Wisman's Appliance Review

e had an issue with our dryer. We had purchased the dryer from Wisman's several years previously and it was out of warranty. The tech was extremely unprofessional in appearance and his conduct while at our site. He discussed his childcare issues and seemed in a huge hurry. He did not properly diagnose the dryer issue and told us if we still were having problems, he wouldn't charge us to come back. He came back 3 days later for the same problem. He charged us a second trip charge. When I called to ask about the second trip charge, the women on the phone was impatient and very rude. I have since had to call another repair place to actually fix the dryer and it's working fine now. I would not recommend this place as their customer service is terrible.

Wife called in for a non working ice maker in our fridge. Rep on their end was not real friendly and condesending. Was admit that she give them the right model number including revision #. She went to fridge and read it off completely.

Service rep comes out, diagnoses the problem and says they have the wrong part because we did not supply the revision number that my wife read to them completely. So $99 service, need to order a part since they had the wrong one with them, and there would be another labor charge once the correct part came in.

Part comes in, fixed with additional labor charge, and ice maker is fixed on Friday. Sunday night we come home after a weekend away, and the ice maker is overflowing ice into the freezer. Upon inspection find the ice shut off arm broken and laying under the ice tray. Was not broken prior to the tech visit.

No way am I calling them back to fix this after both the service department and rep were pretty rude about the model and revision numbers.

Never again.

FRAUD, please stay away! Sold us a USED washer as NEW that did not work at all, not even one load of laundry!! Then they take the machine, that was supposed to be brand new not refurbished, and refuse to give us a refund for their fraud.

A very reliable company. Any appliance needs, they should be your go to company. They also have some incredible staff. Brittani is the one that stands out most to me, very friendly and helpful and willing to go the extra mile to make sure i was satisfied. Thank you for making my experience so much more relaxing than I had planned.

They came and didn't tell me what was wrong with my appliance. The lady in the office has really bad customer service. She had attitude and she hung up on me after asking and getting my card information. Don't recomend at all. Go somewhere else if you can.

Very pleased. This wasn't the first time they had exactly the parts I needed to get back up and running. They are also open later than I would have expected.

They closed for 12/30 and 12/31 bc it's too cold and the trucks won't start. It's currently 30 degrees with no wind....so I'm not sure how they function in actual cold weather.

They aren't capable of fixing anything to save there own life

A good place to trade; the service department people can get crotchety though.

They helped me with finding a broken part and they also helped me by explaining how one of parts went back onto my dryer Definitely appreciate it and will return there for parts or new appliances.

I bought new and used through them, they back up their purchases and stand behind them that they work. I bought a scratch and dent dryer that the motherboard would of course not work for me, eventually they had to replace it. I have bought several different items and used their repairman to fix my stuff. They go out of their way to make sure you are treated fairly. The prices are reasonable and every delivery driver has been knowlegible and kind. I have bought 6 items plus in the last 4 years. I keep coming back because they make me feel like I was a person not a job.

Just Attempted to do Warranty Service with this company. I have never been treated so badly by a company. Rude, Inconsiderate, Refused to schedule a service appointment.

Needed a part for a Sharp Carousel microwave (Product details: Universal Product Identifiers: brand- Sharp: Part Number- RLMPTA087WRZZ) a replacement bulb. A parts department employee named Chris assisted me. Chris, was not helpful in the discovery process to locate the part when he discovered he didn't have the part. Usually, when dealing with reputable repair and service places they are helpful in assisting you finding a place to fix, find, solve your problem...if only to secure a helpful reputation locally. Because of this, they are familiar with their local competition, if only to become trusted advisors with potential (future) customers in the community. All of the locally owned businesses usually share in supporting local solutions for the community they all do business in. The easy way of dealing with my situation was to direct me to a big box stores or the "internet"...disappointed doesn't quite due justice to how this exchange taste in my mouth. Wiseman, is a local business whom I felt was one of the formidable locally-owned establishments...Chris proved this understanding to be wrong. In the future I will be working hard to not work with this company in finding a solutions for my appliance problems small and large. Only if their are no other choice would I give them a call.

