Received a text from narvar about a package from a retailer (that I didn't order from) that was going to another state (that I don't reside in). I tried calling narvar and a live person didn't answer the phone but when the recorded message transferred me, their VOICEMAIL was FULL???? It's only 1PM on the west coast on a Tuesday. Local Police Dept. thinks this sounds highly suspicious, as do I. Has anyone experienced any fraudulent activity with this company?
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7 Reviews
GIGO- very poor info same message for 6days after BarkBox sent expedited. Felt the box must have fallen off the conveyor somewhere. It shouldn t take from January 11 to I hope January 22 to reach me. It is just slightly over 700 miles from Reno to Phoenix. Our western weather has been calm.
Today is Friday, package was supposed to be delivered Wednesday (paid for expedited shipping). Tracking updates are scarce. Package has been 1 town over, for more than 24 hours. Updates say package was out for delivery yesterday (still a day late) and then a final update for the day, 9 mins later, just after 9am, says that apartment number is wrong/missing/covered and package could not be delivered . Here s the thing, the address on the order is printed correctly (I quickly went and checked!), my condo number has not gone missing, nor is it covered, AND my phone number is on the order!!!! If you have a question that is going to REALLY screw up delivering my package, CALL! Any questions at all, CALL! That s what the phone number is there for. Can not tell you how disappointed I was when I saw tracking was w Narvar. EVERY SINGLE TIME, my packages are either late, or never show up!!!!!! Never ever ever everrrrrrrrrr an issue w FED EX, UPS, DHL, or USPS!!! Oh, and did I mention it s Friday and it says no Saturday/Sunday deliveries?? Perfect. Always the worst experience. -super unhappy customer, Jessica Scott
They will lie to you over the phone and make promises they can t back up. Make sure that you get everything they promise in writing otherwise they will tell you that you re just out of luck and locked into a long term contract. I would avoid this company.
Did not update me on my parcel despite me requesting multiple times on my parcel status. The facebook bot isn't as responsive with the queries too, clicked "Track my package" but no responses came through.
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About Narvar
"Create loyal customers with engaging order tracking, proactive messaging, and convenient returns experiences. Trusted by the world’s most-admired brands."
Narvar is a leading customer engagement platform that helps businesses create loyal customers by providing them with engaging order tracking, proactive messaging, and convenient returns experiences. The company has been trusted by some of the world's most-admired brands to deliver exceptional customer experiences.
With Narvar, businesses can easily track their orders and provide their customers with real-time updates on the status of their shipments. This not only helps to keep customers informed but also builds trust and confidence in the brand. Customers are more likely to return to a business that keeps them informed about their orders.
In addition to order tracking, Narvar also provides proactive messaging services that help businesses communicate with their customers throughout the entire purchase journey. This includes sending personalized messages such as product recommendations, promotions, and other relevant information based on each customer's preferences.
One of the key features of Narvar is its convenient returns experience. Businesses can easily set up a customized returns process that meets their specific needs while providing an easy-to-use interface for customers. This not only makes it easier for customers to return products but also helps businesses manage returns more efficiently.
Narvar's platform is designed to be user-friendly and easy-to-use for both businesses and consumers alike. The company offers a range of integrations with popular e-commerce platforms such as Shopify, Magento, Salesforce Commerce Cloud, and others.
The team at Narvar is dedicated to helping businesses build long-lasting relationships with their customers through exceptional customer experiences. They work closely with each client to understand their unique needs and develop customized solutions that meet those needs.
Overall, Narvar is an excellent choice for any business looking to improve its customer engagement strategy. With its powerful platform and dedicated team of experts, it's no wonder why some of the world's most-admired brands trust Narvar for all their customer engagement needs!
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