Exceptional service, especally from Dustin K., the sales person. Great people to work with, on time with all deliveries, and they are willing to work with you to resolve all construction needs. Highly recommend.
I special ordered 5 interior doors for a remodel. They were done on time and actually delivered early. I found I had miss-ordered 3 of them. I was prepared to eat the cost. The management could not have been more helpful . They reordered the doors for me and did not make me feel stupid! I am a cus...
I wish I could give a negative but I can t. We have lived in our house for 7 months and we re missing screens. I ve talked to Kirk the manager numerous times and he hasn t been helpful. We call and get status and no one will call us back. Today on 3/14/19 my wife called to get status on the screens ...
Slow yard service, high prices. Waited 30 minutes in the yard to pick up 7 pieces of lumber. Altogether it took more than an hour to finally get those 7 boards. Not going back.
After waiting almost a week for a call from Franklin went to bmc and got great service
Nick is the worst kitchen cabinet sales person ever. DO NOT USE BMC WEST! I made an appt for Nick to give me an estimate on redoing my kitchen cabinets, he scheduled it for 2 pm on February 23rd, a good time for me & my husband to take off work & meet him at our home. 2:30 came and went, I called ...
I had a door kicked in by an angry renter. I went to every door place in Boise and the soonest I could get a door was 2 to 4 weeks. I went to BMC west and Johnny and the crew rehung my door on a new am in less than 2 hours. They did every thing they could to make sure my house was secure. They truly...
I'm not surprised by the rating of this company. We have been able to get materials in a much more reasonable timeline from a company 400 miles away. And when I say reasonable timeline, I'm talking 6 weeks..
BMC seems to have the products my house was actually built with (siding, trim, molding, doors, etc.) unlike the big box home improvement stores. I've purchased items in small quantities multiple times, sometimes cut to length, without issue and at great prices. I even brought in my front door in and...
Matt Downey from BMC sent out someone (do not have the name of the man he sent ) to install door sweeps on two of our doors. The front door had some air leakage, and was hard to open and close. He adjusted the front door and now it opens and closes smoothly, this was a bonus for us. He did a gre...
Not one person greeted us or ask to help us. We were looking for a front entry door and French doors. We were there 15 minutes, no other customer in sight and no one acknowledged us. We will take our business elsewhere!
Terrible if I could give a zero star I would employees inside are rude and even calling in a question, was on hold for 10 min for them to pick up like I wasn't already on hold for 10 minutes . To top it off when they finally got back on the phone they couldn't answer a simple lumber question.
10/14/20 6:50am
Your truck driver almost killed me. He pulled in front of me from the middle lane across traffic into your company and I had to slam on my brakes and swerve over 2 lanes into the middle lane to miss his long bed. I'll be calling once you are open.
Chuck is on point along with everyone else at Bmc. Thanks guys