York County Assistance Office, PA DPW Review

Cant get through to anyone!!!! It says it cant perform this function right now and hangs up on you.

Phone number is a bot that GOES NOWHERE! YOU can't talk to a human

Helpful to people but inefficient government at it's worst. Super long waits and seemingly unsanitary waiting areas. Not a fun place to be but great for people in need of services. The staff is mostly very nice but never enough of them working.

You need to get there bright and early in the morning if you can fill out your application before hand you can be seen and out by noon some friendliness there but not a lot please remember you're dealing with the type of public that they have but it still gives them no reason to be nasty to people coming in they are in need of help

It was a pleasent quick visit. The people working there were pretty nice also.

When having to visit the last 2 times I had friendly staff that were on the job.

Well satisfied with menu and service on patio dining. Will return

I needed help getting an EBT issue straightened out. Suffice it to say I was not presenting them with a routine request. They get 5 stars because one worker went above and beyond what I expected. She could have taken a fall back position and insisted I was at the mercy of the 'system' and would just have to wait. Instead she made a case to her superior and championed me to the front.
Her name was Raquel. She is a shining example of excellent customer service. York County should be happy they have such a valuable employee.

I don't know why people get so frustrated here. If you're honest and nice to the staff, so are they. Very helpful and informative!

In all fairness, these people have to deal with many people with bad attitudes every day and in most cases the people they have to serve are getting more for doing nothing then they are getting paid to work there every day. So if you have to spend a couple of hours to get better benefits for doing nothing than the workers may be getting for serving you, be grateful and patient. I think they do a fantastic job considering the circumstances!

They left a few thing out to use and have a drop box.

being on the bottom rung of a social ladder isn't any fun. in fact it's really hard work to accomplish anything and i had a taste of itwhen welfare took me for me and helped the best way they can to put me on my feet again. It's not easy, but help as yorkers know comes in small quantities. thanks for thelift ss. it was worth it.

Service is good but prepare to wait 1 - 2 hours to speak with someone and get your situation handled the same day!

Much better than it once was... more put together, nicer

The wait is long, not clean at all ( chairs floors etc). It smells bad and most of the employees has a nasty attitude for some reason.

I cant get a callback. My food card was supposed to be on a week ago and I have a newborn. No one is telling me anything.

Frendly, they go out their way to help you, nice ppl.

The ladies at the reception desk were friendly, professional, and very helpful. I asked a lot of questions and they answered them all. Thank you for helping me deal with a difficult situation gracefully.

Ignorant and rude employees because they are frustrated with the consumers. They also take forever.

I have had good experiences there. They seem to have upped their game

No one could help me. Automated attendant. If you have a caseworker all you can do is leave a message and I never get called back.

Called them couple minutes ago and the women who was helping me was so rude. Please learn to speak politely:(

Some workers were a little unfriendly it smoth and nice service

Waited an hour for them to tell us the system was down and to come back Monday.

Hard to get a hold of. Can rarely get somebody on the phone! Need to hire more people competent for the job

I had researched mobility programs that foster sustainability and met with a program coordinator to discuss the pheasability and implementation of them. My research directed me there. Albeit, the knowledge base not honed in to the topic i had prepared to discuss but were ameanable to research. There was a program specialiast well versed in federal funding made readily available for our meeting.

Friendly knowledgeable staff that doesn't mind going out of their way to make sure you get what you need.

They're IMPOSSIBLE to get a hold of. I've been trying for days. This is insane!

Please send out renewal paperwork on time, and return phone calls.

They refuse to take phone calls after 45 mins before they close. Hope noone lands a job and needs to cancel benefits. God forbid you call during open office hours. "Your party is unavailable. Try your call again later"

If charges for fraud are filed due to your lack of ability to answer your phones. I will be using both this and the email i sent as prof it is YOUR negligence and not mine. Maybe give someone in the waiting room your job. Im sure they would be willing to WORK for a paycheck. Your employees clearly do not.

No parking except on street! Do not park across the street in the shopping center..your car will get booted... Everytime I am there...always someone having this problem..even if they didn't go to the assistance office...a detective car drives around watching people..be careful!

