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J
3 years ago

Brilliant service from start to finish. Just picke...

Brilliant service from start to finish. Just picked up my 3rd new Mini from Wollaston. Andrew Woodhouse was fantastic helping me to choose the right model to suit my lifestyle and my budget, he also recommended a couple of finishing touches to make my Mini unique. Great communication throughout the whole process. Great coffee too. Very Happy Mini owner.

S
3 years ago

As always Wollastons have been amazing. We always ...

As always Wollastons have been amazing. We always have brilliant service from everyone we speak to. Bob for the initial contact, Andy Payne for making it happen and Andrew Woodhouse for doing the boring paper bit today. The handover was perfect, the sun shone and we drove away very happy. Can t stop smiling and looking at my wonderful new MINI convertible. I love it!!

A
3 years ago

I got my new Mini last week and the service I rece...

I got my new Mini last week and the service I received at Wollaston from Darren Kench was amazing. There was no pushy sales, just super friendly and helpful. The whole process, Darren was amazing keeping me in the loop with what was happening, nothing was too much and I felt totally at ease making such a big purchase. I'm so soooo happy with my new mini, it's a total dream. I know if I ever want to trade up or get another new car in the future, i'll be going back to see Darren.

H
3 years ago

Thank you Lawrence. In a world of high pressure te...

Thank you Lawrence. In a world of high pressure technical selling it was very refreshing indeed to deal with someone who was friendly, showed me true kindness, great respect, polite courtesy and moved heaven and earth for me to construct a deal that worked in respect of the part ex, purchase and finance arrangement in house...the whole experience was great. If all goes well for me I will be sending my wife Angela in, early August to to do the same with you personally without hesitation. Thank you. Oh I almost forgot the Mini Clubman I bought is so fab!

M
3 years ago

Picked up my first Mini from Wollaston last week. ...

Picked up my first Mini from Wollaston last week. Really pleased, Kyle has been great throughout, really helpful and friendly and everything was dealt with professionally. Would definitely recommend. Thanks again.

B
3 years ago

Had a great experience at Wollaston mini from the ...

Had a great experience at Wollaston mini from the get go. Firstly they sent me a personalised video of the mini i was interested in and secondly once I was at the dealer there was not a pushy sales attitude. I was able to take my time looking at the cars and was able to test drive all without being asked if i was buying today. I would like to thank Andrew for making it such a smooth process, also they have pretty good coffee which is always a bonus. Would recommend friends and family to visit them.

D
3 years ago

Fantastic service from Lawrence H & Kevin. Both of...

Fantastic service from Lawrence H & Kevin. Both of them met my demands for a new car whilst ditching the "pushy salesperson" stereotype! My aftersales experience was just as good as the sales process. Can recommend 100%

P
3 years ago

I went there with my son who test drive an i8. I s...

I went there with my son who test drive an i8. I spent over half an hour wandering round the show room and was completely ignored by the staff there. This has happened before when I was aiming to buy one of their motorcycles....I bought a Honda! Ignorant, I call it.

C
3 years ago

I am very very happy with the service I received f...

I am very very happy with the service I received from all at Wollaston MINI. Nathan Buckley approached me while I was still in my 4 year agreement and asked if he could temp me with a new car as there was a "loyalty discount" that I was entitled to, as I was an existing customer. I thought, why not as I had nothing to loose?!

Nathan didn't just ask me what I wanted with my new car, but he asked me about my lifestyle and my job, which he then explained and suggested the comfort and nav pack. I went for the new Enigmatic Black paint which is AMAZING . Nathan is not the typical salesman that is usually pushy like I've come across elsewhere.

He came back quickly and over the space of a few hours (as this was over email) we had a deal agreed and my new dream car was on its way !

To sign the paperwork and check over my order I went into the dealership where I met the rest of the team. Darren Kench the sales manager greeted me with a massive warming smile. Kevin Gibbs who is the finance manager was also on hand with his calculator attached to his hip to help answer the millions of questions I had.

