Yourhosting Review

Customer service is hard to reach, slow and don't want to help you over the phone (which is much faster).

Perfect hosting provider! Very affordable, clear site and great customer service. Fast, customer-friendly, focused on solutions, helpful, informative.

Very satisfied for years. Great hosting company and always helpful and looking for solutions. Respond quickly.

At Yourhosting you will always find a listening ear at the help desk! They think along with you and together we find a good solution. In addition, the website environment of my website and now also the web store package is particularly user-friendly and reliable. Highly recommended!

Our website had completely disappeared from the web. No idea how that could have happened. After e-mailing back and forth, the weather is quickly resolved. This also includes advice on how to make a backup and update to prevent hacking. All that under service. Fine!!!

I was helped by customer service in no time when I didn't get my mail installed!

Today very well helped by Richard from yourhosting. Clear explanation, patient, precise. No question was too crazy. It really helped me to make a choice. Thank you!

If you are looking for an unreliable party for your (business) website, Yourhosting is the right place for you. A few experiences at a glance:

* Website will be taken offline without prior notice. Happened up to three times. First period (February) 1 week offline, shortly after 4 days offline and last period (end of July) a number of days and then the website moved to a good hosting. The website runs fine there.
* Yourhosting sends standard mail that website contains suspicious files and then offers a service to clean up and re-secure the website at a rate of 150 euros ex VAT (new Yourhosting earnings model?)
* Mail is only answered after three days or not at all. Communication via WhatsApp is fast, only they cannot help you further. They refer to the e-mail, which is then not answered or is only answered very late.
* After a week, the service department - from the moment the website went offline, I already ordered Yourhosting to (paid) clean up and secure the website - put the website back online again.
* After a week the website is taken offline again and I receive a standard email again that the website contains suspicious files. Responded via WhatsApp - after all, via email does not work - and eventually the service department will check again. Subsequently, so many files are removed that the website is unusable. The website will be put back online. Ultimately, the administrator had to spend many hours on it to get the website working properly again. A considerable expense.
* In the same period February 19) I receive an email - "an unauthorized person may have gained access to unencrypted login details of email users through a hack": a data leak at Yourhosting. Is it not logical then that I doubt the security at Yourhosting itself?
* On July 27 (during my vacation) I receive an email that my package will be moved to a new hosting manager (Plesk). Two days later on July 29, this is realized and I receive an email with "good news" that my package has been moved. After previous less positive experiences with Yourhosting, we checked whether the website was still online and that was not the case. Contacted Yourhosting customer service and reported the problem. Initially, the customer service could not solve it and it was forwarded to the 'technical colleagues'. I would be further informed by email. Next day I receive the standard email again that the website contains 'suspicious files' and has therefore been taken offline. Yes, sure ... Of course Yourhosting offers a paid service to solve the problem. Then contacted customer service again via WhatsApp that this cannot be correct and that the problem has to do with the migration of the package. They could not help me further, I had better send an email. I did and I haven't heard anything until today (August 8).

The website has since moved and I am going to cancel everything at Yourhosting. I hope this will work better than the previous service and services at Yourhosting. You will understand that I do not exactly recommend Yourhosting. The website is now running fine with another party.

Super dissatisfied. What a bad unprofessional company. I have emailed, sent messages, hung for hours in the queue, but do not get them. It is also an invoice and a whole row of payment reminders behind it, while the subscription has already been canceled. Very unfortunate, looks very neat, but in that area they really miss the mark.

Unfortunately, I have to agree with the review by Danielle van der Berg below. Accessibility has deteriorated drastically over the years and as soon as major technical adjustments are made, problems are assured. Now again the migration to a new hosting service and yes ... you can set the clock. Maybe after 20 years to look around for another provider.

Fast and clear service with the right help and the right answers.

Brilliant, a true Koning in helpfulness was Bart Koning who helped me through my puzzle with setting up the entire funfair around the webmail and websites!

Today I had some issues with two websites and was not sure what to do. First I got help from Gertjan, later in the day Amando helped me. I loved the service I received - step by step I was guided through the process and no matter how long it took, I felt like all the time was being taken for me. Great, Yourhosting! Keep up the good work!

