I ordered an ex-display laptop from the clearance ...

I ordered an ex-display laptop from the clearance section, it was a good deal and unique 1 in stock item. After placing my order and money being taken I was then told the warehouse could not find the order and it was a 'stock miscount' on their side...how do you miscount 1 item?



So I asked them if they could move on the price given our previous sales agreement that they failed to fulfil and was told that they paid less for that one which is why it was a lot cheaper, which I guess is a fair reason but again, not the customers fault or problem.

In the same response they also said they could not move on any of their prices as these are the best they can offer, which is definitely not true as anyone in sales will tell you there is always wiggle room and especially when trying to appease a disappointed customer where you have accepted fault.

My consolation prize was being offered a (paraphrased) 'if you do order with us "we can see" about getting you faster delivery' which is vague and meaningless. Overall very disappointing experience. I gave 2 stars because at least they gave the refund promptly otherwise would have been 1 star.