Auto Hoogenboom

Our company car brought for a MOT. Everything checked, repaired etc. No comments. Well helped.

Comments about the service / payment:
Issue:
I want to pay but I accidentally forgot my debit card.
I kindly ask if I use my phone app. can pay. It is then ALSO right on the account.

Reaction:
- you are not in the system. (I bought the car there)
- You must pin! Because that is how it is now administered.

Result: irritated out the door WITH THE loan car. And come back the next day. The employee quickly informed me that I had to pay the loan car for that extra day!

Called the chief the same day to discuss the problem. Chef's response:
- Madam this has nothing to do with service. You have forgotten your debit card (chef's response).
- Why don't you just pay with a private bill and transfer it later (chef's response).
No understanding at all for the situation!

Advice:
No comments at all about the quality of the repairs, even excellent, but about troubleshooting. A thick insufficient. Personnel (chef) is not trained well enough to satisfactorily resolve customer complaints.

In any case, this well-paying customer will not return soon.

Very friendly help! Brought and collected by the customer taxi! Even the turn and the APK a day earlier, so I could pick up the car again !! Perfect service !!

Disrespectful treatment of applicants. Wait weeks, called several times, promise to call back but no response. Several people in the area have the same experience. They probably react now suddenly, says enough about the organization.

Beautiful cars everything looked neat and a nice cup of coffee was great

Unreliable comes after agreements promises much does little

Today went to the garage to replace my ignition coil. Immediately helped without an appointment. Equally 181.00 poorer, but service is great. Wonderful business.

Trade-in proposal from my VW when purchasing a new VW car was very sad. This was about half of similar cars on the internet, in addition there is also another 3000 euros in rest BPM in my car.

They charge you twice the retail price for engine oil. They won't let me take my own oil. They are ripping customers off. I will go elsewhere now.

Takes into account long waiting times. So much on the phone (don't fall for the callback offered, that has never happened to me) as well as at the desk.
It seems as if the company has more customers (both business and private) than it can handle with staffing. No extras after maintenance as I was used to at Toyota. You are a license plate here, they do the necessary and that means the end of it. As a customer you don't really feel appreciated

Nice employees who are friendly and easy to talk to. The wait is very pleasant with different seats, a spacious showroom and delicious coffee.

Very professional company with honest personal contact. Special thanks and compliments to Paul, workshop manager!

Still happy every day with my Golf GTI.
Great service from the specialist team at Auto Hoogenboom

Unfortunately I have experienced a lesser service at this location, it must be added that not everything went smoothly on my part.

Very professional and customer oriented work!
Was my first acquaintance but I am very satisfied!

Better and faster service as Hooge uncle Spijkenisse

Satisfied with this VW dealer. Good service friendly staff

Have helped my friend well with his egolf but when he then asks for apple car play is always said "call back Monday" while he clearly indicates that he works Monday to Friday full time and has no time only Saturday or Sunday ... the opening times of that service are also worthless ... from 11 to 13 open ...

Purchased a car three weeks ago. Collected on Friday, he was broken on Monday. Can happen. After telephone contact the car could be made in my place of residence and I could send the invoice. Unfortunately, the service ended there. I have been waiting for my money for weeks. You no longer want to talk to the administration and 'the boss' does not call back. No idea why this has to wait so long, the invoice, my account number and the like are covered by the warranty ....

How pleasant but also fair people are towards the customer! Great! I had a breakdown with my van, first to be sure they listened to what the complaint actually was, because everyone has his or her "own translation for it" ... and yes ... we are out! Immediately made an appointment for the job, so that we can then travel with satisfaction. Thank you people for the good advice .

Top service, went to bring the car for a tire change and was brought home neatly.

Service is very far away here on the Driemanssteeweg. From December I would be called back. After 4x calling still about this still not called back. Deeply sad customer service.

I prefer to drive further to M. De Koning, they can take an example of that.

I left the car again, waited more than half an hour for a replacement car that did not come. So it is not a company that keeps the agreements. For me already the third time

Friendly staff and good service !!! And naturally beautiful cars

Neat business and friendly staff, you know at the dealer you pay a little more, but it is worth it, these guys know your VW and. .... near the garden complex, Pomona cozy and busy renovating the complex, canteen and outside place,

On the way back we suddenly had the exhaust lamp on and drove to the workshop. They checked the car, we could wait in the dealership for tea and coffee. As a result, we were able to continue without repairs, a pump should be replaced soon. Great and nice service, good advice. And to top it all, they didn't charge us anything. A great workshop with good service.

