RUN don t walk As fast as you can the other way! THese health care providers fell apart during this Pandenic Medical errors, lack of continuity of care, unresponsive, prescribing medications they should not, inability and laziness getting medically necessary care prior authorized. These Horrid Providers NEED Permanently CLOSED
My new provider, said, Thank God you hit away from their care, They WOuLD Have KILLED U
But GOD
Incompetent staff who NEVER take responsibility for thier actions.
I would give them 0 stars if I could, I tried to call to make an appointment for WEEKS. No one ever answered the phone ONCE. After leaving more than 1 voicemail over a few days I still NEVER received a callback. I ended up having to change my primary doctor to another doctors office entirely.
I use the Leland branch of Wilmington Health. My assigned doctor is Robert Johnson, MD. I have used him for many years. A few years ago because of the work load on Dr. Johnson he got Stephanie Collins, PA. to help him. I was reluctant about accepting someone else as my doctor even though I knew Dr. Johnson was still involved with my progress.
My experience with Stephanie Collins has been very good. She is very friendly and trully concerned with my health. She has patently helped me to control my diabetes by finding the best medicine suited for me.
I really appreciate everything she is doing for me and appreciate Wilmington Health making her a part of their medical team.
Jeff James, MD, CEO
Wilmington, Health
I am providing you with some of my observations and concerns that I hope will benefit your organization and your patients. For the sake of efficiency let me generally list rather than provide a narrative. Maybe you are already aware of these kinds of issues.
I received many texts, phone calls/voice mail and two letters from Humana
saying there were attempts to receive authorization for my medication but were receiving no responses from my Wilmington Health provider. This happened every quarter on 3 successive occasions. Each and every time, I needed to get involved so that Wilmington Health would provide authorization to Humana.
I decided to change providers not because of the above, but because I changed to an HMO with Humana. Since I needed to sign a release of records with you, I was asked to come in person to complete the form with my signature. When I arrived at the 1202 Medical Center Dr. Location I was advised that I needed to go to the 1124 Gallery Park location because that is where my provider was.The form was completed and signed in late November. After 6 weeks I followed up. The records were as yet unreleased.
I met with the Unit Supervisor: To get my meds authorization and to request again the release of my records. After an additional 2-3 weeks my records were still not released. I m in person for a third time for my medical records which I received immediately.
The following is what I learned: Humana Pharmacy informed me that it would have been more efficient for my provider to have written a year long authorization for the med in question. However, what happens per your Unit Supervisor, Wilmington Health receives a hundred requests or more from insurers on any given day and it s difficult to meet that kind of demand. Note: In this case, the patient became aware of what to do and informed your management re med authorizations. (It s becomes a scenario where the squeaky wheel gets the grease). Med filling is reactive rather than proactive.
Apart from my doctor s visit there have been two issues. 1. Inefficient medication handling and failure to release my medical records nearing two months. Also, it would have been prudent to have sent a letter advising patients that our providers have moved to a new location. How many times did patients go to the wrong location?
The letter I received from Catherine Daum re my decision to terminate my relationship with the Primary Care Division of Wilmington Health only serves to add insult to injury. In the course of the last 8 months, I have spent many hours being the communicative conduit between my Wilmington Health provider and Humana. Spending my time and driving across town many times isn t free. So I have been patient. Finally, while borne out of frustration, I said to your staff, that it seems they either need to hire more people, smarter people or both. Maybe Ms. Daum isn t aware of these aforementioned circumstances. However, she apparently has time to write a snarky response to me.
I can tell you from my own work experiences in the ministry and health care. People don t care what you know until they know that you care. Let us know where you are if you move. Care about our meds. Release our records the first or second time. Don t insult us in writing. It isn t professional. Catherine can emote if she wants but what I have provided you is heathy feedback and a normal response given the circumstances. They should have apologized but they didn t.
Former patient
Dr. Holly Smith is the best. Caring, supportive, responsive to my needs, compassionate, and helping me recover my health to enjoy life again. Her fantastic attitude and way with patients is special, and her staff specifically Kelly, are equally great. I am privileged to have Dr. Smith and her staff taking care of me and my family.
The doctors are good but they informed me on a procedure that I would not owe an amount for it as they had checked with my insurance and it was fine. In truth and they admitted the next year when they finally informed me when I came in again and asked for 5grand in front of everyone in the front desk they knew I owed it but was not told. There explanation was that the testing facility is not allowed to ask for the amount and they seemed to not care at all.
If I could give 0 stars I would.terrible practice. They do not care about patients overall health. This doc office is a joke. Do yourself a favor and go somewhere else...
Dr. Claudius Jarrett's office has very loose organization and I hardly get any care when I visited.
I have been going here for many years and the service and patient care has gone downhill drastically. Patient portal is a joke. I have left questions about my care and have not gotten any response. Appointments and procedures have been cancelled without cause or notice.
I thought I was going to give 5 stars as my spouse had a video appointment that went very well with a very knowledgeable PA who set up an endoscopy for her.
But here we are!
We live over a hour away. We arrived 30 minutes early for a 1030 apt after waiting over 2 hours past the appointment/procedure time, they told her they were running behind.
She is diabetic so she couldn't continue to wait for however many hours longer. So they rescheduled it for the next week.
Nothing like wasting a whole day because they can't appropriately schedule patients.