A deeply disappointing service. Domain name service with linking that has not been working for over 1 year, then you cancel and they indicate that you are late and if you want to cough up 35 euros (extra increase?). To which you indicate, I am quite willing to pay the 20 euros, but then I want the service to work this year. You will then receive an answer that the service has been canceled as of 31-1-2018. Strange that you will then be required to pay an extra year for an inactive / non-working service. I would not partner with this company again! I am now again waiting for a response from disappointing customer service.

Very fast customer service, especially via What's App! Extremely friendly, solution-oriented and not to worry about doing things yourself instead of explaining to the customer what he should do.

After hack password on yourhosting.nl passwords of the email addresses changed. All parameters are correct, yet new account settings are not accepted in Outlook2016. Making contact with Yourhosting makes no sense, cannot be reached by telephone and only 'bulk' answers are sent per app. Very poor (don't read) service! I cannot say anything about customer friendliness, you will not be treated as a customer. Good that such a company can continue to exist? I would drastically change the service process, so that you communicate with customers (is usually two-sided).

For years we have been using Yourhosting hosting for email and website with great pleasure. Questions are answered accurately and immediately. That is very pleasant for a digital literate like myself.

No unkind product range, but worthless communication. Logging in to the service page is hopelessly complicated. There is no communication in the event of malfunctions. It says on the site that the company is always available, but picking up the phone is not among them. Not recommended.

After initially being skeptical about this chat mode, I am now completely over. It works great and I received excellent help !!

Price doubling :-( I'm gone. And it looks like the postive reviews are fake. I had a problem and was helped by whatsapp within an hour via whatsapp. Bah, to make me sick.

Because of the service I do not switch to another hosting, I always help quickly and professionally. Recommended!

We are extremely happy with the customer support of Yourhosting. It's such a relief to have the support of Yourhosting as compared to our last provider of Microsoft Office 365. The customer support of Yourhosting responds to all our questions very fast. Our contact person, Tom, is very knowledgeable and patient. He helped us numerous times. Thank you, Tom and your team, for great help and support!

Last week we switched to Yourhosting with our domain names and email server. Things like this are always difficult because it just takes a lot of time and patience. I am helped by excellent customer service. I quickly found someone who now always handles my case. I only have to call and I can be referred to the person who knows everything about our system. Super nice!

Very good help desk! As a starter and as a layman, arranging a lot of questions with new domain names, which package do I need and the correct setting of all settings in combination with Office 365.

Top helped by the help desk. Fast and think along well! And email problem solved immediately !!!

Completely helped with putting our new website online! Friendly and helpful

Called Saturday with problems with installation Office 365. Extremely friendly and expertly helped by Johannes Bos. More people can take an example.

Good and expertly helped by T. Verweij. Thanks for the good service!

Extremely long wait before you get someone on the line, sigh!

As a webmaster I see many hosting parties inside. Yourhosting is old fashioned and their service is meh. Standard emails with lengthy instructions that don't help you. Neostrada.nl people remember that name!

Just very professional and expertly helped by customer service, I got a solution in no time. My gratitude is great

The help desk works super well via the Whatsapp. Nice guest who Thommas and comes with solutions that are useful to you. And you are never on hold for long. TOP!

I have become quite disappointed by their customer support since reaching them by telephone is quite impossible nowadays. This is specifically troublesome and actually quite annoying to a 'digilliterate' like myself.
I clearly miss Yourhosting's assistance in their early days, when one could call their help desk and get great support provided by a pleasant, personable and knowledgeable staff.

As a web designer, I came into contact with this company several times over the years through my customers, and in fact always drama.

The first time it took longer than a minute to load the website in some period. Other days it went fine. After having contacted several times always the answer "then you have to optimize the website". Weeks later it appeared that the shared hosting was overloaded, all problems disappeared after transferring our website to a new server.

If something from the web host does not work properly, you can immediately withdraw your wallet for paid web design support. The problem, according to Yourhosting, always lies with the website, even if it runs flawlessly on another host.

Questions are answered 9 / 10x with a standard / canned reply, where hardly any attention is paid to what you actually ask.

Skip this business and host your website at a party with some sense of customer support.

Very nice help today from Bram te Pas from YourHosting :) he immediately fitted during the conversation. on my website and gave tips for optimizing: TOP!

Could not be better. professional, fast and everything is arranged what I wanted. Compliment to T (h) omas.
Alexander

Disappointingly poor service provider. If you have questions it is almost impossible to get adequate support. Not available by phone. Only via chat or email. And then also very slow. Do not seem to realize who the customer is and who the supplier. Don't work with them. There are countless other providers. It can hardly be worse than yourhosting.nl.

