My experience today with the schedulers was absolu...

My experience today with the schedulers was absolutely AWFUL!!!
I admitted to the clerk that I had missed my previous appointment due to an honest mistake, I forgot. She said they tried to call but couldn't get through, so they didn't leave a message. Long story short, she just went on an on about how I had missed my appointment and how that made them lose money, bla, bla, bla.....
I don't know what bothered me the most, the fact that she repeated herself at least 10 times, the way she was patronizing me or the way she was being plain rude and obnoxiously disrespectful.

I have been to the best Spas in Chicago, Las Vegas and New York, I know how a customer should be treated at a spa, THEY DON'T!!!
These clerks have no clue what customer service is about, they don't respect the clients, and especially the one today was the meanest, rudest, inconsiderate employee EVER!!!!

Needless to say, I cancelled today's appointments and will NEVER return to this establishment ever again!!!