Avoid this place like the plague.

Avoid this place like the plague.

My partner and I had a vehicle serviced here to address a few manufacturer recalls, one of which involved our malfunctioning low-beam headlights.

First, the lady on the phone had a terrible attitude while she set up our appointment. Her tone of voice and the amount of time she let me wait on the phone indicated to me that she probably hates her job.

We had to make personal arrangements for transportation because they don't offer loaner vehicles, so we made sure to give the service department plenty of time (as in "all day") to work on our car.

Not surprisingly, when we retrieved the vehicle the headlights didn't work and they gave us a long list of trumped up "problems" they found, for which they quoted absolutely outrageous prices to have fixed. That's when they started in with the pressure to trade it in for a new vehicle.

They said absolutely NOTHING about the still-non-functioning headlights when the vehicle was picked up from the service department.

Instead, when I called the service department to let them know the problem wasn't fixed, I was told that they were "99.9% sure" that the headlight problem was caused by a burned bulb, and that we should make ANOTHER appointment to have them replace the bulbs; at our cost (of course).

Instead of wasting another day taking it to them for it to sit there without being fixed again, I opted to replace the bulbs myself, which did not fix the issue.

When I called back to explain the issue (again), they told me that they had performed the recall work and that all it covered was the wiring harness and not the switch (which was obviously the problem).

I informed them that I had read the official Honda press release regarding this recall, and that the switch was in fact covered by the recall and was often the cause of the issue.

When I finally got it back to them (after dealing with their nasty receptionist again), the service tech met me at the dock and paid me back for the bulbs he had insisted that I purchase. I could tell that he felt bad for putting us through the ringer, but he was probably under pressure from management to deal with people like this.

If I hadn't been adamant about educating myself on the issue, and pressing them on it, there isn't a doubt in my mind that they would have charged us for parts and labor that were covered under the recall.

It wasn't until they realized how much I understood the problem and how little of their nonsense I would tolerate, that they finally fixed the problem without charging us for it.

Apple Tree: Don't bother copying and pasting some canned response to this review. Nobody is listening. You know what you do; you make everything as difficult and expensive for your customers as you can in hopes that they will break down and trade in their vehicle for cheap. It's so obvious.