Very bad service, really top in the past. Can't call them anymore, reject everything. Worthless. If you have the choice, definitely no longer do business with yourhosting! Have been trying to call them for a year and 0 response

Really a shame! I have been a customer with several products for years. It is really a drama regarding customer service I have recently noticed again. First I had to go through all kinds of standard manuals through a chat box that are not up-to-date and correct at all. Then another 40 minutes on the phone waiting to get someone on the line. I did not succeed and just hung up. It is scandalous that you still can not speak to an employee after 40 minutes on the line. You can not call me a professional organization with such a customer service!

email problem, lost password, via email from them I could solve that. But I cannot receive an email; That is precisely the problem. Now they are busy because the organization is poor. Butterfly effect; letdown

The last two months I am very dissatisfied with this company. I have been a satisfied customer for more than 15 years and manage dozens of domain names. But since a suspected restructuring, the support service can no longer be reached by telephone and the support service has been painfully slow. Replies to their emails do not arrive and even if you want to use the paying webmaster service for emergencies, it takes more than two weeks before you get an answer, after sending emails and chats multiple times. I also requested several times to be called back, but that never happens. Various innovations have been implemented, of which I only have disadvantages. As a loyal customer, I feel literally left out and will soon switch to another host, which does offer a good and fast support service. They have probably become too large too quickly. I have lost them as a customer and I advise against anyone to entrust your websites to this, because then you can solve all the problems yourself.

I would like to thank yourhosting and especially Mrs. Polanen. I had a very big problem and was desperate. Mrs. Polanen quietly explained and helped me with my problem, and took all the time for me. Hereby say Yourhosting careful with mrs. Polanen said is worth gold and is a real TOPPER.

Have a second failure. They are unreachable. Step-by-step plan executed still no mail. I cannot send my invoices. Hiring a mail server from another company? How is the subsequent damage processed?

Nice clear description and problem solved immediately.

Very excellent help. Service-oriented, friendly and knowledgeable. Always recommend and thanks especially to Stephanie!

I am very pleased with your hosting.
They give good advice and good service.
They are also always friendly on the phone and will talk to you nicely.
With them it is not the case that you are a customer and it stops there.
No at your hosting they go further than others.

Ultimately helped well with e-mail server settings. A point of attention is that other server settings were not correctly stated in my account.

Your hosting offers a good, fast and reliable service, the support team is also easily accessible and helpful. Sometimes something had to be set up to have everything perfect, but you can also approach them for these things during the weekend!

Dear people, the domain name is with you and my website is linked through, and I never have any problems.
I will be informed on time if there are updates, super and also good tips.
My son manages the site, which works at Transip, so all in all super.
m fr Gr joop

For several years I use the services of Your Hosting and this to my complete satisfaction, I also use Premium Support, here I always get employees on the line who help me to my full satisfaction, again now Melanie also thanks your support from this morning was great again like your other colleagues. just under 5 stars but still very satisfied.

Scandalous! I have been waiting for server credentials for a month. a different excuse every time! Do not use company hosting !!

Helpful customer service, spoke with Stephanie. Helped me quickly and well with my problem!

GADVERDAMME! These are dirty bastards. Staying far away, misery is all you can expect

I have been expertly and quickly and pleasantly helped with installing SSL

Handy chat bot that helps you find what you're looking for at Yourhosting!

Always well and quickly helped with problems with my website and associated e-mail. Thank you.

Very annoying that there is a data leak but that you as a customer leave us in the cold is outrageous. No response on your part at all if you ask for help, calls cannot be made to you, mail and wattsapp have no answer and of course the robot doesn't understand anything if you ask me how my mail will work again with Office 365.
How are you going to fix this?

Hello, Dennis from Yourhosting helped me quickly and skillfully to reset my email, great!

