Yuma Furniture Review

Professional, friendly and very patient staff. Best deals in Yuma. We went to shop around at other stores and found the perfect bedroom set here.

Awesome customer service. Sandy was great! Now I get to enjoy my new sofa!

Purchased my furniture in full was given the run around about delivery the sales lady never gave me a direct answer about when it would be available. I had to wait a month for our furniture to arrive when I called to see about changing the order to expedite delivery because I was tired of sitting on folding chairs i was flat out told "NO REFUNDS" allowed. I hadn't even gotten my furniture yet but I was stuck. I will NEVER buy from them in the future and don't recommend them to anyone. The management helped absolutely NONE. I felt like I had been ripped off spending $1400 on a couch and a recliner. Granted I did buy the 5 year protection plan. I still feel like they ripped me off. They could have at least given me some kind of discount. But no. I will never step foot in that store again. Too bad too because my family all needs new beds. But we will go someplace else for them.

Excellent service!! Mrs. Yolanda Garcia was very attentive to us and very helpful in finding the furniture we were looking for.

Houston's Yuma Furniture gave me 10 STAR********** Customer Service. Jessica and her team were timely, efficient, knowledgeable about her products and inventory. Jessica went above and beyond to resolve my challenges with my electric recliner. This is where I will be
coming back to shop for home furnishings. Thank You Thank You Thank You

She was an awesome saleswoman- I was just looking and ended up buying a sectional, Lazyboy, for $ 2200.00, thats a great price and I ordered it in the color I wanted, grey, which made me very happy!

How do you best describe our buying experience? Take all the games and gimmicks that make buying an unpleasant experience and put them in one basket. We decided to look for a love seat and looked at one here. It was our first stop and we are not impulse buyers and we had not done any background work so we got a card, a price and went to look at other options.
Two days later it was looking like the best option although the price was higher than what we had been quoted by another dealer. When we went back to the store I told them that we liked it, wanted to give then a chance at the sale, but really couldn t pay them a premium when we had a trailer that was already coming this way that we could throw the one from the other store on. For the second time in three years we were told that we don t price match because we don t have to because we don t have much competition. Let me see what we can do. When our sales person came back we were quoted a price almost $400 OVER what we had been quoted two days earlier and with the same sale in effect. Okay we don t play those games, thank you and goodbye.
As we were reaching the door just wait a minute our sales manager wants to talk to you. Then the 26 year old manager is now saying 'what is it that you offered, let s just do it'. While I really wanted to walk, I knew that the lumbar support was important to my wife so I told her it was her decision. She decided that the support was important and went ahead and purchased it. After we got home I looked at the invoice and they had taken one parting shot and had added 99 cents to the price we had agreed on.
Maybe if we had told them that the last furniture purchase that we had made prior to this one was for 96 mattress and box spring sets we would have been treated with more respect but that shouldn t be required. And yes, this review has been forwarded to senior management at our businesses with instructions to immediately fire any staff if they ever treat any of our guests that way.

Wonderful sales person. Knowledgeable, follows up by answering my questions via email, texting, and phone. Personable and pleasant. I have purchased other furniture in the past in this store and always had good service and quality items. Also I like that you deliver to Blythe, CA.

Khylee was a wonderful help when choosing our table she made our trip quick and easy no hassle she was very friendly and helped us pick out a rug and lamps as well! We had such a wonderful experience here will will be making future purchases at Hustons furniture very happy with our purchase !

Erick and the entire team has been so amazing to work with. I found exactly what I needed...and then some.

The staff is super friendly, professional, patient and very helpful. I had a great experience purchasing my new bedroom set.

Awesome service and quality furniture! Highly recommended!

Thank you Sandy & Yolanda for helping us with our dream home bedroom set. I highly recommend Yuma Houston's Furniture.

Had a wonderful experience, sales people were friendly and knowledgeable.

Our salesman was great (Erick) ,he showed us the whole store explaining all our question. He was very courteous. We were very happy with the way he took care of all the details with the piece of furniture that we purchased. Your store should be proud of him.. Respectfully Hans and Jeanne

I had an amazing experience purchasing my new queen size mattress with Andrew the sales manager! Thank you very much Andrew!!!

Sandy I. was very professional and just the right amount of attentiveness. She was very helpful and patient with our questions. Highly recommend!

Awesome NEW furniture! always exciting to see what s new at Houston s Yuma Furniture, wonderful staff , and a great sales manager. Will continue coming here!