The atmosphere in MINI is very laid back and friendly orientated, they're there to HELP you, rather than the typical sales, pitch , pushiness you get in other places.

I cannot express how much I love my MINI and its now my second one. MINI is such a reliable car compared to other cars I've had, the colourful interior lights give it a fun feeling but alongside, it is comfortable and has all the new technology you need.
Hopefully in 2023 there will be another loyalty sales event I will want to get involved in again.

Thank you thank you thank you to all at Wollaston MINI, I hope you liked your beers and cake, it was the least I could do with your excellent 5 star premium service :)

J
3 years ago

Brilliant, professional service from Lawrence Hayw...

Brilliant, professional service from Lawrence Hayward. He went the extra mile and came in on his day off to make sure everything went smoothly when we picked up our new car. Friendly and knowledgeable team.

k
3 years ago

Good customer service, deal done over the phone bu...

Good customer service, deal done over the phone but Freddie was extremely helpful in answering questions and sending video of the car. Collection of the car was done quickly and smoothly, Gareth was professional and helpful, would recommend Wollaston mini.

S
3 years ago

Purchased my Mini JCW around a year ago. The car i...

Purchased my Mini JCW around a year ago. The car itself is superb however the service from the garage i have received has been poor. On picking up my mini i was made aware that a stone had chipped the windscreen. Instead of phoning me to tell me this they waited till i drove 30 mile to collect the car so had no choice really to drive away with it. Was simply told to claim on my own insurance as i had free windscreen cover. I still have 1 service plan left on car however because i knocked my oil service light off myself they will now not service the car, claiming i could have taken it to another garage. I was not willing to travel this distance for a simple oil change (60 mile round trip). I was going to just get the whole lot serviced when brought in for its MOT this month. I have also had to argue at one point to have a repair done under warranty (Which was a warranty issue with replacing window motor). It finally was done under warranty but it took nearly a week of complaining.

All in all cant complain about the car itself however poor from a customer service point of view. Purchased from a main dealer in the hope of better aftercare but this has simply not been the case.

c
3 years ago

Laurence Hayward - sales person at Wooleston Mini ...

Laurence Hayward - sales person at Wooleston Mini is second to none! Absolute asset to the team at Wooleston. Made me feel like I was the only customer in the showroom. My partner had purchased a mini for me, surprise for my birthday I had no idea. Lawrence listened and took note of exactly what I wanted - the spec, the colour, the price - everything! I really have to say Lawrence made my experience buying a mini the best ever, from enquiry to payment to driving away!
I would definitely recommend any family member or friend wishing to buy a mini to contact Wooleston Mini and ask for Lawrence Hayward. I know if I upgrade I won t be going anywhere else but for now I am really am loving driving my new car.

One more thing - nothing seemed to be a hassle from start to finish, don t ever leave Lawrence!

A
3 years ago

I am writing this review on behalf on my Mum, she ...

I am writing this review on behalf on my Mum, she collected her new Mini on 31/3/18. We collectively were very pleased with the quality of service provided by the staff there, especial thanks to Laurence Hayward who help build and hand over the car. 5stars service, keep up the excellent work! Many thanks Mrs Jean Lloyd

A
3 years ago

Excellent service from Lawrence Hayward from start...

Excellent service from Lawrence Hayward from start to finish. No pushy sales - listened to what I wanted and super pleased with my lovely car when I collected it today. Would recommend a visit.

H
3 years ago

Love it! The staff are friendly, helpful and all k...

Love it! The staff are friendly, helpful and all knowledgeable about the cars. The place is laid out well and an excellent range of refershments is available. I got great advice and to test drive a few different models, so now I know excactly what mini and spec I will be looking for!

J
3 years ago

I picked up my new countryman Mini last week and I...

