I had my coins stored on this exchange, and there ...

I had my coins stored on this exchange, and there was absolutely no prior notice or message to clients about the possibility of them ceasing operations. When I later logged in to check my holdings, I discovered that the platform had been acquired by another company, which at first appeared to be focused on gaming. I reached out to that company for clarification, but they informed me that they had no prior connection with or responsibility for the previous exchange.
At that point, I realized I had contacted the wrong entity, so I decided to take my time and conduct proper research. After some careful investigation, I eventually found the legitimate successor company — citex.us.com Once I reached out to them, I was guided through a process to merge my old account. I followed the steps carefully, completed the reactivation procedure, and to my surprise, I was finally able to withdraw my funds without any issue. It was a relief after all the confusion, and I truly appreciate how professional and responsive the team at citex was throughout the reactivation and withdrawal process.