Tamara Scott

Review of Wisman's Appliance

Wow! All I can say is WOW! This place was HORRENDO...

Wow! All I can say is WOW! This place was HORRENDOUS! The technician came out from Wismans to look at my Samsung washer that was giving a code of LE in the middle of a cycle and shut off. The technician continued to run an empty cycle to see what the machine was doing- while the tub filled with water the tech looked in his iPhone4 to find the code it was throwing. After the tub had filled halfway the tech knew what was wrong with it- he told me the sensor that tells the machine to stop filling water was bad and it needed a new sensor and hose. Tech said he didn t know how long the parts would take to come in due to covid, I told him that was fine and that I d just continue to manually put the machine on rinse and spin to finish a cycle and would wait for parts. Tech said that was fine and left- next day my
Machine overflowed and leaked bleach water into my finished basement. I called the store to let them know what happened- they called their insurance agent for some reason and the insurance agent called me to see what had happened- I told her and immediately her response was we re not liable for damages I didn t call about that I called to let them know to tell their techs to inform customers NOT to use the product if there s a chance of further damage- however because I called them out on a mistake their insurance labeled us a liability and now refuse to work on our machine. What in the world?!?!?! Why? No answer other than we reserve the right , which is nothing more than a verbally legal form of DISCRIMINATION! Anyone can reserve the right- we re all FREE to reserve the right - you can t reserve the right to intentionally discriminate against people and this is what s going on with this company. This was set up by pivotal home solutions so we didn t get the option of choosing what company came to service, but I can guarantee we will NEVER use this place again! So much stress over a simple fix! Incredible! Scary to know this company won t stand by their work! Simply HORRENDOUS!!!!