James Skolaski was our consultant and he was excellent. No pressure sales and he was very informative with the vehicle we ended up purchasing. Very polite and answered all our questions. This was a great experience to purchase from this dealership. Thanks to great customer service from James he is a top notch salesman. If we need a vehicle in the future, we will look to Zimbrick first. Thank you!
I recently purchased a new 2017 Honda Accord and the whole experince was great. No pressure sales tactics and every effort was made to satisfy my requests for the car that I wanted with the features I wanted. My first service, tire rotation, was handled promptly and they evev washed the car for me. The facilities are great and clean. The staff are aldo very professional, courteous, and made us feel very comfortable.
Best mechanics! Mine has saved me from unnecessary repairs several times. I always get good advice & nice loaners.
Not very impressed- purchased a brand new Honda at a different dealership and then called for service at Fish Hatchery. The employee was very rude and told me it would most likely not be covered under warranty and maybe I should return to the dealership where I purchased the car. I was under the impression that all the dealerships work together! Maybe I should have stuck with Toyota- never experienced this problem with them.
I had the best experience with Zimbrick used vehicles with Jason Hepperly.
I had previously bought a used car elsewhere, at a different dealership, and a few things were wrong with the car. I didn t really think too much of it and thought it was no big deal.
I was taking these few things off to a mechanic every other time and next thing you know, I got worried about my daughter s safety with the things that were wrong with it. After all, this was her car.
To make a long story short, we ended up at the best place in town to car shop and that was Zimbrick Used Car area with Jason. I discussed what was going on and decided to check out the used cars at Zimbrick. There was one that was just like my daughter s car and Zimbrick put over $1000 of work into it to make it perfect.
We ended up trading my daughter s old car to this older car that Zimbrick had on their lot and she and walked out so happy I could cry. They gave us a good deal on the old one and made us happy on the way out.
It even had upgrades to her car that mine didn t. Now I m jealous. Ha ha
Thanks Zimbrick
We purchased 6 new Buicks from Bill Smith. Bill is a very positive person and a good listener. He works hard to help a customer find the desired car in a "no pressure" atmosphere. I have recommended Bill to many friends. Pat
I have been shopping around for a vehicle a few months. I was in no rush. I am glad I took my time because I had theee best experience at Zimbrick on Fish Hatchery with Mr Carlos Paleaz! I love my 2013 Hyundai. It has 40,000 miles on it too. I only put $500 down, did trade-in, told him what I wanted, what I could afford and he was SO up front with me. He was NOT pushy at all and I didn't feel like he was just trying to get a sale out of me. Very, very pleasant man. If I ever move out of Madison, I would travel back to buy a car from him at this location :) Ask for Carlos guys...you will not be disappointed!
Nice selection. However, my go to guy is David at Zimbrick Eastside.
Treat you very well during car services. Nice snacks and kids area.
Great staff, recall took longer than expected so they gave us a rental and got us on our way.
Let me just say if you go to Zimbrick once, you will never go anywhere else again. The whole staff was warm, welcoming, and helpful! I dealt mainly with John McClellan, who not only addressed any of my concerns, but also listened to what I was looking for and did not try and force other vehicles on me. I had gone to almost all of the other major dealerships in Madison, and could not find a single one that I liked until I walked in to Zimbrick. There is a feel of not only quality service and vehicles, but also of caring. They really do go the extra mile for people and really work for you. This dealership has earned a lifelong customer, and I very much look forward to doing business with them again in the future. Tell your friends, tell your family, tell everyone that Zimbrick is the place to go!
I visited for a software recall on our 2019 Insight. They were ready for my appointment and took and returned the car contact free. The dealership is a large building and I was easily able to find a place to wait far from other people. For icing on the cake, they washed the car for free!
I Had a used car inspected before purchase and the staff was absolutely fantastic and extremely helpful! They thoroughly inspected the vehicle and gave me a great estimate on cost of maintenance and how much I should offer the seller
I will absolutely recommend them to friends and family!
I have to deal with these guys relatively often. Everyone at the front is happy to help you, but actual service and parts is not fun to deal with.
