Wollaston BMW Reviews

Had a service done while I waited. Really make you feel special with excellent attention to detail.

Simon Richardson took the time and made the effort to make me comfortable and confident that I was making the right choice. 10 out of 10 for service. I ll be back in 2 1/2 years to get the 335 fella. Thanks for helping

I recently took my 1 Series in to Wollaston BMW for some Smart Repair on my rear bumper.
The service I received from Simon & Mark from the Bodyshop was fantastic!
My car was booked in promptly & the work was completed quickly.
I am delighted with the results, it looks like new! Thank you so much

Service team are appalling. Note that all the good reviews on here are about the sales team. After sales/repairs/service are awful. I recommend driving further to go to another BMW dealership. You'll soon see why.

Great service from Roger Greenwood. Professional, friendly, knowledgeable, replies to emails and calls promptly and he knows his products. Will be recommending him to friends and family.

Excellent service from Dan. Veru professional. Can highly recommend

Highly recommend these guys, I live 4 hours away but nothing available in my local area, called these guys as they had the car I wanted, couldn t view car had to trust they were being honest and they were 100%, the car was actually above what I expected.
Grant the sales man I dealt with was very efficient and handled everything over the phone with ease, he even stayed after hours to help me out with collection which shows these guys will go above and beyond. Will definitely buy from these guys again next time.

Once again can t recommend enough just bought our second car from these guys this time new, the service was fantastic and a special thanks again to Grant he always makes it a enjoyable experience and his honesty inspires so much trust, would give another review but google won t let me.
Thanks again guys.

I've been a Wollaston customer for 17 years, and I've always had good service. My last experience of buying a used car in January 2018 left me feeling happy that I went back to them. The whole process was very smooth; Grant Drage was especially good, finding me the right car, and taking care of all the paperwork in transferring my reg. We discussed what I wanted, and Grant found it for me. The car was in another dealership but it was brought over to Northampton so I could test-drive. I even got a good price for my old car (better than webuyanycar).

As always a good experience, a special mention to those individuals that go the extra mile, Russell.gibson-batty and Jan in the cafe, Mark on service, car side needs to work harder to meet the standard of motorcycles,

The best customer service ever. Thank you Paul Jones for your efforts and time to find the right car for me. It was worth it. Will definitely come back if I need to get a new one.

Recently bought a new 2 series active from this dealership through Simon Richardson. Fantastic customer service levels and a beautiful car. I walked in very sceptical about what I would be offered (thought a new car would be way out of my price range - let alone a new BMW). Simon was helpful and thorough without being pushy. I got an amazing deal and am so so pleased with my car! The dreary morning commute is now an absolute pleasure. Am so pleased that I entered the dealership last month! Highly recommended! I am a stickler for good customer service and I can not fault this dealership at all - they were fantastic from start to finish.

I phoned them following my car keys being stolen after a house burglary and they were very unsympathetic and didn't make any effort at all to help! I certainly will not be buying a car from them again.

Hi. I am not BMW fan but I been today there and I like that place and people ho work there

Generally good. Shame they couldn't give a courtesy car when I needed to return my car after they made a mistake.

Had a fantastic end to end experience purchasing my car, Paul Jones made it an extremely easy and accommodating process. Brilliant customer service, would highly recommend.

I visited Wollaston BMW yesterday to test drive a car and bought it half an hour later. The sales man I dealt with was Simon and the service was beyond amazing! I was even lucky enough to drive away with my new car 2 hours later. Definitely recommend this garage! :)

Visited here for advice on my Z4 after my usual mechanic advised me I may have issues with stem seals as I had burned 6lts of oil in 3 months, they were happy to have me speak with a mechanic, and whilst he couldn't help on the spot the More

Bought a used car from Wollaston and the service throughout was excellent. Simon Richardson was especially good and did everything to find the right car for me without making me feel under any undue pressure to buy. Very good communication throughout the process.. He has also has kept in touch afterwards to make sure everything is ok which is great.

Wollaston BMW provided exceptional customer service when I recently bought a used car from them. The salesperson Dan Curtis was polite, friendly and had exceptional product knowledge, which made the purchase an absolute pleasure. Highly recommended.

