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Alibaba Group

4.0· 38 reviews
Average ratingGreat
4.0/ 5

Based on 38 reviews

566%
411%
33%
20%
121%
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What reviewers say about Alibaba Group

Generated with AI from 38 reviews, listing data and website checks · updated 3 days ago

Customers describe the company's culture and facilities as impressive and amazing, while others note that the application can be unstable and goods may take a long time to ship from China.
What is Alibaba Group?

Alibaba Group is a global technology company focusing on AI, cloud, and commerce. It provides AI capabilities, cloud services, and e-commerce platforms for consumers and businesses. Its offerings include Taobao, Tmall, 1688, AliExpress, Lazada, Trendyol, and Alibaba.com. It also provides Alibaba Cloud, DingTalk, Cainiao, and Quark, alongside Freshippo, Youku, Damai, and Lingxi Games. Additional services include Taobao Instant Commerce and Amap.

What are the phone number and address of Alibaba Group?

The website says the principal executive offices are located at 969 West Wen Yi Road, Yuhang District, Hangzhou, China. It also maintains offices in the Chinese mainland, Hong Kong S.A.R., Singapore, and the United States. The company has an official account on LinkedIn.

Where does Alibaba Group fall short, according to reviewers?

6 of the 38 reviews on Trustburn report a problem or a mixed experience. Mentioned most often: customer service and refund issues, delivery and product issues, account and verification problems. They date from February 2020 to July 2020. The newest review on Trustburn is from September 2020, about 6 years ago.

When was Alibaba Group last reviewed?

The newest review is dated September 2020, about 6 years and 2 months ago. The oldest is from January 2020. None of the 38 reviews were posted in the last 12 months.

AI-generated from reviews on this page. Verify anything important with the company directly.

MAXIM P
Reviews 1

Attention ! Do not use the services of this giant-Aliexpress division! I registered an account for a long time choosing the product. ordered and paid. I'm waiting. after a while I think I ll check the status of my order. but I can t enter the office! I try, I finally came in. and my order is canceled! Due to the need to verify your account. What sorry x ...? Mail, what else do you need? Upon registration, everything was confirmed. Few? To the garden! I spent time searching for the things I needed to order and pay! Are you not ashamed gentlemen with Aliexpress? not only do you have to wait for your product sometimes for months, you also have to spend time on your pseudo-service. BUT! There are a lot of options for buying not through Aliexpress, and now I buy it. But NOT THROUGH Aliexpress! Goodbye! Adios and Goodbye!

Baumeister L.S.
Reviews 1

Unlawfull handling of disputes. As buyer I had to prove that I did not receive the package instead of the seller having the burden of proof. I lost my money and received nothing. Aliexpress customer service refuses to help me or to even look into the case anymore.

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About Alibaba Group

Alibaba Group’s mission is to make it easy to do business anywhere.

They enable businesses to transform the way they market, sell, operate and improve their efficiencies. They provide the technology infrastructure and marketing reach to help merchants, brands and other businesses to leverage the power of new technology to engage with their users and customers and operate in a more efficient way.

Their businesses are comprised of core commerce, cloud computing, digital media and entertainment, and innovation initiatives. In addition, Ant Financial, a company in which they have agreed to acquire a 33% equity stake, provides payment and financial services to consumers and merchants on their platforms. An ecosystem has developed around their platforms and businesses that consists of consumers, merchants, brands, retailers, other businesses, third-party service providers and strategic alliance partners.

Address
969 west wen yi road