Cautious but Relieved:
Cubits Restored
My Access
I'll be honest, my trust was gone before, but the new website cubits.exchange gave me some hope again. After merging my account, I saw my balance right there, and when I tried withdrawing, it actually worked. I won't give 100% trust yet, but I'm glad I got access to my money again. This is a big step in the right
I had my coins stored on this exchange, and there was absolutely no prior notice or message to clients about the possibility of them ceasing operations. When I later logged in to check my holdings, I discovered that the platform had been acquired by another company, which at first appeared to be focused on gaming. I reached out to that company for clarification, but they informed me that they had no prior connection with or responsibility for the previous exchange.
At that point, I realized I had contacted the wrong entity, so I decided to take my time and conduct proper research. After some careful investigation, I eventually found the legitimate successor company — citex.us.com Once I reached out to them, I was guided through a process to merge my old account. I followed the steps carefully, completed the reactivation procedure, and to my surprise, I was finally able to withdraw my funds without any issue. It was a relief after all the confusion, and I truly appreciate how professional and responsive the team at citex was throughout the reactivation and withdrawal process.
As someone who has used other exchanges, I place a high value on efficiency, especially when it comes to withdrawals, since it’s one of the most critical aspects of trust in a trading platform. Waiting on delayed responses and not having clear, timely updates made the process stressful and left me questioning whether my funds would come through. Eventually, they did process the withdrawal successfully, which was a relief, but the support experience is an area that I believe Citex.us.com could significantly improve.