Taking my personal car for a recall service was a rather experience. The waiver you sign says they can steal anything and not be accountable. The tech who drove my car into the bay, knowing it was a manual transmission, stalled my car and the bay smelled like clutch well after I left.
Parts doesn't like doing returns and will (seemingly on purpose) forget to apply the 15% discount on parts for cars older than 2 years.
These guys are trained to say they can't do what you want unless you pay more. Do not give in, it's just a forced upsell.
Zimbrick Honda West is a very friendly place, and everyone is very helpful wether you are there for service, parts, or vehicle sales. Have been a customer for over 20 years and still satisfied.
Once I finally figured what dept. I had to talk to, I was able to set up my appointment. But when I got there, they didn't know who ordered the part I needed or where it was. When they did find it, it all went smoothly.
Dropped my car off to be worked on! The service was great and affordable.
Due to holidays and low staff had to schedule an appointment later after new years so no rating at this time
Great place to visit and have your vehicle service, wide variety of new and used cars.
Great
Service
Dan Ellis at the service department at Zimbrick Saab is amazing! He took my car at a moments notice and fixed it in one day at 1/4 of the cost that my local mechanic quoted me. Thank you a million times over Dan, you have forever earned my business.
Great service and ability to double check on my battery function. I was scammed by Monona Tire who told me they put a new battery in my car. When Zimbrick Honda check the battery it was unacceptable e low and needed to be replaced
They care for my car like I do.... which I appreciate.
Good service but take little longer not communicate to the end wat happend but all good
A couple months after purchasing my vehicle, it had a costly repair. I didn't purchase the warranty, so it was not covered. My one disappointment is that I did not purchase the warranty was because the sales person made it sound useless, and since I don't have a whole lot of experience with car purchase, I took him on his word and didn't take the warranty. I know better now. They still get a high star rating because they did offer me the warranty after the fact as a courtesy, although I cannot afford it with 2 year max financing (it would have been better to go through the bank initially but they bank will not allow me now), and they also went above and beyond and were very generous with working with me to get my car fixed. Thanks Zimbrick!
Actually at Rimrock, the Audi dealership. A very nice experience! They even call to make sure we are doing well, and when we needed some help with some techy stuff, they sent Sam Lancaster who knows about it all who helped us figure it out. He came to our house. That is service! Much appreciated!
A usual semi pro atmosphere, quid pro quoe Yada Yada Yada, mis diagnosed body damage on my car.
nal
Great dealership. Brian Wheeler, great sales person.
If your looking for a Used Import the whole team at the Used Import lot were incredible. You'll feel well taken care of and unlike some car dealerships they don't make you feel like they are giving you the rum around. I felt my buying experience was so easy!
I inadvertently arrived at my appointment on the wrong day with a 9-month-old baby! Stuart was so accommodating and was able to get my car serviced. He was also very informative in explaining the necessary repairs that were recommended! I will be back!
Bought my new Accord be there. Excellent service. Friendly and helpful associates.
I could not have asked for a better experience than I had working with Jason Hepperly. He was great, even staying long after his work day was supposed to end so that he could acquaint me with my new car. Even with some of the issues we encountered (on my end, not his or the dealership's), he found a way to work out all out.
Very excited about the car. Special thanks to Bill Bailey for making the process easy.
Very great place to buy a car very friendly salespeople
Great place to do business with a good price and friendly sales people off of Fish Hatchery Road
Good friendly service, although appointments and repairs take longer as it's the only Honda place on the West side.
Today I worked with Jason H. for switching out of my vehicle. He was extremely polite and professional the entire time. He went over every feature the vehicle had and didn't make me feel stupid for asking a TON of questions. He will definitely have my business going forward!
Make sure that you ask very specific questions and keep documentation when working with the sales people here. I asked the salesman I worked with (Geoff Kox) to contact another Zimbrick location for additional information since my husband and I had been working with them on our trade. He called me back the next day and stated that the other location "couldn't help." When I specifically asked if he had spoken to them, he avoided my question, saying he got that information from his manger. I asked if his manager had spoken to them. They had not. I understand that salesmen want to make sales, but let's not be so desperate that you provide poor customer service or lie to get a commission. Also, it is super rude to hang up on a customer (who just thanked you for your time) once it becomes evident that you're not getting a sale.