Kyler was great. Very honest and helpful. Very patient while I decided what mattress was for us. Good variety of all designs of furniture.

Great atmosphere the minute you walk in the front door. Very professional sales experts. Great front desk as well.

Jasmine is an excellent salesperson and is extremely helpful and kind. She does her job well and is an absolute delight to work with. She is the reason i choose Houston's for me furniture needs.

I kinda felt ignored, to be honest. No one even greeted me. A hello would have been appreciated.

Nice furniture.....on sale...50% off unt close tomorrow (sunday)

We went looking for a recliner, but the one we liked was bought. Alissa said they might have what we want at their other store. We followed her to the other store, Ashley furniture. We found just what we wanted. Excellent service. Recommend this store and sales clerk, Alissa to everyone looking for furniture.

Really appreciated the great service by erick. I highly recommend

Erick and staff are very nice and helped my husband and I find a nice sectional. I will be doing business with them in the near future!

Great, knowledgable staff and great prices. We purchased a new sectional couch, and returned to buy a new bed. Will definitely return.

Walked the whole store, no one helped us. Will never go back.

Erick Jacobo was an excellent sales rep. He was patient, helpful and not the least bit pushy. He and Sandy worked with me on a design idea and were extremely professional. Would definitely recommend them to friends.

Andrew, Sales Manager, did a stellar job at helping us find exactly what we were looking for. With the description of what we were trying to accomplish coupled with what we pointed out on the floor, he worked his magic to find the perfect living room set! We are so excited! Thank you so much!

Extremely high quality products, great prices, and excellent customer service!

I had a family emergency and needed a bed and recliner immediately. With an ill family member, traveling and organizing a smooth transition, I felt overwhelmed with a logistical nightmare. I called Yuma Furniture and not only did Tiffany go above and beyond with describing pieces in my price range but she assisted in taking payment over the phone and delivered within the day. What an amazing experience! Best customer service in Yuma!

Great service, was looking at a table set a little out of my price range. Was told about the financing options and was excited I was able to get the table and make payments instead of paying all at once. Sales rep Khylee was more than helpful with picking out the table and other matching decor. Would highly recommend seeing them for furniture needs!

Amazing customer service! Good selection and prices for quality furniture. Daniel helped us and we were very happy. Family owned business.

No one wanted to help us. We had money to spend and spent it elsewhere.

Great place to shop! They are very helpful and try to work with you for everything! Went twice and will continue to go there for my furniture needs

Beutiful furniture Decor is always in season , Love there staff

Very bad customer service I'm still waiting on an order that i supposed to receive 2 weeks ago and the manager at the store wants to keep 33% of my payment if I decide to cancel.

They have a great selection in their showroom as well as other pieces that you can order. I bought a lot from them and Martin helped out by showing me specifications on every piece that I looked at. He was very attentive, helpful and friendly. I highly recommend this place as well as all the employees! Thank you so much Houston's!

Super nice. Perfectly pleasant and helpful. I would love to have him help me with a furniture purchase in the future.

Very rude customer service from the front desk. Never coming here again

Bunch of crooks. We purchased a chase and sofa. With an agreed price with upgraded cushion. Went in to make a payment and noticed that they change the price by 600.00. Never told us about the price change. Never will we buy here again. Buyer beware.

Felt we got a great deal on a corner lazyboy couch and chair. Sheena, the gal who waited on us gave us great customer service!!! She was very patient with us.

05/12/21-Brian Litz, General Manager: I been trying to reach you and left different messages, you haven t contact me and you haven t received any of my calls!

Terrible customer service! Warranty!!! Be careful!!!
I Purchase a Beautyrest BlackPlush Pillow Top Class C mattress back on March 12, 2021 total payment of $3,035.53. I went to pick up the mattress on April 30, 2021.

May 7, 2021 (a week later) I contact sales associate Onix Corona and tried to explain the issue with the mattress that was just firm in the middle of the mattress, all corners are without firmness and I feel half of my back at a certain level than my other half without firmness and comfort.

Corona's answered: is nothing we can do to help you! what I think he will do with a used mattress in his warehouse!!! I wish he will treat me like this when he was doing the sales.

My understanding is mattresses with a status as Beautyrest have a least 100 days of warranty.

I pay full price for a mattress that is not in good condition for my comfort.

Material is very cheap nothing similar in firmest as it is in-store display. Tags are very low quality (no satin tags).

