Yourhosting Review

A problem with https and SSL certificates was expertly and quickly resolved by support employee Garry Viergever. And that on Sunday afternoon! Tribute.

Very fast in terms of service and support! The Whatsapp service is particularly useful.

Great hosting party. Reliable services, employees think along with you.

Very poor customer service. The best part is that they have taken away the ability to call customer service. It is only possible to 'achieve' Yourhosting via digital means. And 'reach' is rather difficult. On their website they claim that they leave a comment on average within 15 minutes, but often this can take up to 15 times as long, that is quite a difference. That customers can call and explain the problem is just a plus, removing it is simply a bad thing. Too bad but unfortunately, I would not recommend Yourhosting to other people so quickly because you do not feel like they are taking you seriously and want to solve it together with the customer.

Do not use this company!! I bought one year of a domain and DNS and two years later they send a collection agency to take money from me for a year that I did not use their servives. I have been in a back and forth with the agency trying to resolve this with no success. The only thing I can do now is try and prevent other people from falling for this.

A pity about such a large company. Probably monopoli position. That you cannot come into contact with problems

Every few months whining with a website that does not work or does not work. Much too expensive for what you can expect.

Send invoices even after termination of the contract. After not paying, I got two collection agencies on my roof. Strongly discouraged for hosting + domain names.

It's too bad they don't have any phone number available anymore. It was so easy to solve problems before.

very bad often malfunction and they are not reachable by phone

I have a problem logging in to my website, thanks to the top service from Yourhosting it was solved in no time!

Requesting a domain name is arranged within 5 minutes .... Canceling the same domain takes a year now and I can't get it done. In the meantime my case is going through a bailiff because Your hosting wants to put me down as a payer .... Is crazy about this company.

It takes a while before the robot is replaced by an employee when chatting. But when that happens, everything will be fine. Then they understand what your problem is. Melanie Olsthoorn, thank you!

After being a customer for 15 years, they decided to switch to another host. In 2004 I had a great feeling at YourHosting. Excellent customer service, problems were addressed immediately and the customer was taken seriously and treated properly. This changed gradually over the years. The prices were higher, customer service decreased and the annoyance with me increased. Technical defects with the mail (and that was not solved by YourHosting). SSL which was free, but for which you suddenly got a bill. Only by standing on your stripes and with proof that the fault was really with them, the bill was withdrawn under the motto "lenient. I had to wait days for a backup of my site (this time I made a mistake and asked to restore my old version). (They close a question after a vague answer without offering a solution. If you open the question again because you want a solution to your problem, you will end up at the bottom of the waiting list, I later heard of a YourHosting employee) Mailed in between, chatting, contact sought via Facebook. I was always told: the colleague is working on it now ... or: he is going to get started with it. So you are kept on the line. After waiting for a few days in vain, the crowd was full and I took another host. The domain name had been moved for less than a minute or the colleague in question responded via e-mail that he 'just' wanted to complete my request from the site backup, but saw that my site had already been moved. So my question was closed. WORTHLESS. And: SHAME YOUR DEEP YOURHOSTING !!! You don't treat people that way, certainly not regular customers. You have to click on a star, but you are no longer worthy of a star.

Too bad you have to pay for everything like a standard DNS management. With most providers, DNS management is simply included in the domain registration.

Clear information with questions and guidance to the answer, thanks!

Very poor service. While they themselves have ensured that hackers could come to them in this way and they do not speak to anyone about the data of all customers and the e-mail of all customers.
They change all passwords for a moment and nobody can get into the email anymore and Yourhosting is no longer accessible via mail, whats app, telephone and also the Live chat has been taken out of the air.
They just leave everyone in the ignorant and promise every hour that it is resolved, but it is not. Bahhhhhhhhhhhhhhhhhhh

Excellent service not only when registering but also when deregistering. Yourhosting is highly recommended.

I was helped super fast, they immediately had an answer to every question. And above all, they think along and work with it in a solution-oriented way !!

Thanks

Excellent service, with help desk question answered and problem solved within a few hours. Very satisfied with Yourhosting.