Tried to have them look at my washer, didn't call before showing up and I missed them.... Up since 8 since their time frame is from 8am until 3pm.... Not satisfied.

Great place to get functional appliances. Great repairman as well.

I have used Wisman's for service for years and have never been disappointed at their professionalism and prompt service,

Had the belt for the drum I needed for my whirlpool dryer.

The sales staff was awesome from start to finish. The service tech fixed my dishwasher in 10 mins after two other service companies couldn't figure it out. Overall great experience from the start of the sale to way after.

Wismans is a reliable source for appliances. They provide competitive prices and the service you rarely get from a big box store. Also, their service and parts are the best around.

Repair techs are incompetent at best. .customer serice is non existent. God forbid you need them for GE warranty work because your repairs will take MONTHS to be completed

Polite, no pressure sales and plenty to choose from.

Deneen was a pleasure to speak to and answered all my questions. $90 to come out and diagnose may seem like a lot but it s cheaper than replacing random parts you think might be broken.

Service is great. Every one there is very helpful.

This is the place to go for appliances in Fort Wayne. We have bought several appliances over the years and their prices, warranties and sales team can't be best by a big box store. Even though a sticker may seem lower at other stores, by the time they add on extras they aren't lower, and God help you if you need repairs with them. Wisman's services their own appliances. I definitely recommend them.

I called Wisman's based upon a referral from my trusted plumber. Later that same day, I read the Google reviews on this site and I must admit they made me very nervous... I am happy now to report that Serviceman Rich arrived on the appointed day and very efficiently repaired both my washer and my gas oven. He was knowledgeable about my appliances in that he was able to quickly diagnose both problems. He was also personable and very respectful and was in and out of my home in a short time as the needed parts were in his truck. I appreciate both the referral from my plumber and the service provided by Wismans. #Happy Customer # Thanks, Wismans!

Stopped by looking for a used refridgerator for a rental house and they had such good deals there, I ended up with a new one for not much more than I was expecting to pay for the used one. Ended up buying the new one that night and they had it delivered the next day by noon. Great products and service. I strongly recommend them for your next appliance purchase.

No customer service. Very disappointed. I will not use them again.

Had them out to look at out dishwasher that was under it's one year warranty, the guy said I'm using the wrong soap and to run the hot water in the sink before running the dishwasher. Not quite two months and the dishwasher completely stops working so I called them to let them know what's going on, they inform me that the dishwasher is out of warranty and I'll have to pay a service charger for them to show up. I said for what you never fixed it the first time! The guy was rude and had an attitude! I took my business elsewhere!

Guy at parts counter didn't sell me part I ordered, but he did sell me part I needed!

Washer, dryer and refrigerator. Wisman's is our go to appliance shop. Find Gary ask him about the ice monkeys.
Another house, another refrigerator and Speed Queen set and we're still fans of Wismans Appliances. The fridge arrived with a small ding in the door and the replacement was ordered before I could complain. In a week the door was replaced.

Horrible customer service! I manage an apartment community and Wisman's was sub-contracted to repair a washer that was still under warranty. They didn't show for this appointment that was set by HHGregg who the washer was purchased from. I called to find out why they didn't show. The "lady" that answered the phone was so rude and claims it's because we didn't call them with the model number to the washer and the address to the apartment, even though HHGregg had already given them all this information.
I tell the lady to hold so I can get the information and she hung up. I then call back and ask to speak with a manager or owner and "Linda" says to me that "Tom" (they won't give out last names) will have to give me a call back. Well when "Tom" calls me back, come to find out the lady I spoke to the first time lied and said I was cursing at her that's why she hung up.
I have used this company in my personal home and at other properties I've managed, NEVER again!
The best part was when "Tom" told me well we didn't know where we were supposed to go. Seriously you go to the office. Please any contractor that does work at an apartment community knows you ALWAYS go to the office first!

We support locally. We have always used Wismans Appliance services. They have always been there for us. Always a great staff and service. Would recommend them for anyone who ask.

They were quick and got my washer back up and running in less than a week, and that includes ordering parts! I'm appreciative of their quick work!

