Absolutely terrible service and quality. They sold me a faulty chain that broke after a month and then expected me to pay a $30 repair fee to cover their mistake. Not one in head office wants to resolve this issue either, which is a big mistake since their branding is clearly marked on the piece...I...
They were fast and helped me locate what I needed. Friendly service and zero hassle.
I carelessly gave them my Tag watch to service and they ruined it. Polished it to hell and back when I did not ask for them to do so. Put the bracelet on backwards and the bezel has never sat properly since they touched it. Ruined my 3000 dollar watch basically. Avoid unless you hate yourself
Wanted to purchase an emerald ring with diamonds, and the lady insisted we pay $100 to resize the ring on top of the price. She then continued to try selling insurance to us which cover "ring cleaning". Certainly not happy with sales tactics to gouge money from customers, and attempts to force custo...
The staff were extremely rude, especially when we wanted to come back and try a different ring size as it was too loose. They said it was a perfect fit when it definitely wasn't. They go by a no refund policy so then we asked if we could exchange it for a bracelet and pay the remainding price. At th...
Today I went to the CHATSWOOD WESTFIELD STORE- I went in to look and purchase an Engagement ring. 2 staff didn't even acknowledge me when I went in. Then someone else walked in and they said "Hi, wont be long". Didn't even lift their heads (did have 1 customer each) to say " I wont be long or even ...