Unfortunately very bad experiences with Yourhosting for some time and certainly now, with the switch to Pleks, so that my website is no longer online for 2 days and the yourhosting service leaves much to be desired!
Pleks would be better for the customer, but in the meantime the Helpdesk has not been able to get my website online for several hours and I also have to create all new FTP users. The chat service falls into a repeat mode. Too bad, once, in the initial phase, I was perfectly satisfied with YH.
Meanwhile 3 days later, my work email in particular appears to no longer work properly; e-mails that used to arrive just now bounce back. Long live the changes made at YH.

Received perfect support from Thommas. Friendly, patient and extensive knowledge. Because he knows what he is talking about, I was helped efficiently!

Impressed by the very competent and friendly service desk of Yourhosting. In connection with moving websites and developing a new website, we wanted to temporarily refer to our 'old' provider and at the same time be able to work on the renewed site in the WordPress environment of Yourhosting. That initially became a bit too technical for me, but with the help of Yourhosting by phone I was expertly guided through this and I was able to adjust the necessary DNS and PHPMyAdmin settings. Super service! The site is accessible and we can also continue developing!

Super service, really think along with you and are not too bad to help if you have problems! :)

Excellent support from a very approachable and helpful service desk. So I adjusted my opinion. Upwards. Because that is of course also possible.

I had switched to a different company and still received an invoice. This accidentally paid and then called. Madam that is only possible with a contact form. I put everything on the contact form. Afterwards heard nothing of course !!! Just read the review from someone else who has experienced the same. So don't start.

Betere service had ik niet kunnen hopen. They went above and beyond and saved me huge headaches!

Thanks so much!

Fraudsters 1st class! One day this party will become your biggest problem, stop while it is still possible.

As a web designer and manager, I come across so many carelessness in the Yourhosting service every time. Minimal things you expect but don't get. Always an unpleasant surprise. The Spartan user interface. The chat is the worst: you are about an hour away; you rarely get to speak to someone. I know dozens of companies that are better, cheaper, faster and above all: that communicate better. Boo!

'In the past' you could call if you had a problem, now everything is handled with chatbots or general standard answers. It seems as if as much mass as possible should be turned with as little effort as possible.

Even the answers here to the bad Google reviews suggest a blunt one: without content and with a clump in the reeds.

'It's annoying to hear that you are not satisfied, can you send us an email and we can see what we can do for you'

Terrible experience. Never again. Expensive, bad service

Very fast and pleasant support from YourHosting support!

Great service! I had a question and it was posted via Whatsapp. Within fifteen minutes I had an answer and I was immediately helped by Thommas. Topper!

Hey,

after all passwords have been removed by a data breach at yourhosting I wanted to log in to my webmail, I to the login page and ..... lost my password, I do not know if that is my fault or yourehosting, my ww are automatically in my system, I never changed this so I transferred to password management on my PC and the password ..... not valid .... now I want to contact Yourhosting I have called the emergency number (that no had anything to do with the data breach) they could not help me further, I had to do a password reset but you already understand it, my reset link would come in my mail, and that mail is from your hosting where I can no longer get in. now I would like a telephone number from Yourhosting so that they can help me by phone, I miss all my important mail. does anyone have that number for me? nothing on the site and Google doesn't know it either

Grt Rick

Your Hosting has lived up to its good name. As an inexperienced layman in the field of building a website I got a website on the internet using a good book of Visual steps regarding the use of Wordpress and the solid support of the employees of Your Hosting. Timetable only 2.5 days. Including technical installation. YH my compliments !! Result of the first trial version: omziennaar.nl. There is still much to be done, but there is a great start.

Great customer service. Helped by Stephanie van Polanen from Yourhosting. She and her team helped us within a few hours to solve all of our problems. This is how customer service should work!

Very nice and clear website. In addition, always available for help and this is given to you clearly and in a friendly way! I host all my websites at Yourhosting.

I.v.m. I had contact with Marcel by phone with login problems and incorrect invoice. What a hunk. He really helped me with the necessary patience. Solved my problem in a very pleasant and above all very customer-friendly way. In addition, he has curtailed the costs of a reminder (of an invoice that I could not see digitally - online) as a courtesy. Thank you Marcel! You are awesome!
I have noted your name and would like to come back to you in case of a future problem. Nice weekend! Vivian Mengelers, V2B Advice and Consultancy, Landgraaf

I have good experiences with Yourhosting. answers my questions quickly and they also helped me quickly and well when I wanted to add SSL to my website.