Tried to shop at their store the other day. Due to medical reasons I can't wear a mask but also should not have to divulge what is a private matter because their sales people want to be extremely rude and tell me I can't shop there without a mask! I left and spent my money on a large dollar item elsewhere. I won't ever go to this business again. Extremely rude and disrespectful sales people!

This is what a service center should be
100% accurate parts supply and excellent product knowledge
Five Stars !!!!!!

WHAT A MISTAKE IN CALLING!!!! I made an appointment to have our washer fixed and they put the wrong date down. Well they did get someone out to fix the machine, but the guy was so mad that he even lied to us about fixing the washer. He said it is a communication error and there is just no way of telling what component is causing the problem. WRONG!!! The book with the washer tells you how to check and see what may be wrong. The reason I called them in was that I was not sure which pins were which to check resistance. The guy took the kick panel off, played with a few buttons and charged me $69.00 for doing nothing!!! Save yourself and go somewhere else.

Wisman's destroys your appliance in the name of "REPAIRING IT".... and if you HAVE to allow them to take in your appliance to be worked on in their shop, it will NOT come back to you in the same condition in which it left your home in. THAT IS THE LONG AND SHORT OF IT. I tried to write the REAL review full of details about just what happened to my washing machine and what it looks like now. If you seen Pictures of my Washing machine BEFORE Wisman's FIXED IT, and then AFTER they brought it back to me, you would understand WHY NEVER TO HAVE THEM WORK ON ANYTHING FOR YOU! If you like to keep your appliances looking the same, shiny and new, and clean, then go elsewhere and don't let them near your appliances....If you want your appliances put back together like they would do at the factory, then DON'T LET THEM TOUCH YOUR APPLIANCE... If you have a Warranty issue, and your Warranty people tells you these are the people you MUST go to, tell them to take a flying leap, because you refuse their AWFUL service. Save yourself a BUTTLOAD of trouble and a HUGE AMOUNT OF ANGRY FRUSTRATION getting back your appliance that has been beaten, dented, scratched, scuffed, improperly put back together, and covered in filth, grime, grease, and cat hair!!! I'd give them a ZERO if I could!!!! Bunch of A---holes is gonna cause me to have to get a replacement washer, and now I'm gonna have a mismatched set because of their incompetence! I'm a thoroughly pissed off woman, because I had a beautiful expensive washer dryer set & now it looks like the washer I had in perfect shape has been beaten to hell and back by a jackass.

Had a dryer problem. Joe was Fast Fair and Friendly service. I have worked with hundreds of contractors and their subs in the insurance claim repair business for 45 yrs, Wisman is by far the best, they tell it like it is and give great service.

True story... bought a fridge in the lower end used section, cleaned it up, plugged her in and no go.... not getting cold. Naturally, I was a little bit unsettled by this after all the loading and removing of the doors to get the stupid thing in my house.... I took it back a day later, told them what happened and these guys gave me great customer service and took care of me.

Service guy was fantastic. Knew his stuff. Very friendly. However, on his first visit he found out we needed a part. Said it would be 3 weeks max. I called GE after 4 weeks. (I had forgotten it was Wismans that came out) GE person called Wismans, was told part had just come in that day and they would call me that day to schedule. No call that day (Thursday), Friday or Saturday. I left message late Saturday night. Someone called me Monday morning. Said service guy would be in New Haven, Grabill, Leo area on Tuesday. (We're in Leo) But, I had to be open the whole day. I asked for at least AM or PM. He said he couldn't narrow it down like that in Leo. Really? Whatever. Again, the service guy was great and now our stove works.

If they don't have it, they usually can get it within a few days.

Never had any issues with this place. They have always been nice, respectful, and honest unlike Home Appliance. I won't go anywhere else BUT Wisman's. They are knowledgeable, do excellent work, and above all, HONEST. If I'm wrong, then tell me why they have been open for so many years. Hello!

Excellent service repair on my non working refrigerator within 90 minutes from the time I called them. The service technician Mr. R. quickly diagnosed the problem with the refrigerator, and put in a new electrical module in about 7 minutes with a part from his truck. Very reasonable cost for this fix because we all know that unfrozen food must be thrown away. Thanks again for Wismans Appliance Repair!

