Kustom Kit Gym Equipment

Review of World Options Limited

100% agree with Alax Dawson

100% agree with Alax Dawson

3 invoices came in at 200% more than was quoted on the site as it was oversized, stating numerous additional charges and fee's.

We were told we needed to provide proof that the parcels were not oversize or the charges remain. The parcels had already been delivered, short of having a time machine I'm not sure how I can provide proof that a parcel isn't oversize when it has already been delivered?

Account is now on stop despite being paid what is owed and what was quoted. I would avoid this company and use other reliable providers. I'm glad we didn't fully switch over to this company for our parcel fulfilment.

Update in response to your comment below

You receive audits from UPS and demand payments for 'oversize' parcels yet are unable to provide proof that this parcel was oversize when I requested it.

For anyone reading this review it was a wooden panel cut to size and wrapped in a thin layer of cardboard. There is NO WAY this could of been oversize by any more than 5mm (to account for the foam i put round the corners to protect them)

They have now sent a solicitors letter demanding payment before they take the business to court without any proof of the oversize parcels.

To add insult to injury they have also blocked the account so we are unable to see what they quoted previously essentially stopping us checking the validity of the invoices.