ZARA Manchester Reviews

My favourite clothes shop.Myself and my grandaughter can always find something to wear.You cater for all ages and tastes.

During sale time a full price item was wrongfully marked to a sale price and after I tried it on and had taken it to the till I was told by the assistant that it is in fact a full price item but he will give me that at a sticker price the error has been made. He called the floor manager over (Sam, Asian male 5 8) and Sam decided that he wouldn t honour the price and told me I had to pay full price regardless of the error.

I know how exactly retail works and if an error from a member of staff is made then as a gesture of good will and retaining that customer and their experience an item can be sold at the discounted. Not as if it s coming out of his pocket or it s not going to effect his bonus massively but it could have made my experience much better and made me feel that the staff at Zara are amazing.

Sam work on the top floor men s department as I ve seen him a few times there. Extremely rude and doesn t seem to have people skills. I d in fact like to interview the staff in his team about what kind of a person he is at work. Sam doesn t care about the experience of the customer and has no manners to talk to a customer.

Really out of by the experience and I would rather shop online or not at all there.

Size outs and no service makes it hard to give more than 2 stars. Sure I can order online and clock and collect but the while point of visiting a store is for immediacy

Every time I'm there I witness the most awful customer service.

Great experience as always. Up to date fashion and decent prices

I love the clothes there i always buy from there great quality

My favourite zara store that ive ever been to in the uk that ive visited, great choice of clothes an great styles

I love Zara anywhere! And this one isn't an exception!

Sometimes looks a bit like a jumble sale which puts me off shopping there. Before COVID the queues were unbearable but they still need to keep an eye on the till staff and jump on if necessary. I didn't enjoy standing in a queue in a hot shop wearing a mask. Just saying....

Excellent customer service January sale is going on cheap staff go and grap it.

A good shop for my daughter. Nice collection for the young lady.

The Sales are on and they were we quiet good...was just 1 piece left of this lovely dress, unfortunately not my size

Typical Zara store, extremely untidy by the end of the day and Sale is even worse. But every now and then good (not too overpriced) items.

Been there several times still have one question every time "wait..Where the staffs at"

40 mins in the que to return stuff and lots of staff stood around doing nothing .could be more organised.

Great choice of clothes and accessories at really good prices. Quite a big place. It has 3 floors the first 2 floors are for ladies and the top floor is for gentlemen. I like to shop there quite often.

Very busy in the afternoon, best to go in the morning.

Escalator broken, no chair near fitting rooms, no baskets for wife's many items of clothes!! Didn't really like the mens clothes but the mrs liked the womens stuff. Chair next to the fitting rooms and more helpful staff would defo make things better!

I love this shop . BUT !!! Size L it's like M . If you wear size L it might be small for you ! ZARA one size smaller !!!

Cheap clothes and most of them do look cheap- but you can always find few items that are beautifully made and look classy. The odd top, pair of trousers and a dress or skirt. So it s worth having a look in Zara if you don t want to spend a lot of money.

Very busy lots of nice clothes to choose from, my lovely lady got lots of spring fashions

Your usual Zara shop. It has got one or two many floors. Mens have to go all the way up. Other than that clean and tidy

Great store with well priced fashion though the staff are rather haughty and unhelpful. Avoid peak times.

Been refurbished so looks fresher and brighter. Still great fashion but only one fitting room open so it took forever to try anything on.

Dont cater for women with fuller figures even size 14 everywhere else fit but not zara.

My favourite brand. They have good collection of clothes.

A Blonde women who had an accent was extremely rude to myself and other customers within the store who was waiting in line for the fitting rooms on the main floor. When already advised by a colleague of hers that we would stand and wait just outside, she told us that we couldnt stand there and have no explanation as to why. When asked or questioned she ignored us. Consultants should be wearing a name badge as to give specific reviews on consultants. If she'd of had a badge on I would have personally wrote her a terrible review. People shouldn't work in retail if you have no social skills and don't really want to serve customers. Considering I work in retail myself, her service was appalling.

The Click and Collect system is a complete shambles, the store room is on the opposite side of the collection counter. The staff have to continually walk across the store to retrieve the goods.

Not great. Returns now always need a receipt, so when that present your daughter got from a relative doesn't fit you'll need to make sure that relative still has the receipt.

Biggest Zara in the north west of England. Clothes is on point. Cheap on sale day

One of my favorite places to shop but tends to get very busy

HMV manchester. Rat Boy. The things we grannies have to do.

Great experience, staff were very helpful and informative, will definately be visiting again soon!

Great selection of clothes, queues moved quickly. Helpful staff.

Great when the sale is on. A bt pricey for the quality. Still great shop

Customer service is disgusting, half the apparatus was empty causing accidents to customers.. Useless

Needs a greater selection of menswear considering how much womens takes up

very bad service and racism.for the British customer smile and said thanks.for Asian people ordering us holding the cloth waiting her fold cloth one by one after that even said "put your card in and make sure the pin is right" then through the bag to us then turnaround go to the back.!

Great selection of clothes and shoes over 2 floors with lift and escalator. Staff seem friendly but you are allowed to browse without hassle if you want. Prices are reasonable and there when they have Sales on theses are really good.

Why do all Zara's no matter where you are in the world or what day of the week it is or what time of day it is have a big slow moving queue? Do they not want my hard earned cash? It baffles me! But I do like Zara clothes and this is a nice store.

Got lots of good stuff and great when on sale for January. Both exchange/returns and purchase queues were separated but still long and busy. Inside the shop is very crowded.

Love Zara loads of fab clothes some pricey some not to bad

The staff in this store are absolutely disgustingly rude!! It s always a problem if you ever ask them something. They close the changing rooms 45 minutes before the shop closes!! Barbaric if you ask me!! Obviously because the can t be bothered to serve anymore. Lost A LOT of sales through me because of the rudeness! Also through a lot of other people I know. Employ people with manners!!!

Very pleasant shopping experience good layout easy to find the products we required and a nice cashier

Called 7 times today between 10 am and 6 pm no one ever answers the phone there. They must be seriously understaffed and loosing custom.

Staff on men section are not helpful and not polite at all. The guy at the till was impolite and behaved like he gives me an order to use which card machine.

Good collection, helpful staff.. just that, billing section could have been handled in a better way, it always has a queue..