We purchased a Speed Queen washer from Wisman s with a 10 year covers everything warranty. Mike (our salesman) was very helpful. He explained the pros and cons of the washers. I explained that I was done with front loaders (2 in the last 7 years) and I wanted something that would last. Speed Queens are costly up front ($900) but a 10 year warranty and knowing we have a quality washer was worth it to us.

This is the second appliance we have purchased from Wisman s (scratch and dent refrigerator) and we always have great salesmen and service.

We will continue to use Wisman s and we encourage others to go in and talk to Mike!

Wow, I'm so impressed with Wiseman's service department! My freezer was running ALL THE TIME and collecting frost at the top of the door. The serviceman determined the problem, contacted the extended warranty people and came back and fixed the problem in only a few days! Now the freezer is running only half the time it had been and NO frost! Love you guys!!!!
Sue

Very helpful with what I needed and knowledgeable reasonably priced

Got what I wanted exactly what I wanted under $500.00 . . . A GE Gas Range and its simple and the sales guy didnt try to push anything else on me! I would reccomend them!

Our dishwasher went out a leaked all over our floor forcing us to purchase new appliances. Steve was easy to work with and made us an amazing deal on replacing all of our appliances. They even offered to give us a dishwasher to borrow until our new one came in.

Best place to get parts. Prices are right and their staff is knowledgeable

Got me exactly what I needed to get my dryer backup and running!

Wow! All I can say is WOW! This place was HORRENDOUS! The technician came out from Wismans to look at my Samsung washer that was giving a code of LE in the middle of a cycle and shut off. The technician continued to run an empty cycle to see what the machine was doing- while the tub filled with water the tech looked in his iPhone4 to find the code it was throwing. After the tub had filled halfway the tech knew what was wrong with it- he told me the sensor that tells the machine to stop filling water was bad and it needed a new sensor and hose. Tech said he didn t know how long the parts would take to come in due to covid, I told him that was fine and that I d just continue to manually put the machine on rinse and spin to finish a cycle and would wait for parts. Tech said that was fine and left- next day my
Machine overflowed and leaked bleach water into my finished basement. I called the store to let them know what happened- they called their insurance agent for some reason and the insurance agent called me to see what had happened- I told her and immediately her response was we re not liable for damages I didn t call about that I called to let them know to tell their techs to inform customers NOT to use the product if there s a chance of further damage- however because I called them out on a mistake their insurance labeled us a liability and now refuse to work on our machine. What in the world?!?!?! Why? No answer other than we reserve the right , which is nothing more than a verbally legal form of DISCRIMINATION! Anyone can reserve the right- we re all FREE to reserve the right - you can t reserve the right to intentionally discriminate against people and this is what s going on with this company. This was set up by pivotal home solutions so we didn t get the option of choosing what company came to service, but I can guarantee we will NEVER use this place again! So much stress over a simple fix! Incredible! Scary to know this company won t stand by their work! Simply HORRENDOUS!!!!

Got the part they order on time, great service too.

We ve used them twice in the last year for dryer and refrigerator repair. Great service and saved us time and money by not replacing an appliance. Realistically spending 100 - 500 for a repair often is cheaper then buying a new appliance now days. The cost of a replacement fridge like the one we have is over 2G. We spent 250 for repair and no hassle of removal, replacement Ext.. Their repairmen know thier stuff! Invaluable now days!

I bought a washer and dryer set that was used. Within 24 hours, the washer stopped working. They had to come out and take it back to their shop, fix the issue, and return it. That took them a whole week to do, where I was out of the appliances. They didn't offer any discount or refund either. They said the used appliances were checked over, but clearly they weren't checked well. I wouldn't buy through them.

Horrible customer service. I pretty much had a deal done to spend a fairly large sum of money on some new appliances, until the kept changing what they were telling me. I had enough and just walked out. And the place stunk like smoke.

Wiseman's appliances is the best in Customer service and quality hands down!!!

Needed a unique size dryer to fit in a small space and stopped into Wisman's on a Sunday afternoon. The gentleman, Chris, who helped us was very helpful and went above and beyond to find something that would work.

