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Average ratingGreat
4.4/ 5

Based on 110 reviews

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What reviewers say about Aqua Day Spa

Generated with AI from 110 reviews on Trustburn · updated 39 days ago

Customers generally describe Aqua Day Spa as a wonderful and relaxing place with great service, friendly and professional staff, and a soothing atmosphere, often recommending it to others, though a smaller number of reviewers have reported issues with customer service and scheduling.
What does Aqua Day Spa do?

Aqua Day Spa is a day spa in Ridgeland, MS that offers full spa services including massage therapy, skin care, facials, hand and foot treatments, hair removal, lashes, body treatments, spa packages, and related products, and sells spa gift cards in-store, by phone, and online.

What are the most common complaints about Aqua Day Spa?

Describing what the critical reviewers wrote, the most common complaints center on poor customer service and communication, including rude or unhelpful front-desk staff, unapologetic handling of scheduling mistakes, canceled appointments with no helpful rescheduling, and dissatisfaction with the skill or attentiveness of the massage therapist.

AI-generated from reviews on this page. Verify anything important with the company directly.

Brittany Wright
Reviews 1

I ve been going to this place for about 2 years now. I get facials, and every now and then massages. My skin has improved remarkably, considering my skin sucks. Emily is the best. The few times I have had my massages they were amazing, i usually fall asleep- which is a great sign.

Maria Betancur
Reviews 1

Very relaxing day at Aqua! I am from Miami but was in town visiting family and I was given a full spa day as my Valentines day gift. It included Mani & Pedi, facial and 60 minute massage. When the Spa called to confirm my appointment, they told me they didn't do dip powder for nails and that is what I typically do so I asked if I could substitute the mani for anything else, at which point he advised that I could change my manicure and extend my massage to 90 minute. Very accommodating! at check out they then told me I had a balance of $30 for the difference. This wasn't something that was said to me over the phone so I did express, as constructive feed back, that they should tell the costumer that there is a difference in price to extend your massage versus the cost of the mani, specially when they are coming with gift cards all paid for. Manager over heard and she immediately told front desk to scratch the $30 and said to me "We just want you to be happy". Talk about costumer service! As far as the services, all the staff was extremely attentive and friendly. Aqua pedicure was amazing, and the massage is one of the best I've ever had. I really mean that. Jeremy applied just the right amount of pressure and got rid of all my knots. Didn't walk out sore. I was feeling extremely relaxed and recharged. Being from Miami where there are so many spas and services, I can be a bit picky but Aqua the Day Spa absolutely met all of my pickiness. Thank you so much for such great experience.

Alex Pierce Loveall
Reviews 1

Aqua the Day Spa is my favorite place to go for a facial or massage. The staff is always so kind and recognizes me as soon as I walk in. I go see Paige for my facial, waxing and skincare needs and she is always so sweet and bubbly and very helpful! I would definitely recommend Aqua to anyone.

Jenna Smith
Reviews 1

It was amazing! All my services were wonderful and all the staff were professional and friendly! I will definitely be visiting again. It was so tranquil and relaxing. My massage was given by Jeremy, my facial was performed by Emily, and my manicure and pedicure was by Lisa. I highly recommend all of them!

Theresa Friday
Reviews 1

I was very disappointed of the services. I booked my appointment for hot stone massage, but received a deep tissue. I inform the clerk at the desk and her response "SORRY". I am very big on customer services, and the entire experience was awful from hitting the front door to paying for the services.

Courtney Vosika
Reviews 1

All the staff is so nice and inviting! Harrison was able to accommodate my group of girls last minute when we had to cancel my bachelorette trip! So so awesome. The Swedish massage is the best I have ever had and all my other girls loved their treatments they got as well! Will be returning back!!!

Katie Vanderheiden
Reviews 1

My experience was amazing! I have never had a professional massage and didn't really know what to expect. I had been having extreme shoulder pain from sitting at a desk all day at work. The Relaxenergy massage was recommended to me by my co-worker. I made an appt with Kayla and she did a wonderful job. She made everything very comfortable and everything was so relaxing.

Wendy Howell
Reviews 1

I have been going to Aqua for 3+ years now and love it! I have been to spas around the globe but Paige's facials are the best I've ever had and leave my skin feeling absolutely fantastic. Oh, and she can quickly work miracles with some hot wax too! From the Relaxation Room with fresh beverages and THE MOST comfortable chairs ever, to the Locker Room with all the amenities, to the friendly staff that always call me by name, I highly recommend this place!!!

Mallory Abraham
Reviews 1

I've always been terrified of getting a spray tan and looking orange. However, I got my first one from Aqua this past week, and it was a game changer. It looked so natural, and never once did it come off splotchy either. I was so impressed by how amazing it looked! I'm going back to them for any and all spray tans from now on. They have excellent service, and talked me through what color spray tan would look best with my skin tone, etc. I've always gone here for my waxes, but now I will be adding spray tans from Aqua to the list!

