Heather McKewn

Review of Apple Tree Honda

Very disappointed in my last experience. I asked ...

Very disappointed in my last experience. I asked them to quote having the timing belt replaced. They gave me a quote that was better than I was expecting. My husband saw it and also thought it seemed too good. He asked me to call back and make sure that it included replacing the water pump. The woman I talked to on the phone said "yes of course it would include the water pump, they change those out at the same time". However, she said this without knowing what they quoted me. Turns out that they didn't quote me correctly after all and to change the pump and tensioner as well was an extra $400. They wouldn't budge on the mistake and the only reason I took it to them in the first place is because they gave me a better quote. Won't make that mistake again.