Mark French was amazing to deal with. Very professional and helpful.

I just picked up an approved used BMW from Wollaston. I dealt with Simon Richardson and I found him an absolute pleasure to deal with from start to finish. I bought the car over the phone and Simon did a great job making sure I was satisfied with my decision by sending me a video and addressing all my questions. Simon is a gentlemen and his very transparent and authentic approach was refreshing and made the process a pleasure. Thank you Simon

I have had both good and bad experiences with this dealership. The most recent (on a safety recall) was excellent because I was dealt with quickly and sent a short safety video check up on my car which I felt was a great value add - but the previous visits, both for issues with the car covered by my warranty were misdiagnosed and the wrong thing fixed, this was ultimately diagnosed by a local garage.

(Edited from an initial one star review which I didn't realise I had given!)

Terrible customer by the service department. Arranged to drop my car off for some work and collect a curtesy car during my lunch break. Arrived and someone had taken the car. I was told some one had just taken it to fuel and it'll be ten minutes. After waitIng my entire lunch break I left only to see what looked like two managers returning in the car from lunch. The car was also not fuelled and I was late for work. Fair enough if someone makes a mistake but don't bullish!t the customer and treat us like idiots. I also received my car back with every possible, light, radio, nav, seat and steering setting changed. So much so I thought someone must have been having a joke.

M F was brilliant
Thank you again. Amazing sale .Fabulous car to drive . Great service .From a Bmw enthusiast.

Dan Curtis went above and beyond from start to finish, real gent! If you re looking for a new car, don t hesitate to contact Wollaston Northampton!

Always an extremely pleasant envoirement whenever I visit a BMW dealership . The staff seemed to always understand customer expectations and they always offer a professional experience.

Just purchased a BMW 520 from Wollaston Mtrs excellent service from Grant Drage - kept me up to date with everything that was happening through the whole process. The car is everything Grant said it was and more - very happy. I have no hesitations in recommending Wollaston Mtrs and Grant. Keep up the good work.

Absolutely first class service
Extremely friendly staff
Paul Jones sorted 99% off new car deal out via email making things so easier on day off collection
Superb bacon sandwich too
I won't use another BMW dealership I'd rather travel 2 hours back here

No fuss or problems, just good service exactly as you expect.

I delt with a super guy call Paul Jones over the purchase of my new car . The service was the best I ve ever had from a garage , it was faultless. I will definitely buy from them again.

I wrote a review last year regarding Mark French helping us choose the right BMW for us. We went again to upgrade recently and he immediately recognised us and wanted to help. Mark is a great asset to your team making our experience enjoyable and stress free - Darren Russell.

Great Experience from start to finish, I dealt with Simon Richardson and he couldn't have been more helpful or informative. Even before i arrived Simon had done a great job and sent me a video answering any questions i had raised.
Simon - ill be giving you a call when I'm ready to upgrade!
Thanks Again!
J

I would like to thank George and his colleagues for patience.Customer service was excellent and very friendly.They have tried their best to come up with decent deal.I would definetely recommend these gentlemen.

Love this place! Great customer service and super helpful staff especially George Welsford from the new car sales division!

I recently needed to use this dealership for some non service work on my Z4.
Not only where the staff very professional, helpful and courteous, the facilities where excellent.
The waiting area is comfortable and well provisioned with free WiFi and power for laptops. Tea, coffe and snacks were also in ready supply.
Overall my experience was a very positive one and I would certainly recommend this dealership. It will certainly make it my primary BMW garage in future

Excellent service, member of staff helping me not pushy, but able to answer all my queries.
Very happy with service & car.
Thank you BMW Northampton.

Made an enquiry about a used car recently. It was dealt with swiftly by Grant Drage and I could not fault his service.

Can't find fault with this dealership and it's people; many thanks for your customer care George

Friendly. Was in and out in 5 mins. Good communication in the day about the work done.

We purchased our car few weeks ago from Wollaston Northampton! Mark French is the seller you should ask for as he makes the procedure absolutely stress free, he gets all the questions answered, overall very pleasant experience. Highly recommend him!