Beautyrest was contacted and they open an investigation as Houston Yuma Furniture is not in their list for authorized sellers for Beautyrest mattress I Yuma Arizona. I search in the Beautyrest website for Houston Yuma Furniture and they are not in Beatyrest seller list!!

Be careful with this furniture store and read they complains! Worst customer service!

Tiffany was great. Extremely helpful with helping us get our furniture when we needed it....the same day!!!

Staff was very friendly and gave an toy to my lil boy

Excellent service from Alexa. We have purchased from the company many times. The product quality is always as expected.

Andrew Palacio provided amazing customer service 5 stars!! Will be visiting again

This store was the worst shopping experience I've ever had. We ordered furniture for 2 rooms at the end of January. We were told it would take 8 to 10 weeks to get it. We received the bedroom furniture and 2 pieces were broken. They did however magically have the replacements at the store. They delivered them the next day. Meanwhile we contacted the store either by phone or going in at least once a week. We were told it should be in any day. We found out they had ordered the wrong sofa bed. Finally in April we were able to speak to the manager of Houston's/Ashley furniture, a associate said the Ashley store had the one we ordered. The manager said if we came in to Ashley's that he had a more expensive sofa that he would give us for compensation of the other sofa bed. So finally on April the 18th we received all the furniture. It only took 3 months to get.

I went into this furniture store looking for a new bedroom set and got the best customer service I ve ever experienced with Khylee. She was so pleasant & knowledgeable. Even though I wasn t ready to buy just yet I will definitely be back.

Awesome service ! Great professional sales associates thank you Andrew for a easy buying experience

No customer service . Everybody just looked at me as iff I had no money . Not one person bothered to ask me if I needed help . Little did they know I had $10,000 on me to start furnishing an apt I was moving into .

The salesman Robert Zepeda was great and he explained all details about the different furniture we were interested for. My shopping experience was very easy and all the staff was attentive ! I will return for a bedroom set.

Andrew and Rhett assisted me with a patio set, they gave me a fantastic deal and delivered it the following day! Thanks to front desk staff Genesis and Crystian for processing the paperwork and making it so convenient to pay over the phone!

Thank you to Alexa for providing us with amazing customer service. She was super polite, funny and knowledgeable. Also thank you to the delivery guys they were fantastic and placed the furniture exactly where we wanted it.

Great customer service, very friendly. They have great deals as well!

Excellent service and quality furniture. Definitely will recommend to others.

Every option was explained in detail. Professional staff.

When my sofa was delivered I was not initially happy with the cushions. I was referred to the service department where Jessica listened to my concerns and took every measure to make sure the problem was addressed. She reordered two new cushions that arrived in about 6 weeks just like she said. Robert who also works with her delivered the cushions and also assisted me in putting the legs on my matching ottoman, that I would have had trouble doing myself. I appreciate the professionalism and patience that Jessica and Robert displayed during the entire process. Thank you and I look forward to doing business again with Houston's Furniture in Yuma, AZ.
Sincerely,
Denise S.

Carries Ashley furniture, but at a high price than Ashley's website sales them. Found this on two different dining room chair sets.

Awesome service! Very satisfied with my purchase. Will be back to buy more!! Thank you Andrew for helping me! And Thank you ladies and Rosa!!

Had a great experience selecting and purchasing furniture from this store! The sales representative who assisted me, Erick Jacobo, was very professional and extremely helpful! Definitely recommend this place. Very good customer service and great furniture!

Thank u Erick Jacobo for being so nice to my parents when they bought the furniture Thank u -Carlos olivares and Eva o

We received beyond excellent customer service from Erick Jacobo. He provided different options on recliners, features and warranty for every single one and a answered my mom's questions until she found out the most suitable recliner for her.
Very glad that today someone made her leave the store with a smile and very satisfied with her purchase
Thanks Erick!!!!

Excellent customer service by Carlos is a professional sales man Thanks Carlos for your help

The staff at this location was incredibly knowledgeable, and they were willing to match any online pricing I could find! They went above and beyond to make sure my needs were met. AWESOME place of business!

Felt very welcomed. Robert Z. Spent time with me and made me feel great about my purchase. He was patient with me and listened to my concerns and need. After visited 3 other stores including their sister store, inwhich I was ignored. I was very impressed with Robert's costume service. If you ever need to buy furniture please ask for Robert Z. he will be truthful and honest and help you make the best purchase. Thank you!

Good selection. Friendly staff. Things take a bit too long it seems...