I picked up my new countryman Mini last week and I am thrilled with it, it looks great and I have not stopped smiling yet. I cannot recommend Wollaston Mini highly enough. Andrew took me through everything and mead everything so easy from the start to finish.
If you are thinking of buying a Mini then this is the place to go and ask for Andrew.
A big thank you to all the backroom staff that help with my new car purchase.
A special thanks to you goes to Andrew thank you for all your help.

John Kelly

J
3 years ago

Absolutely excellent service from the moment we wa...

Absolutely excellent service from the moment we walked into the showroom up until we drove away in our new Mini Countryman. Lawrence Hayward was so helpful, there were no pushy sales and he had brilliant knowledge of every aspect of the car. I also think that courtesy calls after the car had been collected are great, it s nice to know that even once the sale has been done there is still thought for continued great customer care. Thankyou Lawrence and Wollaston Mini I cannot recommend highly enough.

S
3 years ago

I wanted to leave this review.

I wanted to leave this review.
A massive thank you to Debbie at Wollaston Mini.
I purchased my first car last week. Debbie was absolutely lovely and made me feel totally at ease. She explained everything about my car and before the handover she sent a video going over everything inside the car.
Thank you for helping me pick my dream car !!

K
3 years ago

Highly recommend Wollaston at Northampton especial...

Highly recommend Wollaston at Northampton especially Andrew Woodhouse. He gave fantastic service throughout the purchase of my new Mini which I absolutely love. I was kept updated throughout the whole process, he was extremely helpful, knowledgeable and patient. An asset to the company.

j
3 years ago

Cassie, Hannah, and Andrew who we bought the car f...

Cassie, Hannah, and Andrew who we bought the car from, are all wonderful- so helpful and friendly! And the lovely man in the service department who changed my tyres today was great! Keep doing what you do it s perfect.

s
3 years ago

Bought a Mini Countryman from Wollaston Mini and d...

Bought a Mini Countryman from Wollaston Mini and dealt with Lawrence Hayward who was very helpful and it was a pleasure to deal with him. The transaction was well handled and I am a happy customer

L
3 years ago

Amazing customer service! I'm a motorbility custom...

Amazing customer service! I'm a motorbility customer and they treated me like any other person. They make you feel very special when you order the car and when picking it up. They also sell great cars. Mini for life!

D
3 years ago

I went to Wollaston Mini after being recommended b...

I went to Wollaston Mini after being recommended by someone I knew. I can honestly say that even in the current situation of social distancing etc that they were very welcoming. I was dealt with by Debbie who went through my order with me from start to finish, making the experience as easy and pleasant for me as it could be. Very friendly and informative and sent me every bit of information that I asked for. I was kept informed along the way of the status of my order and I couldn t have asked for anything more.

F
3 years ago

The whole experience of buying my Mini Countryman ...

The whole experience of buying my Mini Countryman from Wollaston MINI, was great. No problems and straightforward negotiating without being pushed 8nto anything.Thanks to Andrew Woodhouse for explaining everything in great detail, we are now the owners of a superb motor.
Frank and Doreen Armstrong 10/12/18.

L
3 years ago

An amazing experience from beginning to end. Wond...

An amazing experience from beginning to end. Wonderful customer care, kept in touch with updates on our new car. So helpful with enquires all of the way through. Collection day arrives, on my birthday... what a fabulous day! We absolutely love our new Racing Green Mini Countryman. Thank you so much Andrew Woodhouse Louise, Mark and Abi Tock

C
3 years ago

Good garage, always fixed my mini and always do a ...

Good garage, always fixed my mini and always do a great job, not to great at cleaning it mind but I love mini! All staff are lovely! Nicola always does a great job and customer service is great! Review Could be 5 stars by sapphire coming back to mini service, the service desk is not the same without her!

R
3 years ago

Went into Wollaston to choose a nearly-new country...