Fantastic service, can not fault this dealer one bit. Grant Drage our salesman listened to what we wanted, found my wife a suitable selection of cars then, worked hid backside off to get us a deal that suited our budget. Nothing was too much for him despite us going backwards and forward. In the end he found us a great car and put together a fantastic deal. No pressured sales tactics, just a really nice personable guy who listens to what his customers want and delivers exactly that. Going one step further, due to the current crisis with Corona, he even went to great lengths to deliver the car to our home address just in case the dealership was forced to close so we would not be left without a car!!! Outstanding!!!
The customer experience from Grant was second to none and I will definitely be getting my next car from him and i recommend you to give him a shout if your looking to change yours.

I recently purchased my new BMW from Wollaston sold to us by Prem Dawett . He was absolutely amazing. Very professional, friendly, and helpful. From the first contact to driving away, Prem Dawett really made us feel welcome and comfortable. I would recommend Wollaston BMW to anyone.

Absolutely spot on! Awesome team at the Motorrad section. Top service, friendly staff who promptly sorted out my bike and went the extra mile and picked up/dropped it off extremely quickly.
Special thanks to Jack and Paul for being so helpful and knowledgable. Won t take my bike anywhere else now. Thank you. Highly recommend. A+++++++

I would like to thank Grant fro sorting out an amazing deal for me in my BMW X5, he was amazing throughout the whole process even answering calls and messages outside of normal business hours. The service I received was amazing

I and my partner went over to have a look at BMWs as we can get them on my works car scheme. The sales team were more than happy to help us even though we were not buying. They happily answered any questions I had and let us look around the cars.

More than happy to visit again

First class service from start to finish, cant recommend enough! Am literally smiling from ear to ear and have been since purchase!

Grant Drage really listened to everything I wanted, he was really, really helpful and was happy to answer all of my questions, hes got a great sense of humour too which helped me feel at ease, it was a pleasure and I'll definitely be coming back to Grant again in the future!

Thanks!

Service is great but prices are excruciating high, it is a BMW garage I guess but even so

I would fully recommend Wollaston BMW.

I needed to obtain a couple of unusual parts.

Adam who works in the parts department went above and beyond any dealer parts experience I have had in the past.

Adam is very professional, customer focused and always kept me up to date until the parts arrived.

Thank you so much Adam I really appreciate everything you have done for me.

Fantastic service from Wollaston BMW parts department

After purchasing my BMW from a non BMW dealer ( yes - regrettably) I am relying on this dealer to rectify some faults that Motorstore Ltd has reneged on. To date my experience with the service staff and technicians have been satisfactory. The test will be to see if, on collection of my vehicle, all faults have been repaired within reasonable cost. Update to follow.

I am hoping to return the vehicle on Tuesday for further investgation.

I purchased a used 5 series from Wollaston BMW and really happy with the process from start to finish. Grant Drage was a brilliant sales guy to deal with, really helpful from start, and made it an enjoyable experience buying the car. I would highly recommend anyone looking into purchasing a BMW to give these guys a call, one of the best BMW dealerships around!

BMW Wollaston was recommended by my brother due to excellent service he had from Tony Soto & Jason.Tony provided us with very professional service fully explaining how all gadgets work on the car .Superb gentleman full of knowledge and advice .After sales service was outstanding Tony called to see how we were getting on and if we had any questions .We will not hesitate to use Wollaston BMW again or recommend . Tony deserves well above and beyond 5 * for the great service

Fantastic service from Grant at Wollaston BMW, he was extremely helpful with the purchase of our BMW X3 from Wollaston BMW. He made a video of the car because we were unable to travel to view it because of COVID, also his description was very accurate. When we collected the car the hand over was also very smooth. We are very pleased with our new car, thanks again Grant for your help.

First time owning a BMW, previously owned Mercedes, will definitely not be going back.
Purchased a used BMW 3 series tourer and couldn t be happier.
Dealt with Paul Jones throughout who has been superb.
The car looked immaculate when I picked it up and Paul has completely resolved an after sales issue with complete ease.
I ll definitely be sticking with the BMW brand from now on and because of the customer care Paul has demonstrated I will be buying from BMW Wollaston.
Thoroughly reccomended.