Thanks to Tyler Brummer for the great experience buying my Mazda CX-5! Tyler was helpful, friendly, knowledgeable and no-pressure. I appreciated his patience and ability to work with my schedule and budget. I wouldn't hesitate to recommend Tyler or this dealership. Brennan Ungrodt was helpful getting me a good deal on financing, too. No complaints.
Rene Gonzales at Zimbrick Honda has always treated me right. If you are interested in a car and want to feel good about your purchase, talk with Rene. He's made sure I can test drive what I want, and always gets back to my emails promptly. Rene had me test drive a 2018 Accord Hybrid and a 2018 Accord Sport 2.0T to compare. The service department is friendly, with Melissa and Bob at the helm. They take care of you and make sure your car is right, calling with their diagnosis and are very flexible with whatever service you need or don't need. I've not had any extra service pushed on me. I recently had my 09 Civic Si in for brake service and that was my experience.
Service and vehicles are top notch. Prices are on the high side. Used lot will go high on price especially when financed.
Friendly staff helped through my whole service experience. Several waiting areas with complimentary snacks and hot and cold drinks were available.
I'm coming in with my own financing, and they try to up me on a use vehicle to the point the car I choose is good as sold. So why are you trying to get money down. Your car being sold is the money down.
Very pleased with the polite staff from front door receptionist, service desk, and parts desk they had my part on hand so no waiting to order it also scheduling an appointment was a breeze.
Great service! Took both my kids there for their used vehicles.
My waking nightmare began when I purchased a 2018 Honda Civic Si from Zimbrick Honda on June 30, 2018. I had opted for a factory option automatically dimming rearview mirror, which was installed 16 days later. Big mistake.
Upon picking it up from the mirror installation, to my disappointment the word WASH was stamped on the work order. I m familiar with how dealers wash and dry cars, and thus inspected it closely. Upon inspection, I saw that the B pillar panel on the driver side doors (front and rear) had been scratched. The vents on the rear bumper were surrounded by gloss black plastic, which was now swirled.
I brought this up to the service tech, who then alerted Tim Sonday. After a little deliberation, Tim agreed to replace the B pillars. At this point the car had around 500 miles. The next day I awaited a call to confirm the parts would be replaced. I waited until early afternoon and tried to call a few times, but could not reach Tony or Tim. Eventually Tony called me back and when I asked about the rear vents being replaced, he had to check and call back. After no call again, I reached out and left a message for Kendall Dahman, the GM. Shortly after that, Tim called and agreed to replace the vents.
The parts were installed a little over a week later. Now, because of the B pillar replacement, the weather stripping on both driver side doors was deformed and had been pulled away from the door itself. This was necessary to replace said parts, however it had been removed in such a way that disallowed a proper fitment to be achieved upon reinstallation. The car had about 1500 miles on it at this point.
About a week later the car was dropped off for new, property fitting weather stripping. All seemed well, and frankly I foolishly assumed things were now fixed.
Then, a little less than two months after buying the car (~1950 miles) I noticed the weather stripping on the rear passenger side door is pulling away again, which is troubling because there had just been torrential rain the night before. I took a closer look, and there are two small gouges on the frame of the door, below where the weather stripping had begun peeling away again. To my shock and disappointment, both spots were rusting. Needless to say this prompted further scrutiny of their work, which also revealed deep scratches on the doors near the hinges where pop rivets for the weather stripping were removed, carelessly. At this point I m unwilling to risk having the service department perform any other work on my car, and am in a position where I need to find a third party body shop to repair Zimbrick negligence inflicted rust, corrosion, and deep paint gouging on the doors of a two month old vehicle.
I feel that I do not have to elaborate on why this is disappointing or concerning. But I will for the sake of this review. First and most importantly, none of this is my fault - the blame lies squarely on Zimbrick. Secondly and perhaps most concerning is the complete lack of acknowledgement or acceptance of responsibility on their part. I don t expect an apology but I mostly got the feeling that this is just business as usual, and things happen was largely the attitude I ve come against. I bought this new car (my very first new car) a little over two months ago. It s barely broken in, and it s been back to the service center three times to fix mistakes that were made by the service department, fixing previous mistakes. All this, because I wanted a factory option automatically dimming rearview mirror.