Went into Wollaston to choose a nearly-new countryman for my mum, however, once there we ended up buying a brand new clubman and countryman!! Charlotte Fiume helped us from the beginning, she was brilliant!!! All the way to delivery she was friendly, extremely helpful and was determined to help my mum (not so techno-savvy) learn the cars extensive features.

At the selection stage Charlotte was very informative on which items to include without bumping the price up too high! And she explained all the available add-ons in a very comprehensive manner - so we knew exactly what we are buying and whether we needed or not. There was NO pushy sales technique at all from Charlotte.

My 3 year old nephew went in with us to choose the colour for nanny, on the day Charlotte had a juice and cookie ready for his arrival! No doubt my nephew was also served a brilliant service!

Thank you so much Charlotte and the team at Mini Northampton for your professional and friendly service. We are very happy with our cars and we will definitely be recommending Charlotte and Mini Northampton to our friends and family!

I
3 years ago

Whilst looking to purchase a second hand Mini I ap...

Whilst looking to purchase a second hand Mini I approached Wollaston branch and was immediately happy with the customer service. As I began to look around outside, I was approached by one of the managers; Darren. He was very welcoming, polite and happy to help. Upon asking further questions he asked one of his colleagues; Gareth, to help.

Again, the customer service from Gareth was outstanding and this continued through to the point of a successful sale and a very happy customer!
I feel that Darren, Gareth and the other colleagues that assisted me at Wallaston Mini went above and beyond and were not in any way pushy. I would definitely recommend this branch if you re looking to buy a Mini

G
3 years ago

Fantastic customer service throughout the process ...

Fantastic customer service throughout the process of buying my car. I even had a personalised video sent to me showing me round the car before I had even test drove it. Love my car and also the smooth process of buying it (I ve had a couple of nightmares with buying previous car). 100% would recommend!

A
3 years ago

Very good customer service!

Very good customer service!

I firstly missed their call back and received a personalized video with some details regarding the car.

When I arrived at the dealership, I was introduced to several people who were all very polite and took the time to speak with me.

Overall a fantastic customer service, Andrew was very polite, helpful and careful throughout the process.

Thanks and keep it up!

L
3 years ago

AMAZING service!! Kane in particular really went a...

AMAZING service!! Kane in particular really went above and beyond to get all the things I wanted.. and there were a few stipulations! I drove away in the perfect mini today, and couldn t be happier!! Thank you Kane!

M
3 years ago

Wow, what an absolute pleasure. The staff were fan...

Wow, what an absolute pleasure. The staff were fantastic from start to finish. Andrew found exactly what we were looking for and I honestly can't thank him enough. Not pushy in any way which was a breath of fresh air when looking for a new car. I will definatley be a returning customer.
Andrew...... thank you so so much, you've been brilliant and I love the JCW mini.

M
3 years ago

A great team. No matter how they were challenged t...

A great team. No matter how they were challenged they stood up to the test. Gareth the sales chap was very helpful. They were very patient. It s the second car we have purchased from them and will be buying again the future. Pop in and see them, have a coffee, it s decent coffee as well. Whilst waiting there is plenty to see, little nostalgia with the old 850 mini to have a look at too.

J
3 years ago

Collected my new mini yesterday and am very impres...

Collected my new mini yesterday and am very impressed, not only with the car, it's lovely, but also with the service we recieved.
We were supported right through the process by Kyle (product specialist) from initially going in for a look and a chat to picking up my beautiful car.
At no time did we feel under any pressure but were just given all the info we needed to make our decision.
Would definately recommend to anyone. My husband loves driving the car so much I think we may be a 2 mini family in the near future!

H
3 years ago

It s been a couple of weeks now since buying my Mi...

It s been a couple of weeks now since buying my Mini Clubman and I couldn t me happier with it. We had Lawrence Hayward at Wollaston Mini in Northampton and his service and help throughout the whole thing was incredible. He was not pushy at all and I ve never felt so stress free when looking at cars with no pressure from him to buy without being 100% sure. That man needs a raise!! 10/10 would recommend him to anyone buying a mini. Thank You Lawrence

B
3 years ago

I recently bought a new Mini countryman from Lawre...