The problem below has been solved properly after a pleasant conversation.

Scammers they want to make hours when it's not necessary and ridiculously expensive too

Never experienced anything like this .. car offered 3x for a tire change and each time a different excuse.
Bad advertising Hoogenboom

Telephone accessibility is not good. Internal communication leaves something to be desired, making the bill unnecessarily high.

Maintenance scheduled via the LeasePlan app for last Friday. They would pick up my car between 8am and 10am. Nobody stopped by, heard nothing. Not available by phone (not even for LeasePlan), callback request was only picked up the following Monday (it was said that there was only 2 people in the garage that Friday).

It is great that you have a problem with the occupation, but make it priority 1 to call everything and everyone as much as possible and as early as possible, because I have been waiting for it and can now make a new appointment (that is already happened at another party of course).

Edit: changed from 1 to 3 stars after contacting the service manager. What went wrong is evaluated and changes are made accordingly. Let me give them the benefit of the doubt in that.

First experience with Hoogenboom Sales! Yesterday invaded unannounced for the purchase of a new Volkswagen because half an hour earlier we had left particularly disappointed at Wittebrug Volkswagen Forepark.
In Hoogenboom nicely helped by Raymond and very well advised, without being intrusive. Exactly what I expect when it comes to purchasing a new car.

Finally decided to purchase a new Volkswagen e-golf through the Private Lease offer from Volkswagen. Now complete all formalities and then look for the first meters.

Again, very great help, very good experience. Recommended for me.

Made an appointment for a one hour test drive. Admittedly, We were 30 mins late. However, told the marketing lady that I will still return on time. Apparently the TRoc has a small trunk and told her that it's not what we're looking for. Typically, in a (normal) dealer that we've been in (Lexus, Mercedes, BMW, an Volvo) they would make an attempt to convince you otherwise. Here, she didn't even get up and pick up the key.

I always get my original Volkswagen parts from the warehouse from my great friend Mark, I just have to call, pass on allea and 95 percent of the time, all parts are ready for me the next day by this topper! Keep it up Mark. I will continue to order from you and the Volkswagen team.

Little parking space if you visit the service department.

You are only welcome here if there is something to earn for them. From now on I will go to M. de Koning, there my questions will be answered and real research will be done.

"Your smile and thanks are more important than the money issue. I am already here anyway"
We were in Limburg with bad luck and the nice gentleman from Hoogenboom was just loading a car on his car at 50 m from our car .. He switched on the charger and we were able to drive. That's worth 5 stars! van Hoogenboom!

unfortunately bad 30min waited in warehouse for that I am helped as the only customer

Mijn mening is 2 ledig. Had een ongelukje met afkoppelen trailer. Hierbij ging de aansluiting van mijn elektrische trekhaak kapot. Gevraagd wat dit ging kosten om het te laten reparen. Medewerker service punt kwam met een belachelijk verhaal dat de bumper eraf moest om de trekhaak opnieuw te testen of deze niet verbogen zou zijn???
Vervolgens zou ik dezelfde dag geholpen worden maar nadat ik zij dit belachelijk vond en alleen vervanging van de aansluiting stekker wilde, kon ik ineens 4 dagen later pas geholpen worden. Ben toen naar dealer in Sliedrecht gegaan waar ik goed geholpen werd.
Andere ervaring was dat ik een roest plekje had op mijn 8 maanden oude tiguan en ging hier ook mee langs bij Hoogenboom. Keurig en vriendelijk geholpen. Er werden foto's gemaakt om vervolgens goedkeuring van het hoofdkantoor te krijgen. Er werd mij wel gelijk gezegd dat dit een duidelijk geval garantie is.
Helaas duurde het 3 maanden voordat ik uitsluitsel kreeg nadat ik diversen keren voor had gebeld. Uiteindelijk heeft Hoogenboom dit netje opgelost.

Not customer-friendly, no good impression of the largest VW dealer in my area, fortunately I am not the only one!

alleen voor proefrit daar geweest, keuze is op wat anders gevallen