Wisman's Appliance Review

Very good service. Sales rep was very respectful and professional. He was busy and still managed himself well.

My fridge broke down in the middle of the night and all my food went bad. I was able to get a great used fridge from Wisman's with a 30 day guarantee, delivery and install, and they are taking my dead fridge away. All for dirt cheap. The sales people are friendly, helpful, and no pressure. I was allowed to take my time making my decisions, and every one of my questions were given honest answers. Super happy. Would recommend to family and friends with confidence.

Great local place to buy your appliances from. I mean of all the local box stores use them for your service calls and part supplier why not just buy directly from them. It just makes sense!

My refrigerator died 3 days before I was moving out of my house and it was staying with the new homeowners. I called and they scheduled the appointment for the following day. The service person arrived while I was gone and only another contractor was in the house, and when he could not reach me, so he left. I called back and requested a return and he arrived the following morning. He stated that I needed a new compressor and it would be about $700. I told him I would call the realtor and see if the new homeowners wanted it repaired. He said to call back if we wanted it repaired and that it could take a few days, because he would probably have to order the part. I was charged the standard $89 fee for diagnosis. I called back the service center an hour later and said they wanted the item repaired and they said they would have to order the part and it could take up to a week or two if they had to get the part directly from LG. She could not give me a date and frankly was short and unfriendly in every conversation I had with her, which was about 5 or 6. The following day I received a call that LG did not have the part, so they couldn't help me. I went online and was able to order the part directly through Sears parts online and had them express mail it so it could arrive 2 days later. I called back and asked if they could schedule the install and spoke to the service manager that basically said he didn't know what the service person told me, but he would have to talk to him and let me know by Monday morning if we would need to bring the until in so they could properly install the part and make sure it was running. He also said the cost could be much more, because they would need to make sure it was working for several days and that they could not guarantee the work since the part was coming from somewhere else. I said that was fine and as long as it was working for the new homeowner, if it were to break, we had offered a home warranty, which would cover it. So, Monday and Tuesday pass with no call back. I called today to follow up and Don, the service manager, said he isn't interested in doing the service, because he needs LG to back the part. The most frustrating thing about this is that he should have told me this last Friday. I now have new homeowners with a part and no working refrigerator when I could have called someone else at this point. Apparently, Wisman's is happy to take your money to diagnose, but not willing to find a way to get your item repaired and take care of the customer any way they can. It is unfortunate, because I have used them in the past, and Mitch the service person, was friendly and has given me great service in the past. I will never use them again.

Wish I could give 0 stars. Worst customer service I have ever seen. They do not care about fixing anything. Only want money. Will NEVER use them for anything again. Incredibly rude people work here.

Had the part I needed and knew exactly what I was looking for.

They were very professional they had my part their prices were kind of expensive but it's save me from having to order it and wait 3 days to get it thank you wismans

One would think if you're paying $200 to have an air conditioner installed that you purchased from Wisman Appliance in the City of Fort Wayne, Indiana, that they would install that appliance with all safety of anything entering your home from the outside. In other words...it's an appliance organization and people are being paid to install their products. Why in the HELL wouldn't they install it properly ensuring that no gaps, small holes or anything is left for critters to crawl in your house? Duh! Do not hire anyone from this store as they cause MICE to enter your home after you've paid dearly for professional help.

if I could pick 0 I will get it this company literally charged me $94 to come out and look at my stovetop and others without even bother telling me that they charge an extra $25 service to look at my oven because it is separate from my stove top then didn't even tell me that the electrician was going to give a different price because they told my dad they were only charging us $50 and then I told them that I would like a refund of at least the $25 and they told me oh well we can't do that and I told him that I would be not using their services and recommend not using their services to anyone else and the lady was like oh well I'm sorry to hear that

One of the only places left in town that actually knows what they're talking about when it comes to appliances. New, used, parts or service, definitely the best place to go.

Found o washer and dryer for decent price and was treated nicely and efficient

We had Wismans out this week to "fix" our dryer. They were here ten minutes to determine that it was not our dryer. In fact, it was an electrical issue. We got charged a $90 fee for something they could not handle ( I had explained the issue over the phone prior to the visit). Furthermore, when I called their customer service line to speak with a manager, Chrissy, she was screaming at me through the phone stating that it was their policy to charge folks no matter what. I am very disappointed by the etiquette of a manager let alone the bill we received for nothing. This is why many companies offer a free diagnosis before charging the customer.

Great customer support for advice and help in finding the best price on the right appliance! Awesome parts department always has what we need in stock. They instill confidence with every visit. You'll never find this personal touch anywhere else in Fort Wayne- these guys know their stuff!

I've purchased a few appliances over the last couple years, and every one I've ever dealt with at this company is amazing. The people at the store are always fun and nice and patient. And the delivery guys are always so nice, so quick, and just really great to deal with!

I have used them for a repair of my washing machine n ice maker on my refrigerator. Thier service was quick good price n the service guy was very successful

In the past year I have changed out all of my appliances at Wismans. From their customer service to their delivery service it has been nothing but professional and exemplary. We will continue to use Wismans Appliance for all of our appliance needs.