Only place to buy appliances in Fort Wayne. Jake was awesome.

Very happy with my experience with their parts department.. they worked with me to resolve an issue I had with my refrigerator. Would highly recommend for advice, parts, and appliances.

Poor service experience so far. Guy working the phone when I called should not be since he doesn't seem to know how to handle customers. Technician that stopped was good, straight to the point, listened to the troubleshooting I had done so far and arrived at the same diagnosis I had, lack of refrigerant in the fridge. BUT, after telling me the pick-up/delivery guys would be in touch to bring it in to the shop for service and repair, I haven't heard anything in a week. Who runs a business like this? We'll see how the rest of the experience goes...

I feel like I need to elaborate on the clueless employee on my service call mentioned above. Whirlpool was/is covering the cost of a service and repair on my refrigerator and set up a visit from Wismans that I then needed to call and confirm. When calling to confirm my scheduled time and describing my issue, whoever in the service department working the phone (who admitted to not being a technician) needlessly worked really, really hard to try to set my expectations low of their servicing by dismissing my troubleshooting and repeatedly stating/claiming that my refrigerator (that is in my attached garage) may not be able to diagnosed correctly because it is outside the appliance operating range (55-110 F) - my garage is not outside that range (based on empirical data from a garage thermometer). Even after telling the guy it was not outside the range and it still didn't work when it was 70 outside, he still tried to explain it to me which was innocent and comical/cute at first, but quickly became annoying when he continued to persist (background: I'm an engineer and I've worked on several complicated space and aerospace systems over the years, I understand temperature operating ranges and the potential effects of temperature on proper operation). By the end of it he was practically arguing with me about the temperature range of my garage and operation of my refrigerator, neither of which he had any insight, nor any expertise (recall he was not a technician). He dug a hole and just kept on digging, but the real kicker here is it he didn't need to do any of this because regardless of whether they could or couldn't diagnose the issue, they were getting paid. He should have just said ok, we'll be out on day/time, see you then.

They have a great selection and stand behind their products!

I would never recommend this company due to lack of education of delivery staff. During delivery of a new gas stove the cord was not long enough to plug into the wall they asked for an extension cord to run the stove off of. This is a huge fire risk and should never be done!!! Than after telling them that I would keep the old stove and return the new one until I could better find one that was appropriate. They put my old stove back turn the gas on and never lit any pilot lights nor informed me they where not lit and they left. Called office with concerns and was told by the lady who answered the phone that "they are not trained to handle pilot lights or in appliance safety"! WHAT!!! You are an appliance store!

I am raving about Wisman's service department. They promised fast service and didn't disappoint. These guys are professionals that blow the competition away. They definitely deserve my five star review.

My 4 yr. old Elite dishwasher was leaking, so I called Wisman's and they arranged to have a serviceman come out the next day. I was given a window of 8-12 Noon, and "Al" came at 12:30p as he was delayed at another repair job. He looked my hardly used dishwasher over, declared it was the cleanest dishwasher he'd seen in a while and that the rubber door seal was like new, but could not find a source for the water leak. He charged me a trip charge of $89 which I paid and he told me if I noticed any more leaking that I had 30 days to call them for a free return trip out by Wismans. Three days later when I turned my dishwasher on, it was leaking in the same area, so I phoned and the serviceman Al stated that all he could do was replace the rubber door seal & I would have to pay for that part and the labor charge to install it. I questioned why he would replace the rubber seal on the door when he had told me 3 days earlier that it was in perfect condition. I also told him that the water seemed to be located under the metal "ribbed" hoses in the middle of the area under the dishwasher. I asked him to determine where the water was actually coming from before he replaced anything. Al the repairman agreed to come out today, but called this morning and stated that I needed to find another appliance service store as he would not come & he would refund the $89.00 I paid earlier this week. I am dissatisfied as I feel he was going to install & charge me for something I did not need nor was he agreeable to finding out the real cause of the water leakage.

Great local company for parts,service and new appliances

Wisman's has been are go to place to get appliances for over 30 yrs.
Our sales person Josh was very knowledgeable, we bought a
refrigerator this time.