I recently bought a new Mini countryman from Lawrence at Wollaston Mini. He went above and beyond for us and we would recommend him for a great car buying experience. We were called with regular updates on the progress of the car and expected delivery date and he couldn't have been any more helpful and polite. Thanks Lawrence!!

H
3 years ago

I m really happy with the service I received at Wo...

I m really happy with the service I received at Wollaston Mini. Lawrence dealt with everything swiftly and he couldn t have been more helpful. I found the perfect car on the Saturday and I was able to collect it on the Wednesday after having parking sensors fitted - a brilliant turn around thanks to Lawrence!

I also appreciated Lawrence asking if I had got home safely in the snow.

I ll definitely be recommending Wollaston Mini to family and friends.

M
3 years ago

Amazing! Brought a car from Kyle Mock at Wollaston...

Amazing! Brought a car from Kyle Mock at Wollaston and he could not have been more friendly and helpful. He went above and beyond to find the car we wanted and suited all of our needs. Would highly recommend.

Z
3 years ago

A big thank you to Andrew Woodhouse at Mini for he...

A big thank you to Andrew Woodhouse at Mini for helping me with my purchase of my Mini Cooper S. He made the whole process really easy, from start to finish. He sent a personalised video of the car beforehand and was incredibly helpful and friendly on the day when we met him and took the car for a test drive. He ensured I received a fair deal for part exchanging my old car and didn t push me to buy extras but gave me my options so I could make an informed decision. The car was immaculate when I picked it up and it s been a pleasure to drive since. I ll definitely recommend Andrew and Mini to anyone looking to buy.

M
3 years ago

Excellent service by Lawrence Heyward who went out...

Excellent service by Lawrence Heyward who went out of his way to make my visit and purchase, welcoming, smooth and easy. He was very meticulous, kind, extremely hospitable and incredibly polite.

I really couldn't have met a better sales man. In fact even though he sold me the car his attitude is anything but a sales man. You don't feel pushed or cornered and he relay is honest about the product. It has been three weeks and I still phone him for the odd question or two (mainly to do with my lack of knowledge and when I don't understand the car's manual) and he is as pleasant and helpful as ever.



I was however, offered coffee and even sandwiches and 3/4 of a diesel tank.

All together I would definitely buy from Lawrence again and again.

1000% to Lawrence and %100 to the dealership

Thank you so much Lawrence for the best car purchase experience in my 55 years of life!

P.S. Very impolite of me not to mention Debbie Graham who patiently sat with me in the the Mini I was buying and explained every single switch and all that was confusing to me. Again, Debbie too was charming, kind and never pushed me or gave any information that was exaggerated.
She has year of experience and was only happy to answer questions no matter how long it took. She was just simply wonderful.

Must say again, 1000% to both Debbie and Lawrence and 100% to the dealership.

Finally, if you are thinking of a new or second hand car and even if you don't like a Mini, please pop into the dealership, have a coffee and a chat with Debbie or Lawrence and I guarantee that you won't regret it!

R
3 years ago

We collected our Mini at the beginning of Septembe...

We collected our Mini at the beginning of September after Lawrence and Kevin of Wollaston Mini guided us through the process. We live 2 hours away in Winchester so the initial video Lawrence took of the car for us was particularly helpful. Staff were always very considerate and accommodating as well as understanding of our requirements. Lawrence and Kevin are both a credit to Wollaston Mini and we have no hesitation in recommending the dealership.

H
3 years ago

I recently purchased my first Mini Cooper S from L...

I recently purchased my first Mini Cooper S from Lawrence Hayward and couldn't have been more pleased with the service that I received. Lawrence was incredibly helpful whilst designing the car and kept me updated throughout. I couldn't have had a better experience and would thoroughly recommend this garage.