Horrible company and horrible customer service.

Chat function doesnt work 99% of the time and crashes.
Support has little to no dedication or effort, they prefer to not do any work and just let you resolve your own stuff.

6 out of 10 times of questions/help needed they just tell you "NO, we cant help, we cant do that". After asking 4 more times suddenly they can do it or they CAN do it IF you pay up more money.

Price - quality is horrible, first impression might be "oh nice, oh nice prices etc" but there's always a catch with this company.

"OH! want you max execution time increased? not possible unless you pay up please."

To be fair, i havent encountered a "dutch" hosting company that does any better, they are all horrible on the exact same points.
With emphasis on horrible customer service/mentality.

Perfectly assisted with difficult support questions, everything was resolved by Yourhosting without hassle.

No e-mail for days, telephone unreachable, chat is always stuck, no responses to e-mail or whatsapp ... become worthless company since they are so big .. no money grabbing service

SMTP email server is continuously down, so emails are not sent. Yourhosting itself admits that the email server that all our websites run on is no longer working properly. This is resolved when the servers are migrated to Plek they say. This has been planned since 2018! They honestly admit that there is no other solution .....

Expert and quick handling of problems with the mail server.

Really good help and availible in the weekend. Very Professional.

Excellent customer service! Extremely friendly and solution-oriented. Jolle thank you very much for the pleasant support

I canceled my domain with Yourhosting with a month and still have to pay for 1 year. After contacting my legal assistance it appears that as a consumer I am entitled to one month's notice. Yourhosting did not want to change my invoice. This is making money over the back of your customers, you keep to the laws and rules. Yourhosting cannot be trusted and does not mean anything to the customer.

Nice place to maintain your website, so that everyone can create a website, good service and support. Happy with!

Not happy AT ALL with customer service and way they handled my contract. I payed for one year and had to pay an additional year because I did not respond in time . Made contact with the company to find a solution and was flat-out ignored.
Contact is online with this company btw. They probably get so much complaints that they cancelled their customer services by phone..
Good luck if you subscribed!

Truly incredible, a customer for years, have been bringing customers to you for years. Always top service, Price no idea because if service is good you are willing to pay for it. But once inaccessible by phone, live chat out, whatsapp that does not do this is really worthless. There is no response on email. As a precaution, everything is moving quickly.

Today I asked a question to the chat robot for the first time. And VOILA :) in two clear steps I immediately get the right answer. CHAPEAU !!

I was unable to install wordpress on my website. Stephanie helped me nicely and it became clear to me how and what.

Expert and pleasant guidance in solving a problem with Webmail!

Chat robot doesn't get it. Cannot get (telephone) contact with this company.
This company continues to collect without the possibility to cancel.
If he responds, it goes through an inaccessible website address.
Meanwhile tried everything. E-mail, telephone, etc. The owner of this company is Mark Assenberg. This Mark is a scammer! His home-made reviews are good, but the Google reviews tell the truth. I have already reported internet fraud. TV program Radar switched on. Dear Mark, I will be coming over for coffee with a few friends to talk a few things. Of course I want my money back. Logical right? See you soon!!!

Can't get in touch. A 'robot' will speak to you who does not understand your question. Telephone contact is not possible and chatting is slow, even there I get answers as if I were dealing with a robot. My domain name has been 'quarantined' after a late payment and I can buy it back for 60 euros.
My name, which I have had for my company for 20 years ... And the 'threat' that I better do that, otherwise someone else will buy my name. So I don't fall for that.
I have finished your hosting

Good experience through the chat. Very patient and clear explanation by Dmitri.

Being unable to log into the webmail yesterday ... there appears to have been a hack that caused Yourhosting to reset all passwords for all customers. A big mess, because you can only re-create your password via the hosting manager environment ... well, then you still need to know the login details ... it appears that I and many with me do not know that. What happened to your fantastic fast telephone help desk ??? Cut back for sure? Well wrong frugality appears from other angry reviews. I still don't have an email back.

Helped by Thomas, thank you.
Yar was a joke, but Thomas has expertly and helpfully solved the problem.