Awful. Awful.

The Service co-ordinators seem friendly and courteous - which is why they get a generous 1 star.

Previously I have attempted to purchase an approved used vehicle from here, to which my initial enquiry was followed up on, but then ignored thereafter. Attempted again 18 months later, and was shown vehicles that were double my budget.

Servicing is appalling. My vehicle was collected from work as there were "no courtesy cars" available. However, there was a brand new BMW Wollaston registered Mini left in the car park - but no keys left. It sat there all day.
2 hours after taking my vehicle I had a call to say they had found a nail in the tyre and air was leaking - to which I pointed out that the TPMS would have highlighted to me. And I gave my vehicle an inspection before I handed it over to them - there was certainly no nail in the tyre then.





I can wholeheartedly 100% NOT recommend this dealership to anyone who wants to enjoy their car. Seriously, any other BMW dealership will be better than Wollaston.

But again, the service coordinators seemed friendly - thus the single star. The rest of the dealership and the way they handle themselves. An absolute joke.

Purchased my vehicle here last month and cannot say one negative thing! From the moment I saw the car I wanted on the website to this day Simon Richardson was and is a huge help! Being from London it was difficult for me to see the car before I purchased it, understanding this Simon sent me videos and pictures of the car showing me every inch of it. Simon kept in touch regularly to keep me updated on the progress of my purchase and when I finally did manage to go up to Northampton to pick the car up he looked after us and made sure everything ran smoothly. Simon still contacts me to make sure everything is fine and running as it should. Amazing customer service! A huge thank you to everyone at Wollaston BMW and a special thank you to Simon Richardson!

A very happy customer! :)

Hi Simon.

I just wanted to thank you for the delivery of our new car.

We found the whole experience from the moment we walked into your show room to taking delivery an absolute pleasure.

You were very patient with us and you very quickly realised we needed your help and advice. The knowledge of you have of your products and services is exemplary and We thank you for helping us in a very professional way with our purchase.

We are delighted with our car and would happily recommend you and your dealership.

Once again many thanks.

Beth & Colin Morley

Simon Richardson and the team at Wollaston were great, provided me we great customer service and general advice and the car is fabulous, highly recommend the team here

We have had several new BMW's recently following a string of new Audi's...I have always tried very hard from the outset to buy these BMW's from either Woolaston or one other local BMW dealership however usually Woolaston either failed to get back to me or were extremely slow on several occasions or their offered deals felt very half hearted or have always fallen well short of what other dealers were offering and now i have almost given up any hope of buying a new BMW from them in the future and I don't make much effort with them anymore.......but now they seem to act quite cold and bitterly towards me presumably because i frequently pop in whilst passing every month or two and grab a coffee and have a look round to get inspiration for our next new BMW.........one sales guy in particular has been especially rude and nasty and has challenged me quite aggressively several times in the showroom since we bought our first BMW from another dealership although im assuming this is a personal problem he has as i had the identical experience with him years ago when he worked for a local Renault dealership although i would have expected better at a BMW dealership.......I feel that Woolaston are rather arrogant or complacent and need to learn there are lots of other BMW dealers out there within a short distance and that you cant win them all but that you have to keep trying to earn a customers respect if you want his business, especially when trying to sell capital goods such as premium brand cars......,perhaps it would be a real eye opener for them if they were to see how hard it is out here in the real world of " industrial sales" where you actually have to get off your fat backsides and go out and find your customers and fight for their business against tough competition rather then just sitting in a flash showroom all day waiting for customers to come through the front door and sign an order form !!

Great experience in Wollaston having bought several approved used BMWs before from different dealers over the years. Grant Drage sorted everything out and helped me organise road tax. He had all the documents ready and the entire experience was super fast. Car was in an amazing condition and we are very happy.

Good customer service, thanks to Adam for all your help and also to Katie for filling in on some extra details, new car just ordered.

Got a very good deal on a 630dgt which i think is stunning value for money!
All dealt with over the internet by Paul Jones who was efficient , friendly and on the day made the collection process very enjoyable. My experience is that this dealership values your business rather than some nearer home who seem to think you are lucky to be able to buy a car from them.