J
3 years ago

Just picked up my mini from Andrew today, the best...

Just picked up my mini from Andrew today, the best experience from start to finish. The whole process was straight forward, professional and friendly. These guys really care about their customers and you know they want the best for you. This is my 5 mini, what are you waiting for thank you Andrew and Kevin.

S
3 years ago

Just bought my 6th mini from Wollaston Mini. As al...

Just bought my 6th mini from Wollaston Mini. As always excellent Customer Service. Andrew Woodhouse has sold me at least my last 2 cars. He is never pushy, I always felt at ease and he kept me up to date on a regular basis. Thank you Andrew.

S
3 years ago

I have been a customer for the last ten years and ...

I have been a customer for the last ten years and have had great service from day one. I would like to single out Andrew Woodhouse who has given me supperb deals on the last three Mini's I have bought. I would recommend this dealership to anyone who wants to buy a Mini.

R
3 years ago

Andy, Lawrence and Laurence did a great job of hel...

Andy, Lawrence and Laurence did a great job of helping us select the right replacement car, outstanding service even through these most testing of times.
Made us feel welcome and valued as customers.

M
3 years ago

I bought a mini cooper s convertible this week and...

I bought a mini cooper s convertible this week and had the most amazing service. Andrew Woodhouse was fantastic from beginning to end and I also have to thank Kevin for his help too. Could not recommend Wollaston Mini more.

N
4 years ago

I recently picked up my Mini Cooper from Wollaston...

I recently picked up my Mini Cooper from Wollaston Mini; to say that I have been absolutely impressed with both the car and the service I received would be a vast understatement.

With regard to the car itself... I had originally intended to test-drive a few cars (the Mini being the first), but after a few minutes driving the Mini, I really didn't want to continue my search. It's a beautiful car to drive and I am incredibly happy with it..

The service I received - from Lawrence Hayward - was second-to-none. He was incredibly helpful and gave me all the information that I needed. At the same time, there was absolutely no pushy sales talk whatsoever; he simply laid out all the options in front of me, so that I could make the best choice. Additionally, I asked for a few things to be done to the car before I picked it up and he facilitated this with no fuss. In fact the car was ready for collection a day before it was due to be! I can't thank him enough for his assistance and as I said to him at the time, he made the whole transaction completely painless. I have no hesitation in recommending Lawrence and Mini Wollaston to others.

Thanks!

J
4 years ago

I recently purchased a MINI Clubman from Wollaston...

I recently purchased a MINI Clubman from Wollaston MINI Northampton. I was dealt with by Andrew Woodhouse who was very professional and helpful. He provided a number of buying options that were tailored to my needs without being "pushy" at all. The buying experience was very enjoyable and I was kept informed of progress of the car at all times. Thank you. I recommend the dealer.

C
4 years ago

I recently purchased my Mini Convertible at Wollas...

I recently purchased my Mini Convertible at Wollaston, and can I say that Lawrence was just the best from start to finish, he made sure everything I wanted was covered and delivered on time. Thanks Lawrence for your patience and help.

C
4 years ago

From first enquiry to purchasing our car, as well ...

From first enquiry to purchasing our car, as well as the after sales care, the service provided by Wollaston MINI has been exceptional. The team (especially Charlotte F) have been professional and friendly at all times with nothing being too much trouble. Their approach has not been pushy and we have been kept up to date at all times. This has been by far the best car purchase experience we have ever had.

D
4 years ago

Whenever I go there, there's lots of people walkin...

Whenever I go there, there's lots of people walking around but not actually doing anything. I was spoken to at the parts counter who said she would get someone to help. It took 10 minutes for someone to come from out the back. Not a good first impression on my first visit
It wasn't any better when I went back to collect my order, in fact I've taken another star off as there was no improvement at all.
Noone at the desk, the same wait for someone to appear, and still loads of people wandering around probably with the same bits of paper in their hands..
I've dropped another star because I'd like to have given them the benefit of the doubt after my first visiti as we all have off days but no, my second visit was exactly the same, so this is how it is.
Disappointing overall.