So now I m stuck with a (new) car that needs to have two doors repainted. Let me be clear: this damage is entirely because of mistakes that Zimbrick made, be it by carelessness, incompetence, rushing, or a combination of these. What they do and how they do it is a disservice to the cars and the owners of these cars. This entire experience is deeply disappointing and shockingly unfair. STAY AWAY.
I highly recommend for both the easy car buying experience, to the amazing service and vehicle maintenance they offer.
Tim Brickner is great! Very friendly, helpful, and patient
So I was conflicted with this review. On one hand, their service department is outstanding and very thorough. On the other hand, their sales department was less than stellar. On a few occasions, the salesperson I worked with didn't respond to my emails about things for my car that I had purchased and was waiting to be installed. I also never received an interior protection service that I bought for over $1,000. I felt like the sales department was just trying to get my money and get me out of there. I'll continue to bring my car there for service, but I doubt I'll ever purchase another vehicle there or recommend it to friends and family.
Service is slower than slow even with an appointment
I have heard a lot of good reviews about this service center earlier and today i have experienced it. I had some questions about my Accord and made an appointment with zimbrick.
Mike Werner was the service person assigned to me. He was very honest and answered my doubts with lots of patience. He made a note of all the concerns i had and made sure that the technicians checked everything.
I'm really impressed by the service and will surely recommend Zimbrick at Fish Hatchery Road. I'm going no where else !!
A young man cody helped me out buying my audi, very friendly. New tires were put on the car and they did other work under the hood which i appreciated. They kept up with its maintenance unlike other dealers i have purchased from before. When we came back to pick up my car, they had it washed, waxed, and had it sitting in their showroom with a bow on it. So cool! They even filled the tank with gas. The whole staff i worked with was very friendly. Overall my experience with them was awesome and i would definitely go back if I ever need to buy a car again. They made the process very easy for me.
Been going here for 6 years and the service is always exceptional and the staff is so friendly!
After over a year of shopping for the perfect SUV for our family, and many days spent at used & new car dealerships, we were starting to become very discouraged. On the spear of a moment, we decided to stop in used Saab & Imports & I am so thankful we did! We have the pleasure of working with Tyler & it was a wonderful experience. We are now a very proud owner of a Toyota Rav4 - a vehicle we would of never considered before. The entire experience with Tyler was awesome. We got a great deal on our Rav4. I would highly recommend this dealership! :)
I received a call from this company at 6:30 AM I m in California! The girl on the other end saying I understand you own a 2013 Honda I think maybe they should know my name if calling me & perhaps know that they are in a different time zone!!! Not a happy camper getting woke up so early in the morning!!!
Had a great buying experience Ben Rudolph really treated me good. Got a good deal with the payment I wanted.
I buy a car last year they not give me any guarantee .
They are a great dealership. Awesome to their customers.
Really complete , patient and friendly service department.
Always courteous and honest. Been coming here for years. Tom and Bob are straight shooters. Quality.
Fast and great service. They have free WiFi and condiments so that the wait is not terribly boring.
Bill Smith was and has been our salesman for a very long time. Bill is outstanding in every way and we always think only of him when we're looking for a new vehicle or have any type of question. Bill is efficient and works terribly hard to give us the best deal possible. He always goes the extra mile for us. Bill is very personable and has vast knowledge of all the vehicles on the lot. We highly recommend Bill for Zimbrick's sales staff.
The sales guys wouldn't give straight answers, continuously ran hard inquires on my credit so my score took a major hit. Keep coming up with excuses as to why the bank wouldn't approve the loan. Just super shady and skezzy sales men. I would wish them on my worst enemy.
I'm disappointed in how they treated us. I have the feeling that they saw a young couple and assumed we would be able to be pushed around and scammed. News flash, no intelligent person pays sticker price for a car, and giving us 500 off is not some great favor. Went over to Smart Toyota where they were so much better to us. Love our new Toyota we bought from Mark!
zimbrickfishhatcheryroad.com
