arlyn cheryl

Review of Yuma Furniture

How do you best describe our buying experience? Ta...

How do you best describe our buying experience? Take all the games and gimmicks that make buying an unpleasant experience and put them in one basket. We decided to look for a love seat and looked at one here. It was our first stop and we are not impulse buyers and we had not done any background work so we got a card, a price and went to look at other options.
Two days later it was looking like the best option although the price was higher than what we had been quoted by another dealer. When we went back to the store I told them that we liked it, wanted to give then a chance at the sale, but really couldn t pay them a premium when we had a trailer that was already coming this way that we could throw the one from the other store on. For the second time in three years we were told that we don t price match because we don t have to because we don t have much competition. Let me see what we can do. When our sales person came back we were quoted a price almost $400 OVER what we had been quoted two days earlier and with the same sale in effect. Okay we don t play those games, thank you and goodbye.
As we were reaching the door just wait a minute our sales manager wants to talk to you. Then the 26 year old manager is now saying 'what is it that you offered, let s just do it'. While I really wanted to walk, I knew that the lumbar support was important to my wife so I told her it was her decision. She decided that the support was important and went ahead and purchased it. After we got home I looked at the invoice and they had taken one parting shot and had added 99 cents to the price we had agreed on.
Maybe if we had told them that the last furniture purchase that we had made prior to this one was for 96 mattress and box spring sets we would have been treated with more respect but that shouldn t be required. And yes, this review has been forwarded to senior management at our businesses with instructions to immediately fire any staff if they ever treat any of our guests that way.