Wright Express Australia Pty Ltd Reviews

Most passive aggressive and unhelpful "customer service" you're likely to come across.
Account was put on immediate stop and told that if account wasnt paid within 48 hours it would be closed. Contacted Westpac who said there was no issue with funds, and that error didnt lay with them. Contacted CS manager via the email found on Google reviews,, who called back promptly. Once I explained to her the issue, she then focussed her effort on getting off the call as fast as possible, referring me to the Credit Controller. Credit Controller confirmed that even though our bill was late by a few days, and despite me telling her that the bank had confirmed no issue at their end, our account was on immediate stop and could be closed within 48 hours. I note that several reviews here related the same issue with direct debits, but despite this, Wex seem more than happy to threaten clients with account closure in the very first contact in relation to a late payment, even in cases where the clients direct debit may not have failed due to any error they made. After talking to Wex, Im sure they are happy to lose me as a client after 5 years, of that I have no doubt.

Been a customer for the past 7 years and always paid on time. Driver unable to use card in the middle of the night. Driver next morning no worries. How does that work. Approaching credit limit?? No regular email. Paid extra money to account taken 3 days to be processed. Applied for a $500 increase to get through until payment went through, had to just about give blood. Seriously will be glad to be leaving to a better provider. Just a joke no one was helpful. They didn't give a toss.

after speaking with wex team seem to of resolved all issues

Absolutely disgraceful service. One lost application, they have no idea what happened to it, (sent via email so proof of date sent) apparently another got ordered urgently, but still no sign of it 2 weeks later. One of 2 conclusions for this company: incompetence or serious business process issues. Either way, I would not recommend ordering your fuel card from this company. Rick Rose, MD of WEX, I wonder if you read these comments and realize there are serious issues with completing simple applications for fuel cards.

Wow 2 stars, looks like PumaCard AKA (Wex Inc.) Is really annoying a lot of people. Heartening to know I'm not the only one. Disappointing that I could not get a fuel card as a sole trader because I don't do "Commercial Trade" whatever that means? I have a good credit rating and only want one card to make tax time easier, but apparently you have to be a multi million dollar business to even be looked at. If you're a small business and see their little stand at a puma station advertising a fuel card, they'll just waste your time.

Worst Company ever. Their customer support don't have any manners how to talk.

this tried to 50 dollars out of my credit card never heard of them dodgey

Didnt respond to emailed application, had to send it by post. After wasting my time going back and forth through emails to get the details right my application was declined.

Brand new company with clean credit history so i have no idea why they declined. They also refused to tell me over the phone.

Dont usually write a review but this had to be done.

1 star is a generous rating

The online payment system is 0/10.. the systems and structure around their processes are outdated and their staff have no real care for your enquiry and you get the ring around every single time. Wouldn't recommend!

tried to resolve a account issue (i was getting billed for somethings that was not agreed upon with the initial sales REP) as the issue needed to be resolved by a team leader and i was told to write an email. i emailed the email on my statement. and it bounced back.. called back to find correct email.... and still waiting for a response. from dec17. Wasting hours, writing emails and talking with people who cannot help because the team leader is never available when i want to sort an issue.