I dropped my Civic off at 9am for work that was covered under warranty. They finished with it at 4:30pm. They seem to have done a good job. I would recommend having someone pick you up or some way to get away from the dealership because from what I've seen they are a bit slow. But they are frien...
I was driving through Asheville and my car broke down on the road. It ended up that the guys (at another facility) who had last changed my oil had not screwed the cap on, leading to the car breaking down. The guys here diagnosed and fixed the problem quickly and didn't charge me for the simple fix. ...
Elizabeth provided one of the most courteous, respectful, and efficient customer service experiences I've had in any context. I highly recommend her.
I test drove a 2019 Honda Insight there. After I was done, I told the salesman Robert, that I would get back to him in a week or two. He then proceeded to call and email me every day for the next five days telling me that he had the car I wanted, in the color I wanted, on the lot and to come by any ...
First Honda and they are outstanding in every area.
Great place for your car buying experience. They go the extra mile to treat their customers right...
Great experience! They fixed my car without trying to throw random expenses at me. Quality care that I can't find anywhere else. Ian was very informative. Thank you for taking care of my vehicle and being honest. I will be back!
Service was normal for a Car dealership. The normal back and forth, but felt like we got a good car for a fair price.
After selecting a car agreeing to a cost we went into the finance office and the finance guy tried to add $3000 more to the selling price. Afterwards when decided against additional warranties he became angry and jumped up out his chair ready to fight. After calming down he brag that he knew karate ...
Had a business before hrs event there today. Well done event, good food. Thank you.
I highly recommend calling Dan Corcoran at Apple Tree Honda for your next Honda purchase.
He was extremely helpful in all aspects of the purchase and trade-in process, and found me the exact Honda Pilot that I was looking for.
The service department at Apple Tree is always on the ball, and I v...
Very slow for service and very expensive. Nisiquera they give you some discount on the pieces and they leave you there for the day I was more than 4 and a half hours sitting in the waiting room so then they would come to say that they can't fix my bus that day, what to order the pieces and they char...
We had a great buying experience at Apple Tree Honda. Elizabeth was our salesperson. She was very professional and easy to communicate with during the process. We are enjoying our new car! Thank you, Elizabeth!
The service we received was quite exceptional and I would not hesitate recommending you all to anyone who is considering buying a vehicle. Dave Talburt was helpful and knowledgeable at every step of the process. The team was prompt in their communication and have demonstrated that they are trustwort...
Very disappointed in my last experience. I asked them to quote having the timing belt replaced. They gave me a quote that was better than I was expecting. My husband saw it and also thought it seemed too good. He asked me to call back and make sure that it included replacing the water pump. The...
Outstanding customer service from the salesperson, Elizabeth Wiggins. She is very knowledgeable, detailed and friendly. She will help you find the best car for your individual needs.
After checking my Honda's VIN number which showed no recalls for the Crosstours, I still decided to contact Apple Tree to check further. Rhonda answered the phone and I explained the purpose of the call, she was less than friendly. Her attitude was somewhat defensive. She marginalized the problem...
SO RUDE. Terry, who handles the rentals, extremely rude.
I'd rather pay a little more for a rental than give them my money.
Funny, I was just telling a friend how unprofessional the salesman was to me there 2 years ago, and didn't seem to want to help sell me a USED Honda Pilot.
So I went to Hu...
I recently purchased a vehicle for my son from Apple Tree Honda and had such an amazing experience. Scott Benson and the store manager were a pleasure to work with and bent over backwards to get the perfect car for my son at a price we could afford. We had a much better experience here compared to o...
Usual car dealership. Polite staff, refreshingly NOT pushy!
I was amazed with my buying experience here with Stephanie. She made my first dealership car buying experience excellent! Unfortunately I was back within a few weeks as the car I just bought was rear-ended and totaled. Stephanie was there once again to help me get an even nicer, newer car, with the ...
I purchased our Acura TL in 2012 and have been dealing with Apple Tree since then. Mark Chapman in the Service Department has been great, professional and easy to work with when dealing with services. Recently Mark went out of his way to provide us a great service when we had an issue with the ori...
Jeff Smith was kind enough to stay way past his time off to make sure we got in the Pilot we needed. A salesman that actually cares. Thank you to Trey in finance for hooking us up and getting out the door with the car we wanted at the payment we needed
I recently bought a new CRV and I m loving it! Elizabeth was so helpful and patient even when we bombarded her with questions and scenarios. I definitely felt like she had my best interest at heart. I highly recommend Appletree and ask for Elizabeth Wiggins!
My problem with Apple Tree is that I am not rich enough for their customer preference. Take your Honda to Firestone for repairs. But watch for special sales. The sales people are great....money, money, money
They were incredibly rude. No-one wanted to help me. When someone finally did, he didn't want to tell me the price, assuming that I couldn't afford the used car I inquired about. I felt like they definitely profiled me. I left there and went to Jim Barkley where I bought a brand new car and got amaz...
Thanks for taking care of us! We wont go anywhere else now!
