I called a week ahead of time to confirm my appoin...

I called a week ahead of time to confirm my appointment and discuss what I needed done, when I showed up on the day they wouldnt even look at my car and told me they couldn't do it at the time I had scheduled a week ahead of time because it was too labor intensive... why didnt you tell me this when I called in? I had to leave my car there, and then when it was returned it didn't have my spare key in it.

The service department sets you up with a single "service adviser" despite having a large staff, good luck ever getting in touch with the exact service adviser you need.

It is also in south asheville and has traffic on the way there pretty much all the time.

Avoid.