Always like BMW cars and will always go to Wollston BMW before I go anywhere else if change my cars. They provide me first class service and pay attention to details. Recently I visited Wollston BMW and spoken to Paul Jones as I needed a new car. He listened to what I needed and gave me the options that all benefit my requirements. He s friendly and very patient. I felt I was well looked after by his professional service and very happy with my purchase in the end. Thank you Paul and Wollston BMW!

I recently purchased a used X3 from Simon Richardson at this dealership. Customer service from Simon was first class. Kept me updated with how the deal was progressing and couldn t do enough to ensure I was happy with the deal.

On the day of pickup, everything was very well organised and his manner and knowledge was superb with a personal touch. The double act with Paul and the fun approach, is a masterclass in how to sell cars and look after customers.

It was a pleasure and actually a laugh to do business throughout the entire purchase. Dealership it s self is smart and modern. I would not hesitate to do business with Wollaston BMW and Simon again.

This dealership is 125miles away for me but makes my local dealers operation look Micky mouse in all areas. I would go as far to say that this dealership should be a centre of excellence for BMW UK.

Aftercare is also first class with one small issue resolved without hassle.

Dire service! Ordered a car part yesterday and went in this afternoon to collect it. I was stood at the parts desk waiting to be served. Staff members just walked past without offering any help. You couldn't miss me as I was wearing a bright pink jacket. Terrible service! Got fed up waiting so I left without the part. BMW, you get one star because I managed to get through the front door without any problems. You really need to do better...

I've had the misfortune of needing to use Wollaston a couple of times recently for parts. My car isn't brand new (or even close to being in warranty) but there are a few things that I like to buy direct from the manufacturer for peace of More

Fantastic service from start to finish. Couldn't do enough to help, a lift to the train station and phone calls to update on how the car was doing and when it would be ready. Services advisors were friendly and happy to help answer any questions. The dealer also observed my request to not wash the car, I couldn't be happier. I travel past two other BMW dealers to use Wollaston and I will be back again soon!

Fantastic service from the service department especially Kelly masters we called in on the way back from Luton airport our bmw was making a strange engine noise this noise was present since being serviced by another bmw garage locally to us Kelly arranged for a technician to take a drive to listen to the noise and confirmed that the noise was coming from a poorly fitted turbo pipe by knights bmw stafford (not happy at all with there sub standard service ) Kelly managed to get our car into the workshop at short notice and fix the problem couldn't be happier wish this garage was closer so we could use there service

I recently ordered my new BMW 320 GT MSport through Wollaston BMW. As this was a company car I had a couple of garages recommended to contact for assistance with choosing a car.

Initially, I went to the 'local' BMW garage (as it was convenient) to find that I was given brochures and completely left alone by the corporate manager to 'have a look'. I felt like I wasn't a valued customer or future customer.

I was then put in contact to Ross Kilroy from Wollaston who was genuinely so happy to help. We spoke on the phone a couple of times and he sent me through some drawn up specs via email. We then agreed a day to come and test drive a very similar model. Ross was so very helpful throughout the process and a really nice chap.

When I ordered the car through my fleet team, I had advised of my positive experience with Ross and negative with the other dealership. Fortunately the order was placed through Ross. An initial lead time of 14 weeks was advised as per guidelines but a 9 week build was actually allocated which was amazing!

A few weeks later I got a call to advise some really good news that the car was going to come even earlier giving a 7 week build from start to finish, Ross was even kind enough to let me pick the car up earlier due to my temp car costing me so much in fuel!

On the day of pick up, Ross advised me that the car hadn't actually come in until late the night before but was adamant that he wanted to make sure I had it that morning and the technicians produced a record turnaround meaning I was able to drive away that morning still.

I cannot describe how happy I am with the service I received and I will certainly be recommending Ross and the team to anybody looking for a new car.

Thank you!

I had the 2 series 7 seater family car.George Welsford thank you for your great service

Whole experience was swift and easy.
I personally dealt with Mark French who communicated superbly throughout and was flexible to my requests . He made the whole process run like clockwork. Would recommend this dealership to anyone.