We were sold a service plan for a new vehicle we never needed. Watch out for any use of coupons or policies, Apple Tree is VERY RIGID and will not provide any flexibility.
They always give exceptional service well worth the price.
The store was closed when we visited, but the lot and cars appeared to be clean.
Can't say enough good things about my experience buying my CRV at Apple Tree yesterday. Corey Brookhouzen was my first point of contact at the Certified Pre-Owned lot. I wasn't even completely sure I was looking to buy, and Corey never wasted his time or mine with hard sell nonsense. He showed me ve...
I avoid this place like the plague. Not helpful when I needed them. Honda corporate has gotten a conplaint.
Very attentive, knowledgeable, efficient, professional and courteous staff. Well priced servicing. Also get follow up emails from service manager and also from Honda Motors.
Very long wait. Waited 30 minutes outside and decided to go inside to get help. Still waited. So, I bought a Toyota instead.
Drove from Charlotte to look at a pre-owned vehicle. Drake Hinton was my salesperson. He had the car ready to test drive when we got there,
the customer service was spectacular! The finance department took care of everything very swiftly! Fantastic service!
My experience with Apple Tree Honda could not have been any better!!!!!!!!
Avoid this place like the plague.
My partner and I had a vehicle serviced here to address a few manufacturer recalls, one of which involved our malfunctioning low-beam headlights.
First, the lady on the phone had a terrible attitude while she set up our appointment. Her tone of voice and the a...
Excellent customer service was given by Gene Schneider. He made us comfortable and welcomed. The finance office was taking a really long time so he entertained us with pictures and some great stories. He went out of his way to be accommodating. Didn t like when the finance guy was short with Gene. V...
Oil change and tire rotation were completed in a timely manner. Other concerns were appropriately addressed.
I called a week ahead of time to confirm my appointment and discuss what I needed done, when I showed up on the day they wouldnt even look at my car and told me they couldn't do it at the time I had scheduled a week ahead of time because it was too labor intensive... why didnt you tell me this when ...
Take your wheelchair with you, because they're going to take two arms and a leg when it's time to pay.
I want to take a minute and just say what a fantastic buying experience I had with Tony Atkins. He handled my requests, my payment budget, and found me the perfect car. He made it easy and pleasant. I would encourage anyone to ask for him. You will not be disappointed.
Emily Edwards
Tania is so great. I was nervous about the high pressure of buying a new car but she made it a friendly transaction and was very helpful as well. Wonderful experience and I will tell all my friends about her and Appletree Honda. Oh, love my CRV!
We recently bought a Honda Element at Apple Tree Honda. Devon Barrett helped us find a car that matches our lifestyle and that is fun to drive. He made us feel at ease with the car buying process, which went very well at Apple Tree Honda. We look forward to buying more cars from Devon in the futu...
The estimated time to me for service on my vehicle is met earlier than stated. Very courteous and clear on unexpected finds to have approval before worked on. Very friendly atmosphere.
In area and decided to go through Express Service for tire rotation and oil change. Service was quick, Brenda helpful and coffee was hot . Was a pleasure and didn't take much time .
I came here with not much credit and hopes of getting a great car I could afford, that would last me a very long time. Devin Barrett went the extra mile to get me a great car. I couldn't be happy. Cheers to you buddy!
The people at Apple Tree in both sales and service go above and beyond to make sure the needs of the customer are met. Tony handled my initial transaction and has been awesome. In addition to everyone answering my questions promptly, I was very happy with the way in which they are handling Covid ...
We were on a trip and the service writer did a tremendous job getting us back on the road. Thank you Appletree Honda for all your help
This place is something else. A few months ago I pulled up to the "express" oil change first thing in the morning and the guy said it would be hours. He suggested that I call to schedule an appointment if I did not want to wait hours. Just called to schedule an oil change; however, Scott stated that...
Pull up to the service department and you will sit there 30 minutes before someone acknowledges you. You will be totally ignored for at least 20 minutes even when no other cars are there. No one working on your car is wearing a uniform or even acceptable work clothes- they all just wander around in ...
I bought a 2019 from Apple Tree about 6 weeks ago. The sales person was great but the customer service after the purchase is HORRIBLE.
I was in an accident on Sunday and I have called multiple times, left several messages and agreed to text communication to get information on my warranty. Still n...
Got the complete runaround when attempting to purchase a new car. We wanted a blue Honda Fit but were told there were none available within a five state area. Then they tried to sell us another color for $1500 more than we wanted to pay. We went home, searched on Google and found two blue Fits at...
Brenda was VERY helpful!! So appreciated them washing and vacuuming out the car when I took out Pilot in for a recall fix .
Thank you Apple Tree!!!!
Appletree Honda is THE ONLY place to go get a car. Trust me I just spent the last month looking for a car and anytime I spent at all the other dealerships ( and I went to almost all of them ) was a total waste.
I've never met any nicer people at a car dealership or anywhere else for that matter.
T...
I found the customer service here wonderful. It's pricey of course (dealer) though.
