We had a very disappointing experience today. I bo...

We had a very disappointing experience today. I booked a party for 6 girls for a bachelorette party and confirmed all details 2 days before. We arrived and they had cancelled my massage, unfortunately they had booked out my spot and had no other time to offer. The response from management was an apology and they offered to let me do a pedicure instead. I felt like that was an adequate substitute however they never gave me the pedicure! In the end they waived the cost of my manicure but it was extremely disappointing to coordinate a party, pay for the Bride and not be able to participate because the staff took me off the schedule.

Our nail techs seemed rushed and not happy to be there. There was so much staff but no one could seem to help you and it was so disorganized.

I would not normally write a review for a simple mistake but another girl in our group also had her appt removed and they threatened to charge her a cancellation fee until she escalated it to the manager.

I would pass on this establishment