Marnise Webb
Reviews 1

Today was my first time receiving massage therapy at Aqua the Day Spa and I enjoyed it! From checking in and throughout my time there, I was made to feel welcomed. I was also impressed with the precautionary measures in place to aid in preventing the spread of COVID-19. Alicia, my masseuse, made sure to explain everything to me and was amazing! I ll definitely be back again.

Allison Stewart
Reviews 1

Scheduled massages a week in advance, but was cancelled due to a sick staff member which was totally understood. However, the staff was not helpful at all for trying to reschedule nor did they seem to care. We ultimately completely cancelled and will be looking for some where new. Customer service is key, and this place has none.

Mark Ray
Reviews 1

Beautiful spa. First class facility.
Jeremy was the best therapist I ve had. Very professional and just the right pressure. He checked in a few times to make sure pressure was right. Jeremy got my back pain gone. Highly recommend.

Ms Jones
Reviews 1

Nice and friendly staff. I didn t have to wait at all. The facial I received was nice. The atmosphere was soothing and relaxing. I had a gift card from the establishment and was told I couldn t purchase products; gift cards are for services only. What s the purpose of gift cards? If I have a Starbucks gift card, I can purchase a latte from them. Aqua Day Spa, the purpose of buying your gift cards are to purchase your items. Definitely will not be returning. DO NOT PURCHASE GIFT CARDS!!

melinda green
Reviews 1

Aqua The Day Spa is the only place I will get a massage. I would recommend them to anyone!! I also have got to comment to a review with a one star rating. JOHN is an excellent massage therapist as well has professional! I was actually unable to book him last time because he is so booked!! Thank you to all employees!

Francheska McClendon
Reviews 1

OMGosh!!! I wish I would have found out about this spa sooner but I am so glad I found it in time! Where do I even begin? From the moment I walked into the spa until the time I left was nothing short of an amazing and relaxing time! Cam was so professional and her hands have been Blessed by God himself! I felt so relaxed after my prenatal massage! My son even kicked and moved around during the massage...LOL! She massaged every pressure point and my lower back feels sooooooo much better now! Thank you so much and I have already scheduled my next appointment for a prenatal massage!

Cynthia Smith
Reviews 1

I absolutely love Aqua. I go every other week. Paige takes great care of my skin and will do anything I need. Have also had massages and hydro facials. The desk staff is so friendly and helpful and always call me by name. From the walk into the front door until the walk out you are pampered and able to relax. I can honestly give it my unequivocal best spa rating. Do your self a favor and get one of their great services to treat yourself!

Hilda I.
Reviews 1

My experience today with the schedulers was absolutely AWFUL!!!
I admitted to the clerk that I had missed my previous appointment due to an honest mistake, I forgot. She said they tried to call but couldn't get through, so they didn't leave a message. Long story short, she just went on an on about how I had missed my appointment and how that made them lose money, bla, bla, bla.....
I don't know what bothered me the most, the fact that she repeated herself at least 10 times, the way she was patronizing me or the way she was being plain rude and obnoxiously disrespectful.

I have been to the best Spas in Chicago, Las Vegas and New York, I know how a customer should be treated at a spa, THEY DON'T!!!
These clerks have no clue what customer service is about, they don't respect the clients, and especially the one today was the meanest, rudest, inconsiderate employee EVER!!!!

Needless to say, I cancelled today's appointments and will NEVER return to this establishment ever again!!!

Roc Quelle
Reviews 1

I got the hydrafacial because it was recommend by one of the ladies that works there. It made a big difference on my face with just one treatment. I had alot of dead skin and acne. I'm going back for more facials to get even more better results. The good thing about it is if you choose a facial and they feel that it won't benefit u they will tell u which facial will.

Sara Aziz
Reviews 1

Absolutely love coming here!! Front desk receptionists are nice but most importantly Ms. Suzy! She has learned my skin and has been giving me tips and tricks on how to cure my awful acne and after only TWO sessions with her, it cleared up. My goal was to have clear skin by graduation and she gave me that!! So thankful for her and can t wait to see her again soon.

Sophia Boudreaux
Reviews 1

Worst waste of time and money ever. Inexperienced masseuse of you can ca him a masseuse.
He could not do simple techniques or even concentrate on areas I requested. It appeared that he did not want to do my case or even touch me. This guy Joe or John was not a real masseuse. I really needed the therapy and ended up with just a waste.