In October of 2016 I purchased a couch from this store and ordered a chair that was not in the store but they said it would have to ship from somewhere else. I purchases a 5 year warranty because I have boys and animals. I ve already had to have the couch fixed for a faulty spring not even a couple months from purchasing. (That wasn t even really fixed)
Now the CHAIR WILL NOT RECLINE and I have a HUGE CRACK in the fabric of the COUCH. The crack is not from abuse. The material the couch is made of is brittle and breaking. The Derma blend material hasn t lasted 3 years. I can t get it fixed because the paperwork for the warranty wasn t given to me. I do not recommend anyone to buy from this store. When I purchased this couch they actually went ahead and sold the one I purchased to someone else and made my family wait for the recliner and another couch to be shipped so we sat on the floor for weeks unable to sit on furniture that had already been paid for. I just wish I could post the picture of the arm of the couch to show the quality of their garbage furniture.

*even if they would honor the warranty I wouldn t trust this place to repair the furniture correctly. The fix that was done shortly after purchasing wasn t ever even fixed. It still sinks in way too much in when anyone sits on that spot in the couch. It s rather embarrassing when I have company over and I have this almost nice looking furniture but it s garbage. I do tell them NEVER BUY FROM YUMA FURNITURE!!!!

The sales associate who assisted me kept giving me misleading information, he was very hard to understand. He told the front desk girl to call brandsource and request a credit increase for me without my authorization, I only found out about this request when the girl told me brandsource needed to speak to me to ask me a few questions for the increase, I told her I never requested an increase. That could negatively impact my credit, I dont appreciate being lied to nor do I appreciate having my credit run without my authorization.

If you're looking for great quality & great customer service. This is the place!!!

Amanda was wonderful. Very very helpful and pleasant to work with. Ask for her when you go there.

Was a great experience. Eric, our salesperson was polite, understanding and respectfull. Knew the subject and was very patience with my wife and I.

Walked in unsure of what to expect and walked out extremely satisfied. Staff was helped and attentive especially the store manager Albert who was very knowledgeable. Would definitely recommend this furniture store to others"

The sales person was helpfully and had great people skills!

We were helped right away and found a floor model that we liked. Paid for it. When it was delivered a few days later, we found that the white glove service was beyond reproach. Will definitely shop there again.

The best furniture store I have ever been to. They are there not only for sales, but to be of service after the sale.

Unfortunately the item we are looking for wasn't available

The staff was very friendly and answered all the questions that I had. They were able to tell me what the special pricing was on the Labor Day Sale that I was able to take advantage of for my purchase.

The service that me and my wife received was exceptional. We were greeted as soon as we came in by a very knowledge expert and helped us get a great deal on furniture for our home. We definitely will be doing more business in the near future.

They have a great selection of furniture and was able to find some beautiful furniture at a really good price! Couldn t be happier with their selection, prices and customer service.

They lost a sale because I couldn't understand the sales person and she didn't understand me.

Best prices and service in town!! Visited previously and had limited stock. Stock was replenished, sales staff was patient and kind. Service/delivery staff are top notch as well.

Fantastic experience! Alex is the best and Sally really helped us think about what would be just right. We are new to Yuma and they made us feel like we were old friends. If you are looking for a great experience, go directly to Yuma Furniture!

Erick Jacobo and Sandy Roberts helped us find the perfect couch, coffee table and side tables for our living Room on Oct, 14th 2017. Right away Erick greeted us and showed interest in what we were looking for. As we browsed furniture he explained deals and features which help us narrow down our search. We came upon the sectional we desired but had doubts about the space in our house. Erick provides us with measurement to compare to our homes layout also bringing us the service of Sandy who also helped with getting that "vision". Desiding on that sectional, we started our search for a coffee table and end tabled. Erick and sandy made suggested many ideas to us, one of which was a glass and dark wooded coffee table with four stool seats that stow underneath. Right away we loved it and Erick mapped out how it would be spaced in our living room. There also happened to be matching end tables. They looked great, had a reasonable price and really pulled the room together. We were completely satisfied with the choice we made. Erick described a 5 year warranty which we added to our purchas. And then he helped us get our desired delivery date. Our experience was very pleasant, even fun. Family and friends will be visiting soon and I can't wait for them to see our house where most of the time spent will be in our living room. I will gladly suggest Houston's Yuma Furniture and Erick and Sandy for any of there furniture needs.

Been there few times and no help at all very poor customer service, took off to furniture row and very great customer service and knowledgeable...