff at BOX LTD are capable of either speaking to customers with the slightest amount of respect or efficiently dealing with the return of a faulty item.
Staggering!!!
I wonder if the companies owner knows how his staff talk to customers? or...

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Abdul Kalam
Reviews 1
2020-08-22 19:59

Great place to check out you're PC components befo...

Great place to check out you're PC components before you buy. You can even play VR, games and look at prices of GPU on their website via the free to use computer. Recommend for anyone who wants to check out anything to do with PC gaming.

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David Pearson
Reviews 1
2020-08-20 10:01

Really great friendly shop, purchased a predator X...

Really great friendly shop, purchased a predator Xb1 gaming monitor and headset. absolutely no sales pressure. The member of staff was more than happy to answer all of my questions and help me choose which headset. The shop seemed to cater to all computer needs with excellent stock displays.

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Sharjeel A.
Reviews 1
2020-08-18 03:10

Sent a dead-on-arrival product. But that wasn t th...

Sent a dead-on-arrival product. But that wasn t the issue. The returns process took so long and they never pick up the phone for customer service. The phone staff really don t care about you or your time. It s literally easier to do a credit card chargeback than go through their returns process.

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franc
Reviews 1
2020-08-12 13:06

Awful experience.

Awful experience.
Every single customer service experience was a disgrace from inception to deciding not to pursue my purchase. Unfortunately it was only one agent I spoke to the entirity - Connor from Sales.
I wrote a few initial lengthy emails stating my situation, what I wanted, and how a produ...

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Ben jenkinson
Reviews 1
2020-08-09 19:37

I was another one that fell into the Ryzen 2700 tr...

I was another one that fell into the Ryzen 2700 trap. They had what seemed to be an offer on, it had been on for a number of days and I had ordered it on Friday with a Motherboard and memory.



It would have been nice to have been asked if I needed the other goods after cancelling a part of the...

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