Cara Bass
Reviews 1

We had a very disappointing experience today. I booked a party for 6 girls for a bachelorette party and confirmed all details 2 days before. We arrived and they had cancelled my massage, unfortunately they had booked out my spot and had no other time to offer. The response from management was an apology and they offered to let me do a pedicure instead. I felt like that was an adequate substitute however they never gave me the pedicure! In the end they waived the cost of my manicure but it was extremely disappointing to coordinate a party, pay for the Bride and not be able to participate because the staff took me off the schedule.

Our nail techs seemed rushed and not happy to be there. There was so much staff but no one could seem to help you and it was so disorganized.

I would not normally write a review for a simple mistake but another girl in our group also had her appt removed and they threatened to charge her a cancellation fee until she escalated it to the manager.

I would pass on this establishment

Kayla Guthrie
Reviews 1

I loved the staff at aqua. They were all kind and welcoming and the quiet room where you wait for your appointment to get started is wonderful and so relaxing!! Paige did my eyelash extensions for my wedding and she did an amazing job! She went over the initial after care with me before and after my service and made sure we were on the same page of how I wanted them to look before getting started! They looked perfect on my big day and I can not say enough good things about her or my experience with Aqua and will definitely be recommending them from now on!

Regina Massey
Reviews 1

I took my grand daughter for her first massage so I wanted it to be perfect, it was just that and more. The staff was friendly and professional. Our massage therapists were the best. We finished off with the sauna and a wonderful hot shower and trip to the gift shop.!! Definitely going back!!

Henry Williams
Reviews 1

Person answering the phone Is very unprofessional and doesn t need to be doing so cause that made me not want to set foot in a place like this! If I am spending my hard earn money or even if someone else bought a gift card and gave to me I would like the same respect you would want from me! My day was totally ruin when I call there to make an appointment!

Ashley Cazares
Reviews 1

I think the place is very nice, and clean. They check your temperature when you enter and a mask is required to enter. I felt perfectly safe to be there. The ladies were all very nice from the front desk to my masseuse. Their store has a lot of great products to shop, too!

denise marsh
Reviews 1

THE BEST place in town for spa services. I'm always greeted with a friendly face and the staff are all professional, knowledgeable and helpful. Whether it's a facial, lash tint, massage or manicure, I wouldn't go anywhere else. The services are excellent! I particularly love their manicure and pedicure services and the wonderful, relaxing ambiance. And for gifts or to treat myself, I always go to Aqua. They have some wonderful items for sale.

Sarah Tramel
Reviews 1

My husband and I are both in medical school and went to get massages to relax after the year. Our massages were both extremely well done (Dorothy did mine), the whole staff was so sweet and professional, and the atmosphere was tranquil and decompressing. Highly recommend!

Amber Morris
Reviews 1

It was my first massage and it was horrible. He stayed on my shoulders the entire time even after he asked me where I wanted him to massage and I said my mid back. It was supposed to be a relaxing and I woke up the next day with bruises on my shoulders. I wont be going back.

Justin Williams
Reviews 1

(This is not actually a man lol, I am Justin s girlfriend posting)

Justin gave me a gift card to Aqua for Christmas and it was super easy to call and schedule services. Everything is so nice and clean inside. They were taking temps and screening for covid.

I had a hyrdafacial with Caroline , and it was fantastic! I would definitely recommend this service with her. She was kind and informative. She talked just enough to let me know what she was doing but not to ruin the serene atmosphere. It was so relaxing and felt so good ! I was having a breakout/reaction and Caroline assured me that she used creams that should help clear everything up. She was right! Within a few days my face was cleared up and glowing for a week!

I have my next hyrdafacial scheduled already!

Pete Maresco
Reviews 1

Simply put, I love this place. Even on a busy day, the front desk was extremely accommodating and was able to fit me in for a massage. I ve had uncomfortable experiences at other facilities in the past, so Aqua was a big sigh of relief. The whole experience was stress free and relaxing, as a massage should be. I ll definitely be back soon.

Tashia Hardin
Reviews 1

I recently purchased my wife a gift card from Aqua. She recently came in and received services for her birthday. I was a little uneasy at first, because her Massage Therapist was a male, and my wife is a very modest lady. However, that concern is no longer an issue, because she hasn't stopped singing his praises since she left. She stated that this was by far the best massage session that she has ever had. She said that this young man Jeremy was one of the most professional Therapist ever, and that the techniques and pressure he used during the session was perfect for her, and that his personality alone, made her comfortable and she was very relaxed. Needless to say, my buddies are mad at me, because she has been bragging to their wives, and now they are having to buy gift cards to Aqua for their wives. Thanks Jeremy, I think your name has been discussed recently among our wives more than our own.