**update** I bought a new house, which required new appliances. The first purchase back in the day was small. The service I received on the small purchase years ago prompted the return visit, and much larger purchase. Thanks for the great service once again!

Great prices, I bought a cheap used dryer here, that had a minor issue. They fixed it, no hassle! They really stand behind every single product. I will be back in the future definitely.

Excellent customer service and friendly staff. Prices are fair and their service department has most parts for your appliances

Horrible service. The employee who was sent to my house complained the whole time that he could have done three jobs in Fort Wayne in the amount of time it took to drive to my house. He worked on my dryer and said it worked. The next day I go to use it and it didn't work. I called and they said they would not come back out. I expected more from a small family owned business when it comes to doing the right thing and treating people right. Two thumbs down!

Left a message for what I needed. They called me back with the appropriate part I needed and had it ready. Friendly staff.

They had the parts i needed and they were open on Sunday....everyone else that sells appliance parts was closed....bit kudos to them..

Mike was very professional and really helped me out to find the best deal and very quick

My experience was excellent! Found a dryer in perfect condition. And they came out to test the dryer and do repairs if necessary when my dryer wasn't heating up. Come to find out it was the vent in our wall in our apartment. We hooked up a lint catcher on the end so we wouldn't risk damage to the dryer. And that baby dries towels in one cycle. Because of the great service we had and the fact we were informed of what to do to keep our dryer safe we walked away with a smoking deal. I will be definitely returning to them when we need something else! And I will refer them no problem.

Called May 31 to report an issue with our refrigerator that was under it's one year warranty through Whirlpool. The repair technician came to our house quickly, stated we needed a new door to our refrigerator and it would take a few weeks to be shipped to their store. Time passed, we got our new door, and the issue with our ice maker still persisted. After calling Wisman's to inform them that our problem was not fixed, we were told the technician was on vacation and he would call us back. We never received a phone call back. We double checked that we would still be covered under the warranty from Whirlpool if they fixed our issue after the warranty was expired. Yes, you called before, there will be no issue. After still not hearing from the technician, we called Wisman's yet again to inform them of our refrigerator not functioning properly, they stated our warranty through Whirlpool had expired and they would no longer provide any services to us. After contacting Whirlpool, they granted us an extension and arranged with Wisman's to come to our house. It is now September 29th and the repair technician came and rudely stated to me that our issues are caused by Whirlpool, not that he doesn't know what he is doing. He did not allow me to express my concerns about the issue of being tossed around by his company. What he did do is talk over me and did not listen to my concerns about the stalling and intentional time wasting to have our warranty expired. Unfortunately, this is the only Whirlpool approved service repair company in Fort Wayne. Use this company if you want to spend five months waiting for ice.

They was so helpful and nice as soon I walked in the door.

Called yesterday for a service call they were right on it the next day.Fantastic technicians thank you so much guys you knocked it out of the park!!

We've used Wisman's a couple times now, they have always been great to work with and extremely fair to work with.

Called for service to my 10 year old Frigidaire, and Mitch was here the next day. Just some frozen/clogged lines causing drainage issues. For $100ish my problem was solved. He was very knowledgeable and fast. A big help. I'll use the company again and b/c of him will also go to Wisman's to purchase appliances in the future before going to a big box store.

Great prices, great staff, friendly delivery people. I love all of my new appliances!

Service from the crew at wismans was fantastic!
So helpful!
Nothing bad to say at all

These guys are so friendly, helpful, and without an agenda to price gouge you!

Just took a broken bridge to get some input and guy was cussing and wouldn't take it. Which I had no problem. What ever happen to hospitality and good manners?! Not a way to speak to customers

I've purchased two appliances from this business over the 10 years I've lived in Fort Wayne. Each time, I lucked out with finding what I was looking for (a compact washer and a stacked washer/dryer unit) because they had it in stock. Pretty simple in and out and appropriate prices.

First time took fridge home didnt work was replaced no problem, years later bought another fridge took home didnt work replaced third fridge didnt work never buying there again

Great experience! Jake was amazing to work with. Would buy from them again!