Part 5
They have responded to the review, just send an email, let's have a look at it ....... How many do you have to send? Is now 9 and 2 weeks away ......
Part 4
no longer available by phone and live chat does not work either

Part 3
Update, again received a reply to a topic, they are working on it and must be patient ......... After all, only 11 days later

Part 2,
Update,
for more than a week now a website that is not online, customer service that is almost inaccessible, everything is promised but everything without result. Conclusion: Hundreds of euros paid and as a result a website that is functionless because it is not available online and a company that scores heavily below par

Part 1
Calling, apping, what's app, emailing for days to get a problem solved with a website. Very poor reachability of customer service, no feedback at all and then after many days of calling, sending messages, whats app, facebook, messenger etc you will be told that a "bug" must be corrected to get a website online. Now almost a week later and still no solution, but one of the more expensive packages taken ............ Every new contact that has to be re-explained the whole thing. Only things that could be improved ...............

always nicely helped by the employees. Product knowledge is very good

Really very bad support, bad communication, no help, email is constantly out, cloud storage is quickly full, uploading files from one day to another is no longer possible, really very bad. No response and a robot chat as support. Do not start !!!!

It is not possible to set up mail accounts via the website. I think the instructions are incorrect. I then tried it through remote help through the help desk. That went really easy and very fast. So my advice is not to muddle yourself.

Just helped super fast by Yourhosting customer service. Thommas thought along and helped me very much. ZevenAARDIG is happy with Yourhosting!

As a digibet I was helpful and helped with understanding and patience and the problem was solved.

This is joke this is not company!!
If you need something they just make a joke all time
F**K this company

Johannes was very helpful. He understood the issue well and supported in a professional and friendly manner. I thank him for his support.

I had created a nice site with start hosting and then they switched to Yourhosting. Everything again unusable. Website canceled. Very difficult to say. Must necessarily via the website. Somewhere I read a month in advance. So then you are stuck for another year? A call or email should be enough. But they are not reachable to cancel. I get a reminder on an old email address that I still have to pay. It used to be around 25 euros and has now become around 65 euros. Too crazy for words. The collection agency also gives no response. I'll just pay it because I don't want any problems. But no don't go with these people.

What a huge bad service. A technical service takes no responsibility and they also do not solve problems caused by internal problems. The customer leaves them in the cold and is not helped.

Perfection support that helps solve many problems, even though they were not required to do so. The most important thing is that the help desk thinks along with you. I also regret that there is no longer telephone support: that worked immediately and excellent. With the mail or online goes well only with some delay. Nevertheless, a provider that I recommend.

In short, Yourhosting is the worst hosting party I've ever experienced. Once purchased a package from old Starthosting part that did provide a good service. However, since Yourhosting has taken over, prices have increased, so if you don't suddenly purchase a much more expensive package, the service has been completely cut out. You only receive robot answers via chat and the responses via e-mail take an extremely long time and do not save anything substantively. On all my requests to get my website and email back to normal as normal, I have only received process answers that I could do nothing with. In summary, Yourhosting is for me, and I hear many more similar sounds, a very unreliable party, without service and who are only looking for more sales, over my back ...

Super good service from Yourhosting. Recently I had the problem that emails sent by me sometimes did not arrive. Resolved over the phone in an instant. Really amazing.

Great service Stephanie. Friendly, accurate and quickly helped.

Good service, always available and no long waiting times "top"

I was here until the end of last year. Was reasonably satisfied, but when my website was hacked (because the server was not maintained?) I lost everything.
All my emails and my complete website. No backup available. Absolutely not acceptable. Then I left. They don't do customer loyalty here.

a nice conversation and the right solution, thank you Stephanie!

By default you do not get DNS with a domain name (0.50 per month extra) and from the 2nd year the domain is even more expensive than with other (better) providers. Tip: take a look at Transip!

Bart has helped me very quickly and very professionally! I am super happy, but I could never have done this. What a service from Your Hosting !!

Is always correctly and properly helped when there are problems, so a help desk that deserves its name!

Personally I am not quick to give an organization a low review, but I do it anyway. Your Hosting does not have its own administration in order and sends invoices to the wrong address (e-mail as postal address). Then sends the reminders via Intrum and he cheerfully calls that there is a backlog. As an organization I would still scratch my head if you treat your customers like that. If you do not get a response (very logical in this case) call the customer ff briefly and you will see that a customer appreciates and transfers immediately, then without checking the email and address, drop it down with a direct debit. Too bad too bad, I'm unsubscribing and I prefer not to do business with you anymore. I would definitely recommend Antagonist.

A week after Yourhosting has reset the passwords for all emails, you still cannot log in to change the passwords. None of the combinations username / password / email addresses works to log in and the instructions do not help either.

They are also totally inaccessible by telephone.