Nicole Griffin
Reviews 1

The facility is very clean. I go for underarm and Brazilian waxing with Paige who is amazing. You can tell she enjoys her job. She greets you kindly and with a smile from the time you step out of the relaxation area until you check out at the front desk. She is also very patient and she takes her time with you. She makes the pain feel minimum and she shows concern about your after care so you won't experience those ugly ingrown hairs on your freshly waxed skin. I never thought I would continue with waxing...I thought it would be a one time experience, but I absolutely love the results which out weigh the small amount of discomfort you experience. If you're tired of ugly under arms from shaving and razor bumps on your girl down downstairs...I definitely recommend this place and Paige! She's awesome! :)

Lisa Barker
Reviews 1

Fantastic massage and experience...once again! I cannot say enough good things about Aqua...this spa truly never disappoints. Danielle is a healer and always makes my back and sciatica feel better. The relaxation room is spot on tea selection is the best around. Having a steam room at a spa is really a luxurious addition-I love to use it before my massage-such a treat! And don t get me started on the products in the shower area...I always leave smelling and feeling like a Million. Thanks Aqua and Susan...keep doing what you re doing, because you re doing it exceptionally well!

Lisa Shoemaker
Reviews 1

I've been a client every month for the last 5 years. The experience is relaxing and enjoyable. Aqua has the most professional staff. I highly recommend Paige Campo, esthetician. I receive a dermaplane, eye brow waxing and pedicure on my monthly visits. Would highly recommend Aqua the Day Spa!

Jessica Morris
Reviews 1

I had a great experience at Aqua the Day Spa on Monday April 24, 2017. I went in for a massage and facial. The massage was really one of the best ones I've ever had. She was great! The facial was very nice too. The only issue I had was the 45 minute wait in between the services. My appointments were for 2 and 3. The facial didn't start until 3:45 and caused me to be late to pick up my children. There was never an explanation and it was not addressed by the staff. Not sure what was going on. Great services, but scheduling needs to be addressed.

S MCBRIDE
Reviews 1

What a wonderful and full spa experience I had at Aqua day spa! I started by having fun shopping in their great boutique in the front. It is a beautiful spa with a quiet and relaxing atmosphere. I had the signature facial with demaplane. Emily my esthetician was great and informative of my skin and its condition. When I left my skin felt so smooth and replenished. I will definitely return and look forward to trying out other treatments they offer. They made me feel very special and were so welcoming and helpful for my first treatment. All in all I would definitely recommend Aqua Day Spa!

Katie Borkey
Reviews 1

My first time here and I got the hydro facial and my skin is as soft if not softer than my infants hiney. If you know, you know. From the scheduling process with Harrison, to the amaaaazing facial with Suzanne Case, I can not recommend this place enough! The ladies at the front were very courteous and polite. The environment was very relaxing and the over all experience was so perfect.

Anna Apples
Reviews 1

Waste of MY time and money
Friendly staff
Nice location
Massage wasn't what I expected , the massage therapist became lazy in certain areas.
I was aching pretty bad and she didn't pay attention to certain areas.
I don't think my experience nor the massage was worth the money and tip ( being nice).
I really think this place is overrated.

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About Aqua Day Spa

Aqua the Day Spa is day spa located in Ridgeland, MS. We offer full spa services such as massage therapy, skin care, facials, hand treatments, foot treatments, hair removal, lashes, body treatments, spa packages and products. Spa gift cards available in-store, by phone and online.

Aqua the Day Spa is a luxurious day spa located in Ridgeland, MS that offers a wide range of full spa services to help you relax and rejuvenate. Whether you're looking for a massage therapy session, skin care treatment, facial, hand or foot treatment, hair removal service or lash extension service - Aqua the Day Spa has got you covered.

At Aqua the Day Spa, we believe that everyone deserves to be pampered and treated like royalty. That's why we offer an extensive menu of spa services designed to cater to your every need. Our team of highly trained and experienced therapists are dedicated to providing you with the best possible experience.

Our massage therapy sessions are designed to help relieve stress and tension from your body while promoting relaxation. We offer various types of massages such as Swedish massage, deep tissue massage, hot stone massage and more.

Our skin care treatments are tailored specifically for your skin type and needs. We use only high-quality products that are gentle on your skin yet effective in achieving desired results. Our facials will leave your skin feeling refreshed and rejuvenated.

We also offer hand treatments such as manicures and pedicures that will leave your hands and feet feeling soft and smooth. Our hair removal services include waxing for both men and women.

If you're looking for longer lashes without having to apply mascara every day then our lash extension service is perfect for you! We use only high-quality products that will give you natural-looking lashes without damaging them.

In addition to our individual services, we also offer various spa packages designed specifically for different occasions such as weddings or birthdays. These packages include multiple services at discounted prices so that you can enjoy a full day of pampering without breaking the bank!

At Aqua the Day Spa we understand how important it is to take care of yourself both physically and mentally which is why we have created an environment where relaxation comes naturally! Come visit us today or purchase one of our gift cards online or in-store so that someone special can experience what it truly means to be pampered!

Address
4637 convoy street