E
4 years ago

Cannot thank Lawrence at Mini Northampton enough f...

Cannot thank Lawrence at Mini Northampton enough for his exemplary service. It is refreshing to sit with a car salesman who listens to what you want and delivers it, rather than trying to flog what they need to get rid of. My wife is a very happy new member of the Mini family and I m sure she will be for many years to come. Thank you.

D
4 years ago

Amazing people. for over 10 years our family have ...

Amazing people. for over 10 years our family have been sales and service customers at Wollaston MINI. Several cars and always looked after, valued and appreciated. Can not recommend highly enough.

C
4 years ago

Just got my MINI serviced, lovely service team, th...

Just got my MINI serviced, lovely service team, the bill came to less than I expected and I got a lovely (Free) lunch whilst I waited in the biker cafe in their adjoining Motorrad showroom. Can't recommend them highly enough, they even did a great job valeting it.

M
4 years ago

So happy with the excellent service received from ...

So happy with the excellent service received from Nickola at Wollaston. Nothing as been to much trouble. Nickola kindly delivered my mini directly to me, even though it was a 120 mile round trip.

I cannot thank Nickola enough for all the help she has given when buying my first car.

Would highly recommend!

B
4 years ago

Purchased my Mini GT from them. Delay in the gold ...

Purchased my Mini GT from them. Delay in the gold stripes being fitted, worth the wait though. A faulty back boot handle replaced under warranty was easily rectified in a morning. Gareth very professional and helpful with all my questions, and the advice he gave was useful. Friendly staff and will use them again. This was the 2 nd car purchased from them. 1st was a mini cooper. "Minis are a way of life".

R
4 years ago

My partner Fiona picked up her new 18-plate Clubma...

My partner Fiona picked up her new 18-plate Clubman today. Nathan was really helpful - took her through the whole process and nothing was ever too much trouble. I would definitely recommend Wollaston Mini.

S
4 years ago

Great experience buying a Mini from Lawrence Haywa...

Great experience buying a Mini from Lawrence Hayward at Wollaston Mini in Northampton. From the initial inquiry to handover Lawrence was responsive, friendly and helpful, which made the whole process stress free. My wife is loving the car. Thanks Lawrence.

S
4 years ago

Really Excellent Experience. Kane delivered exact...

Really Excellent Experience. Kane delivered exactly what I asked for and within my budget :-) Real pleasure to deal with him before and after when he kindly answered more questions on how to operate things :-) Kevin was also really helpful and Laurence too on the handover. Very family friendly. It made buying my gorgeous Mini really easy and I'm loving driving it :-) Best experience of buying a car to date and I wouldn't hesitate in recommending them to anyone. A real joy all round. Thanks Kane !

C
4 years ago

I've been so disappointed with my recent dealings ...

I've been so disappointed with my recent dealings with Wollaston Mini. I own two Minis, both purchased from Wollaston with the newest just over a year old. In the Summer I wanted to exchange my JCW Countryman for a new Countryman, probably the PHEV. By chance, I received a marketing email from them and I called them the same day and spoke to the sales manager. He said he was going on holiday the next day but he'd pass on my details to someone else to call me. Nobody ever did - and they have all my contact details. More recently, I had another telemarketing call from them and I explained what happened before, the chap I spoke to was apologetic and promised his manager would call me to apologise too - he didn't. A week later yet another telemarketing call and there was no recollection whatsoever that we'd even spoken, even though it was the same chap. I asked to be removed from their telemarketing list but I see I just missed another call from them. Coupled with all this, I can't get my newer car serviced there in less than three weeks because they are so busy. My wife and I love our Minis, but if their dealers can't sell cars, and can't service them in a reasonable time frame either, I wonder whether buying another would be a bad mistake.

