Bought a 65" LG tv from box as my first purchase. ...

Bought a 65" LG tv from box as my first purchase. My initial thoughts were it good price and I can book it in for next day delivery.

Well I booked it in for next day delivery but their delivery company for heavy goods (panther logisctics) ignored that and booked it in the day after. I received an email saying my BOX delivery was coming out, unfortunately this was the freebie speaker and not my tv. I eventually received an email from panther that evening for my TV delivery the following day. This meant taking another days holiday, and more annoyingly that id wasted a day for a freebie speaker to turn up.

TV arrived and a friend help me unpack and install. As soon as it was on the wall we both noticed the defect on the screen. Called box and they understood and excepted the return but panther only delivers on a Saturday not collects! After groveling to a neighbour to sign for the collection I packed the TV up which he also needed to help me with and left for collection (on the monday). Asked BOX if I could have the replacement TV delivered this Saturday....

Just prior to me writing this review, panther emailed me to tell me they had not received the TV and obviously would not me making the delivery this weekend. This is after I cancelled my plans to go out with family so I could stay in and wait for the TV.

It wasn't BOXs fault the TV had a defect but using a 2 star (google rated) courier company and failing to get my new TV to them is! I am absolutely fuming!!

I should of just gone to Currys I'm sure they would of matched the price.