Barclay Communications

3.9 · 64 reviews
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K
Kyra van Gulik
Reviews 1
2020-09-25 09:42

Put in a complaint 12 months ago, then again 6 mon...

Put in a complaint 12 months ago, then again 6 months ago about a contract in my father s name. Still waiting on a response from an alleged senior manager . Adding 2 years to a contract which was not agreed to. Documents that were all More

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K
Kenny Adamson
Reviews 1
2020-09-01 23:28

I can highly recommend Barclay Communications. I h...

I can highly recommend Barclay Communications. I have been with them a long number of years initially as a small business and now as a family user. They have always given me the same time and attention no matter what size of contract I have with them.
All of their sales and support staff provide re...

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F
Frankiejnr86 Plays McFerran
Reviews 1
2020-08-23 02:10

Great support from Simon he is always at the end o...

Great support from Simon he is always at the end of the phone or email and in emergencies has called to help us sort out any issues which I'm sure has taken him out of his way. He has a solution for any of our queries.
Thank you Simon.

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P
Paul Calf
Reviews 1
2020-08-12 22:24

Appalling company. Sold my company lies about quic...

Appalling company. Sold my company lies about quick install, no downtime, when it took 7 weeks to get new phones that were not new, then broadband patchy at best. Avoid avoid avoid.

To add insult to injury, folks be warned, all the most recent reviews are by their own staff. This outfit have no i...

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R
Ronnie Murphy
Reviews 1
2020-08-10 19:11

This is not a good firm to deal with.

This is not a good firm to deal with.
I took out a 24 month contrack two years ago.
I asked was it an ordinary 02 account they said it was. I realised after I had started into the contract it was a business account . I was to late to change it so I said I would leave it.
Saying the two years was ...

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K
Karen McLeigh
Reviews 1
2020-08-07 18:42

Shockingly bad. In response to your comment, I ha...

Shockingly bad. In response to your comment, I have contacted you on numerous occasions and our client manager and his side kick knows exactly what the issue is, they also know that my personal barclay contract runs out in July and there isn't a chance in hell I will be renewing it despite being re...

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S
Sam Mitchell
Reviews 1
2020-07-17 19:01

No option for zero stars!!! When a "communcation" ...

No option for zero stars!!! When a "communcation" company cannot communicate, it speaks volumes. All the negative comments here strike a chord and I would not recommend this company, especially for private users, do it yourself. Go sim only and use someone like giff gaff or the likes with a 30 day...

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J
Jamie Fergusson
Reviews 1
2020-07-05 18:09

Barclay Communications have been looking after my ...

Barclay Communications have been looking after my company land lines and mobiles for over 10 years now.
The level of service and professionalism from our account manager and their team is always perfect. Emails responded top quickly and with a feeling of personal service.

We are so impressed wit...

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M
Michael Millward
Reviews 1
2020-07-01 10:41

Ok so about 5 months ago I wrote a rather strong ...

Ok so about 5 months ago I wrote a rather strong review about this company and it s wasn t a very gd one.
However I stand corrected.
After a call from there sales director
John Roulston I was converted.
Didn t pass me over to one of his minions to deal with the problem. He himself took the time...

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C
cliodhna Massey
Reviews 1
2020-05-10 16:54

Customer service - particularly from management is...

Customer service - particularly from management is a complete disgrace. They have locked me into a 4 year contract which i did not agree to - they produced a shady looking contract that has 3 different handwriting styles on it saying i signed it - even though it is clearly not my hand writing and m...

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C
Crammit orally
Reviews 1
2020-04-19 22:48

made the stupid mistake of falling for the area ma...

made the stupid mistake of falling for the area managers garbage and signed with this shower for over 2 yrs nearly 3 if we count the shady extra year that appeared....its ending in 6 months (apparently) and it can't come quick enough. Worst mobile company I've had the misfortune to be with ( been wi...

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L
Laura McCallion
Reviews 1
2020-04-18 23:08

Reading back on other reviews it appears the issue...

Reading back on other reviews it appears the issue i had is common occurrence. I was completely misled when joining Barclay Comm and was offered an early upgrade, however they did not advise me that the term of the current contract would be More

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N
Neil Frazer
Reviews 1
2020-03-21 09:41

Avoid. Avoid. Avoid.

Avoid. Avoid. Avoid.
The worst company you could have the unfortunate experience of being caught out with. Like the rest of the reviews here I can also deliver the same shocking anecdotes of dubious contracts and dealings. As they are just a reseller OFCOM cant touch them and so you don't have a le...

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M
Marcos Estevez
Reviews 1
2020-03-21 03:20

I just want to say thank you on behalf of myself, ...

I just want to say thank you on behalf of myself, my team and the company we all work for. We have had a FANTASTIC experience and service from the initial consultation with Stewart to the survey, to the installation with Andy from 3sixty everything was second to none. Barclays have restored my faith...

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K
kenneth adamson
Reviews 1
2020-03-14 19:55

I can highly recommend Barclay Communications. I h...

I can highly recommend Barclay Communications. I have been with them a long number of years initially as a small business and now as a family user. They have always given me the same time and attention no matter what size of contract I have with them.
All of their sales and support staff provide re...

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M
MG McCartin
Reviews 1
2020-03-06 22:34

I've been a customer for well over 10 years - mayb...

I've been a customer for well over 10 years - maybe, in fact, 15.

They're a great "buffer" between the customer and the facelessness of o2 - that, and their great service, is why I use them, and will continue to do so. And, in fact also moved every one of my family accounts under their umbrella, ...

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J
Julian -Savill
Reviews 1
2020-02-26 08:14

They provided me a new IPhone which had a slight m...

They provided me a new IPhone which had a slight marked on it, arranged a collection for the phone and then claimed I have personally marked the phone so not prepared to replace the handset, not even been turned on or plastic covers removed, seen the mark immediately once I removed the phone from th...

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A
Alison Cuthbertson
Reviews 1
2020-02-16 13:23

I have had a mobile phone through Barclay Communic...

I have had a mobile phone through Barclay Communication which was cancelled march 2020. since then I have found they had added virus programs to my account . even after canceling my account I was left paying
due to the fact I did not realise it was added. please go direct to the phone server of yo...

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N
Niamh Duff
Reviews 1
2020-02-09 12:09

AVOID AVOID AVOID!! these guys are crooks. They cl...

AVOID AVOID AVOID!! these guys are crooks. They claim and promise the exact same service as o2 but with an account managment process. Your account manager is really just a sale rep with no experience!! I have used o2 for 15 years and never More

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S
Shania Platt
Reviews 1
2020-02-05 13:07

I have been dealing with Barclay Communications fo...

I have been dealing with Barclay Communications for years and I am happy to say I received nothing but the best service from anyone I have dealt with within the company! They are quick to respond if I ever have a query, the pricing is always competitive come upgrade stage and I have always felt my a...

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M
Michael Barnes
Reviews 1
2020-02-01 08:01

The worst company I have ever dealt with. My boss...

The worst company I have ever dealt with. My boss ordered 10 phones on a new contract and after weeks of waiting we eventually received them. 3 were open when we received them and 2 were faulty. I asked for replacements and we were told we should have taken insurance! The service is appalling, r...

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A
Alastair Glass
Reviews 1
2020-01-13 17:09

Have been really impressed by the service by the e...

Have been really impressed by the service by the entire team. It's very affordable, we were able to save a lot of money in comparison to our old provider. The VOIP system itself is faultless, it's reliable, and the support team's knowledge / expertise is second to none in the background if we need...

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