Just purchased my 4th car from Wollaston BMW and the service I received was 5 STAR yet again! I've always dealt with Tony Soto and he always goes above and beyond to help me find the right car to fit my needs and budget. Jason Bell sorted my finance and couldn't have been more helpful or professional. I would recommend Wollaston BMW to anyone looking for great service and in particular Tony and Jason as they really go the extra mile. Honestly can't rate them highly enough and will no doubt purchase my 5th car from them in the future! Thank you - I love my new car!

Excellent service by Jim, he was very helpful throughout the process, providing adequate advice and guidance. Overall very good experience.

It could of been alot better . Took car in for recall. So thought I'd get it serviced to.
It took 8 hours to do the job . As they need to change the manifold. No reason why . Was it faulty or did they break it.
The video was very good to show inspection. That's why I gave 2 stars .
I explained I needed car back to pick boys up from school.
They said this would be a problem.
Unfortunately i didn't get car back till 5.30 pm after dropping car of at 8am .
They could of texted me and let me know what was going on and car wouldn't be ready. I could of kept hire car and picked up my car next day and all be happy .
But no . So i had to pay someone to put boys in after school club .
They did say sorry . Sorry isn't what you want to here ..
I'll think twice before taking my car back ..
Shame .

Bodyshop team provides consistently excellent service and great at keeping their customers updated. Wouldn't go anywhere else with my BMW.

This is the first and last time that I will use this BMW dealership.

Normally I will use north oxford which is my local BMW dealership which always looks smart and is professional which you would expect from BMW but because they could not fit me in I had to use Wollaston.

From the moment I walked in I was not impressed. I expect to see professional and smart staff not people that look like they were down the pub in jeans and t shirts.



On the whole I do not recommend this dealership as I would expect more from a cheap back street garage than this BMW dealership. I have used many BMW dealerships and they are giving the brand a bad name.

Failed MOT when should have passed, why???

Took my 6 series for its first MOT to this dealer, they failed it on a small cut to tyre and obviously suggested I paid many 100s of pounds for a new one. The cut was very small (15mm) and no cords were showing, so next day took it to another dealer and showed them the cut and explained that Wollaston had failed it because of the cut, however, they said the tyre was legal as cut was less than 25mm so passed it with no issues. So why did Wollaston BMW fail it, to make a sale on a very expensive new tyre, or through incompetence? No idea, but wouldn't surprise me if the MOT guys are on some sort of 'unofficial' bonus! My advice, don't risk your hard earnt cash, take your car to an independent garage.

Absolutely stocking!!! This company can t even be bothered to reply or acknowledge my interest!!! Disgraceful!!!

20 minutes waiting to be served then charged twice for something I paid for the week before

It was a truly positive experience dealing with Wollaston BMW Northampton.
Ed Boje is such a relaxed salesman, does not push you into something you do not need and although we were looking at completely different car to start with (which was wrong for us), Ed was really patient with us and given us space to realise that we were indeed looking at the wrong car!!

Entire process was really casual and Ed was always there to help whenever we needed to clarify something. At the end he got us an AMAZING deal on M140i Shadow Edition and we love our car to bits :)

Thank you BMW Wollaston Northampton & Ed for going with us through this journey, we will definitely be back :)

Bought a car from the dealership and I was looked after by Simon Richardson who was excellent. He was knowledgeable, professional, open and honest.
Thank you Simon.

Many thanks to Dan for providing a great service when buying my car from Wollaston.

I managed to commit to buy a car on a Thursday and collect on a Saturday without even having to step through the door of the BMW garage. This was all made possible by receiving a fantastic service from Grant Drage. Grant provided a top service and was extremely patient whilst I was bombarding him with questions etc. Grant always responded when he said he would and cancelled last minute holiday to ensure he could hand the vehicle over to me personally. All of which he didn't have to do. An asset to BMW and credit to Grant for delivering the top service.

I found the car that I wanted on the Used Aproved BMW site and contacted the dealership. I dealth with Grant throughout the purchase process and he was a pleasure to deal with, being straight forward, honest and efficient.
If you are looking for a BMW I would happily recommend Grant Drage at Wollsaton.