Thank you Jason & Nick for the great experience buying a new CRV for my wife. I will highly recommend you guys.
Visited with a friend who was shopping for a car. I won't shop there myself. 2 years ago I talked with a salesman over the phone, told them the exact vehicle I wanted (in stock), accurately described my existing vehicle, agreed that the price I wanted to pay to get out the door was doable, get there...
When we bought our Honda Accord the salesman was great, his name is Peter Estrada. We had an issue with it making a popping noise in the front, the had our car got about a month, but was able to get it fixed. We never received any paper work on what was done after we received a letter stating that t...
I am very grateful for the service and staff at Apple Tree Honda. They've exceeded my expectations yet again! I would like to thank Ibis Sherren and Grant Leech for providing a wonderful experience during a difficult time for me. #customerforlife
To start off with... the service at first sucked. I feel like usually when you go to a car dealership they approach you almost immediately. I had to go and find help about a car. In the end we ended up buying a car despite the awful service in the beginning but if you are serious about buying a car ...
Jason ID number 67993 there is several Jason's make sure to get this one he was very knowledgeable and knows what you need and there is no trying to push you into something you do not need. I have two Honda's 05 and 11 with high miles. I have had them for some time his advise has got them running ju...
The customer service is very nice and polite. The sales representative that helped us, Jordan Turchi, was very knowledgeable and informative on the vehicle that we test drove. Very happy with the service that my fiance and I received. Definitely would recommend this dealership to family and friends!
Could NOT have had a better experience purchasing a vehicle. Much thanks to Steve Harron and Mark, both of whom were very helpful. Thank you very much!
Apple Tree is the place to go to purchase a Honda vehicle! Tom Nail and other staff are professional, knowledgeable and communicate well with each other to make sure the customer has best experience possible. I highly recommend Tom Nail as he is very organized, patient, thorough with information giv...
Was a walk in to get a oil change done and the service personnel made a outstanding job to get the service done and out before the time that I was told. Did the oil change, rotation of tires and they even took the time to show me and to explain and answer my questions that I had about my husbands ca...
Dear Jason Locke
General Manager
Thank you for the email. We did have an exceptional experience with Stephanie Dilts. She sold my husband a CR-V Touring in January & we enjoyed working with her. Everything went smoothly & was excited the car only had 13 miles on it. After completely all the pape...
My husband and I went to Apple Tree with interest in purchasing two pre owned vehicles. We were outside and no one came to talk to us. We went inside, stood in the lobby area hoping someone would approach us. At least two employees saw us and said nothing. As we left one employee walked by us on his...
Went to Apple Tree for an airbag recall. the repair was slated to take possibly all day, but they got it done in 2 hours. Awesome. Staff was friendly and professional - very efficient.
Also managed to stop by the Parts Department and take care of an issue with a key. Totally satisfied.
NOTE: I've ...
Duane Rigsby has helped me with my last 2 purchases at Apple Tree and has ensured that I will not shop for a car anywhere else. He took time to really understand what I was looking for, even when I wasn't totally aware of what that was, and made suggestions that have put me into the best vehicles I ...
Words aren't enough to describe our amazing experience at Apple Tree Honda. It was our first time going through a Dealership for a vehicle and we will now be life long customers! Jeff Smith took very excellent care of us! He was patient, kind, and down to Earth! We purchased an awesome used Honda CR...
We had a great experience! Ask for Tim in the pre-owned lot; he's honest! And actually has YOUR best interest at heart! Buying a car is confusing and stressful but he does everything he can to make it smooth and pleasant.
Whenever I need any type of service there is no one I trust more than Jason Early to help my family and I. He's helped me for years and there's no way I'd trust anyone else to keep my vehicles safe. It gives me comfort knowing that my wife and kids are riding in a Honda that is maintained by Apple T...
Each time I go to apple tree honda the experience gets worse. I have had a lot of issues with this store in the last year. I just wish there was a closer Honda dealership to me.
Stephanie was an awesome sales associate. She got my husband and I exactly what we wanted. I will definitely purchase another vehicle from Apple Tree Honda.
My friends and family have both purchased a vehicle from this dealership and continue to use their service department for all vehicle needs because the staff are incredibly friendly and thorough. Customer service is important to us. Excellent service department!
I just bought an Accord from Tim Willis. He is your pre-owned and internet vehicle specialist. He listens to you and discusses different options for you to think about. You can trust his expertise and knowledge in finding the perfect vehicle that will complete and satisfy you for years to come. Th...
Good customer care! Melissa Orr is AWESOME (service department!)
This is my work place but im parcel they are the greatest.
Apple Tree Honda was great to do business with. Our sales associate, Stephanie Dilts was awesome. She was personable and completely understood our specific needs in a car. She went out of her way to schedule times that worked for us. In general, the dealership was great. Never pushy, just informativ...
I supported my mom in deciding on a vehicle to purchase through Appletree. Stephanie Dilts was an amazing and helpful consultant throughout the entire process. The people are Appletree care and are there to listen and help, not just make money off of you. I will refer all of my friends here!