This is not a good firm to deal with.

This is not a good firm to deal with.
I took out a 24 month contrack two years ago.
I asked was it an ordinary 02 account they said it was. I realised after I had started into the contract it was a business account . I was to late to change it so I said I would leave it.
Saying the two years was near up I rang 02 today to change my account they informed me that now I have another year to go as Barkley changed my account last year to sim only account for 24 months. When they rang me last year after 1 year I understood that it was only check up that everything was ok not to agree to an extra year.
I would not recommend this firm to noone they deceive people.
I have reported this to 02.
Also my father had an contract with them and now he doesn't need a contract he had went to 02 just for a ordinary account and he had serious bother getting Barclays to pass over details to let him transfer over. This is the sort of firm they are treating elderly people like this.