M Vaillancourt

Review of Wisman's Appliance

My 4 yr. old Elite dishwasher was leaking, so I ca...

My 4 yr. old Elite dishwasher was leaking, so I called Wisman's and they arranged to have a serviceman come out the next day. I was given a window of 8-12 Noon, and "Al" came at 12:30p as he was delayed at another repair job. He looked my hardly used dishwasher over, declared it was the cleanest dishwasher he'd seen in a while and that the rubber door seal was like new, but could not find a source for the water leak. He charged me a trip charge of $89 which I paid and he told me if I noticed any more leaking that I had 30 days to call them for a free return trip out by Wismans. Three days later when I turned my dishwasher on, it was leaking in the same area, so I phoned and the serviceman Al stated that all he could do was replace the rubber door seal & I would have to pay for that part and the labor charge to install it. I questioned why he would replace the rubber seal on the door when he had told me 3 days earlier that it was in perfect condition. I also told him that the water seemed to be located under the metal "ribbed" hoses in the middle of the area under the dishwasher. I asked him to determine where the water was actually coming from before he replaced anything. Al the repairman agreed to come out today, but called this morning and stated that I needed to find another appliance service store as he would not come & he would refund the $89.00 I paid earlier this week. I am dissatisfied as I feel he was going to install & charge me for something I did not need nor was he agreeable to finding out the real cause of the water leakage.