T
4 years ago

Recently bought a mini cooper and dealt with Andy ...

Recently bought a mini cooper and dealt with Andy Payne who specified the exact mini that I wanted and made the whole process a pleasure. I would definitely recommend Wollaston and will be back in a few years for the next one!

A
4 years ago

Well what do I say big brand company do have staff...

Well what do I say big brand company do have staff to answer calls. 3days I called for service department and no answer. Come on mini stop being greedy and employ more staff to answer calls so you get more business. Shame on you...

S
4 years ago

More

P
4 years ago

We had a great experience buying a Mini from Lawre...

We had a great experience buying a Mini from Lawrence Hayward at Wollaston Mini in Northampton. From the initial enquiry via email to the final handover Lawrence was responsive, friendly, helpful and knowledgeable. He helped us spec a really individual Mini Cooper S that we are thrilled with. His attentive and never pushy approach made the whole experience really enjoyable.

T
4 years ago

I dealt with Kyle Mock when purchasing a car recen...

I dealt with Kyle Mock when purchasing a car recently, I would like to thank him for all his time, patience and professionalism and for always keeping in contact to make sure we got a car we are happy with. Thanks again!

About Wollaston MINI

Wollaston MINI: Your Ultimate Destination for New and Approved Used MINIs

If you're looking for a reliable and trustworthy MINI dealer in Northamptonshire, look no further than Wollaston MINI. As an authorized local retailer of new and approved used MINIs, we offer a wide range of vehicles to suit your needs and budget.

At Wollaston MINI, we pride ourselves on providing exceptional customer service. Our team of experienced professionals is dedicated to helping you find the perfect car that meets your requirements. Whether you're looking for a sporty two-seater or a family-friendly vehicle, we have something for everyone.

New MINIs at Wollaston

We offer the latest models from the iconic British brand, including the popular Hatchback, Convertible, Clubman, Countryman and Electric models. Our new cars come with all the latest features such as advanced safety systems like Active Cruise Control with Stop & Go function which helps maintain speed while keeping safe distance from other vehicles on road.

Our sales team is knowledgeable about all aspects of each model's specifications so they can help guide you through choosing which one suits your lifestyle best. We also offer competitive financing options to make owning a new car more affordable than ever before.

Approved Used Cars at Wollaston

If you're looking for an affordable option without compromising quality or reliability then our approved used cars are perfect for you! All our pre-owned vehicles undergo rigorous checks by our trained technicians before being put up for sale so that they meet high standards set by BMW Group UK Limited.

We have an extensive range of approved used cars available in different colours and specifications to suit every taste. You can browse through our inventory online or visit us in person at our showroom where one of our friendly sales representatives will be happy to assist you in finding your dream car!

Service & Maintenance at Wollaston

At Wollaston Mini we understand how important it is to keep your vehicle running smoothly throughout its lifetime which is why we provide comprehensive after-sales services including maintenance packages tailored specifically towards each individual customer's needs.

Our state-of-the-art workshop facilities are equipped with cutting-edge diagnostic equipment operated by highly skilled technicians who use only genuine parts when repairing any issues found during routine servicing or repairs ensuring maximum performance from your vehicle every time it hits the road again!

Parts & Accessories at Wollaston

We stock genuine parts and accessories designed specifically for each model so that customers can customize their ride according to their preferences without compromising on quality or safety standards set by BMW Group UK Limited.

Whether it's adding some extra style with alloy wheels or upgrading sound system with Harman Kardon speakers - there's something here waiting just around corner ready make driving experience even better than before!

Conclusion:

In conclusion,Wollaston Mini offers everything needed when it comes buying owning maintaining driving enjoying Mini brand cars . With excellent customer service ,competitive pricing ,and top-notch after-sales support ,we are confident that once customers visit us they will never want go anywhere else!