Just super nice helped by Carina. I had prepared for a long wait for the chat, but within no time I had a very clear answer to my question. I can continue :)

i don't know what to do i don't know yourhosting very well but i constantly get bills from yourhosting that i have to pay from microsoft office i once bought in the store that send bills to me that shouldn't be at all because they said that I no longer have to pay in the month because I bought it what should I do?

I sent an email to yourhosting that I had to stop something, I did but the bills keep coming this is impossible that this will last can someone tell me what I can do
best regards m ds

Great customer service! Clear contact information. I was kindly answered and the problem was resolved within a day. Top!

2019: Our response is now 2 stars - Now much less enthusiastic about Yourhosting. Long waiting times, by telephone simply no longer possible. Not even telephone contact today and no chat option. Reason to switch? Of course we will first discuss this neatly with Yourhosting. At least, if we can reach them ...
2017: Our response was 5 star -Today with unexpected problem with the website (backups) super fast helped by Yourhosting. So no more panic, but just call the host. Thanks for the excellent support. This was

What a drama. Telephone contact is no longer primary and therefore you can no longer call. I only have a question about a business invoice and I can't get in touch. Come on people we live in 2019! A chatbot does not work (yet) and the live chat is off the air. I just have a question !!!!

Fast and very adequate help with resolving an email setting. top!
Albert

My problem has been carefully listened to and immediate and adequate action has been taken.

Top support both via chat and via mail. Organization that wants to think along with you and immediately responds to questions. Financially no space please contact us and they are willing to help you on all sides!

Great company, you are always helped quickly and can get back to work!

RETURNS !!!!! DO NOT CHOOSE THEIR! 100% guarantee that you will regret!
They make agreements that they do not adhere to. Everything costs extra money. Cancellations are not made so you have to pay. Your website will be placed offline while you have paid. Unreachable by phone. Is sent from cash to wall, send e-mail, it all takes a long time. Everything to make you pay extra.

One cannot do so much on them site eg one cannot add videos etc
Scam they say a price then they use something else
They renew the subscription without the customer's permission and immediately an invoice
Our text above passed on 7 companies complaints with us
Dayworkholland.com

Took a while but the problem is solved by yourhosting

Stephanie was friendly and quick and my question was answered quickly and problem solved. Thanks Stephanie and thanks YourHosting!

Very unsatisfied with this company.
They charge extra for cancelling services.
Charge extra for reinstating your website after you've paid the bill.
Scammers.

"Help, now what ?!" was what I thought when my site was down. I had no idea how to solve it, luckily helpdesk employee Marcel van Veen knew. In no time he had my site up and running again. Then Marcel showed me step by step how I could solve it myself, in case it happened again.
I have been a customer of Your Hosting for eight years now, and when necessary it was always pleasantly helped out. Good accessibility, good service - look I love that :)

When setting up my new website I ran into various problems. Time became a problem: I had to be online i.v.m. starting my business. Yourhosting became my lifesaver: I was helped very quickly and well by Yourhosting! Thank you: Stephanie, Marcel and Bart!

The nicest / helpful employee (Stephanie van Polanen) has helped me in a pleasant and patient way !!

good and quickly helped when I made a mistake with my website.
now up and running again.

I have had a website at YourHosting since 2010. I can hardly share my experiences here, because I have very few. But almost 10 years without significant problems is nevertheless significant! Excellent help a few times, one hacked site once and one backup restore. Without any problems! I read a lot of negative, but as so often with reviews you only hear the few who are not satisfied (and that often exaggerate) You never hear the huge multitude of satisfied customers, because they have nothing to complain about. But otherwise: if customers experience a declining service level, YourHosting must thoroughly evaluate that! (and perhaps reconsider change).

The employees are customer-friendly, just speak people-people language and not a difficult IT language. They take extensive time and solve the problem in an adequate and professional manner. I say: Your hosting for all your IT applications. Keep it up!

Fast service, nice and knowledgeable people on the phone. Just no hassle!

Quick response to questions, even in the evening. And great help. Top!

One of the few hosting companies where you can call with a question and they help you well. Here they get it.

Very satisfied with the service at Yourhosting. Nice thinking people, always friendly and they quickly take action if necessary.

By solving a "beauty problem" I pulled the site down.
With the help of the helpdesk of Yourhosting we have succeeded in gaining access again and the cosmetic procedure is also successful :-)
Still good for the weekend :-)