Great place to get help when you're in need! Go early if you go late plan on being there a few hours or make a day of it.

They want get back to you with about medical insurance. Change in the case. Called twice no response. Called the superior and nothing.

It is very helpful and have become a lot quicker with services

I would love to say they helped but honestly could not get anyone on the phone been trying for three days to try and ask a question

Good service and have very willing ppl to help anyone in need

Service is pretty fast, not a long wait time. Staff is somewhat professional. Only issue is the system is not efficient. They'll call you and tell you to come in & you don't need to bring anything, and when you do, they'll tell you " you're missing paperwork and beef to come back"
I'm not sure if some of the staff isn't experienced, but the system they use is outdated and inefficient.

Great experience. Excellent service and very helpful

Always helpful usually pretty fast all things considered

Always packed, parking is hard to come by & the people working there act as if they're too busy to deal with questions or concerns.

Positive experience..I only waited 4 minutes. My case worker was pleasant and supportive. She helped me with every benefit I was eligible for and I received my benefits that same day. I have never needed the help before and I was and am grateful for such agencies and the people behind them.

Called, waited on the phone for 30 minutes. I was hung up on. I was told that they were busy. So I want to the office there wasn't anyone people, accept the employees in the county assistance office. So I called while in the office and waited another 30 minutes only to be hung up on again.

NEVER SEND OUT PAPERWORK ON TIME NOR RETURN ANY PHONE CALLS!! WHEN SENDING BACK PAPERWORK ON TIME STILL DON'T GET ANY BENEFITS ON TIME!!

Been trying to get my food stamp for a month told me error on system kick me off my case
Been calling 3 times a week telling me same story now for a month

Great place will help you get food stamps no questions asked not a hassle and all

For a State (Federal) organization, they suck business and Human Service wise. They (unlike any of the states' federal agencies I have dealt with) don't include bills/ necessities that a person/family has to pay as ADULTS when needing ASSISTANCE FIR EMERGENCIES/ LIVING!! THEY LIKE THE NORTH AMERICAN GOVERNMENT WANT TO TO STRUGGLE AND *SURVIVE* SOLELY ON THEM, NOT LIVE!!!

Literally told something different every time I call. I m on medication and my account has been off for months through their negligence and misinformation. Why is healthcare not just free? Put my taxes into something useful for once.

Always slow here, be prepared to wait at least an hour to talk to someone

They loose too many important paperwork. I had went in February because of being promoted at work and getting a slight pay increase. I took paystubs and at the time I didn't know who my caseworker was and the lady at the front desk said to write my name and last 4 of my social on everything including the envelope and put it into the drop box. I did exactly that. I never received a letter or call about being cut off so I assumed everything was ok. I get a letter in June requesting more paystubs and I did that. Now I got a letter stating that I owe money for fraud. I went in there to appeal it because I did report my income change and they said they have no record of receiving the paperwork in February. It's not my fault it got misplaced. I don't feel I should have to pay. Now they scan paperwork through which is a good idea but there must have been too many paperwork lost for them to start this.

Never had a good experience here, but given the nature of the location...rude people, dirty people, really lousy parking, rude security ect. There is no dignity here, and they make sure you know it.

Was seen same day i applied. All questions were answered and getting benefits was quick and easy.

The service you get is Fair to Good and Back.
They NEVER tell you EXACTLY, WHO your caseworker IS. You have to find out on your own after asking a bunch of people.
When you fax your paperwork it takes almost as long as if you had mailed it and they even wait a few days before actually LOOKING at it. So if you fax your stuff two days before due date for whatever reason? They most likely will not bother to get to it for a couple days. If THEY wait and its PAST your due date, they STILL say YOU are late and your app is denied. So you have to make sure you know ALL the tricks.

The lady at the front desk was highly rude and very racist. She was trying to get me to take the application home to fill out and bring back the next day where as I needed to be seen THAT DAY! She then spoke (in Spanish) to another couple suggesting they stay and be seen! If it wasn't for the gentleman who worked with me and awarded my foodstamps immediately, I would have given you one star! Lol!