I filed a complaint online 2 weeks ago and they didn't acknowledge or follow up.. I went on a Saturday to the walk in clinic, visibly the only person in the entire place. I saw Kyra Williams, and told her what i thought i might have. She said oh, if that's what it is I'll go ahead and place your medication. I took a swab and urine test, and nurse told me to wait in the exam room. An hour goes by and i have to leave for work, and nobody even knew i was in there! I walked out and doc says I've been done. After saying to Kyra, ' i can't believe you guys let me sit there FOR AN HOUR, when i was free to go, she says "DO YOU WANT TO WAIT IN THERE LONGER?" Mistakes happen but not when I'm the only patient in the entire place. I saw her for 20 seconds and left with no knowledge of what medicine i was taking, time to ask questions nothing. Awful.
After receiving a check in the mail I called to verify that I was supposed to receive it, because it had been awhile. I spoke to Lisa H and she so graciously informed me that it was mine and to enjoy! Thank you so much for your patience and kind words. I love this group of people :)
This practice is too big and too cold. They direct you to a kiosk rather than a person to check in. Phone calls are always directed to the patient portal which is not mobile (iOS) friendly. Referrals are always to WHA docs unless you know enough to request another. Procedures with no patient education and no payment discussed. I cancelled those and went to another practice and they didn t recommend any procedure. Only otc meds and one Rx. Results of tests I had to call and ask for. However, my WHA primary care doc, Dr. Forystek, at Porters Neck is a 5* act.
I got a response back that at this time they re not accepting new clients okay no problem. However that wasn t honest - the office clerk meant to say we aren t accepting anyone with Medicaid. When my BCBS is active again and it will be soon I will not step foot in this place.
I have a big problem with this office, my granddaughters Dr left this practice, they supposedly assigned her another Dr, unknot to us. She ran out of her heart meds, we have been trying to call to find out who her new Dr is and get sent to voicemail, we get a call back and get sent to voicemail, she needs her meds she has POTS syndrome, without her meds she has seizures. 6 days later no answer.
place is joke, they call them self's health professionals; waste of my time. Go anywhere else
Dr. Christopher Jarrett who is the Ortho surgeon at Wilmington Health, doesn't give painless shots. He gave me a shot in my knee back in August 2019 and he just kept sticking me over and over without numbing. I was screaming as he kept inserting the needle into different areas around my knee cap, and afterwards, the shots he gave me made my knee so much worse! I was in double the pain that I was in before the appointment. Not acceptable behavior for any Doctor.
The place is dirty. Long waiting time and no adequate signage.
Have been a patient with Dr. Staubs for several years. I have had 3 back surgeries in the past, disc replacement, disc fusion, and have a cage around the lower part of my spine. He sent me for a CT scan to show cause to keep me on tramadol since I have ongoing pain. He was a great Dr. Since he retired now Carrie Emory said she will no longer refill my tramadol come on really it's tramadol. It's like now they don't care about there patients nor does Emory, she told me on the virtual visit that she isn't Dr. Staub and doesn't run her practice like he did, at least now I found a new Dr that knows how to be a Dr. and how to take care of a patient. I had the chance to go on disability but refused I like working and being a firefighter the tramadol helps me throughout the day, but I guess Wilmington Health doesn't care nor does Dr. Carrie Emory no wonder Wilmington Health has so many bad reviews its from doctors like Carrie Emory. Wilmington Health along with Carrie Emory are a big joke. If you need your medication and long term care look elsewhere.
This place is what is expected from a big business (socialized) medical facility. In my experience regarding a broken clavicle. The MD Claudius Jerrett gave me a straight forward remedy for my fracture and answered all questioned asked. A minor hiccup occurred receiving my prescription but was mediated with care by Ms.Kirstin whom is a phamacy receptionist.
Excellent doctors with a supremely friendly talented staff, I've been going to Wilmington Health for 20 years without any complaints or problems.
Dr Brian Webster and Dr. Matt Janik, are at the top of my list for GREAT doctors
First thing, I absolutely love the providers at this place. My issue is not with them. The staff are all really caring and they take the time to really work with you to address whatever issue you may have. However, I give Wilmington Health only three stars for their billing department and website. I have been sitting at my computer for over 45 minutes trying to pay my bill. I have registered for their patient portal, and there is a link to pay your bill online. The really annoying thing is that you then have to have your account number handy in order to pay. I cannot find the paper bill they sent me, and my account number is nowhere to be found on the patient portal. What is the use of an online bill pay option if you have to have a paper bill in hand in order to pay it??? It's really frustrating how clunky this website is. I would have sent a comment directly to them, but the only feedback option is to leave it for a staff member. I have no issues with the staff, my only issue is with their terrible website/patient portal. It is absolutely ridiculous that I can't even leave feedback or email about issues with the website, so here I am. I now have to wait until Monday when their business offices are open to pay my bill. I have never in my life had a company make it so hard to pay them...
I have two doctors with Wilmington health. Rose Sunderland and Dr George. Both are great. Both are working so hard to help me with my arthritis issues. Best of all very caring.
Crystal Williams in customer support was amazing and very knowledgeable
I wish I could give 0 stars. Dr. Kara Williams was rude and only cared about getting home for the night. She left the room and never returned. She didn't call im my husband's meds or send his referral to the specialist. The staff was loud and unruly. Her response was "sometimes we just have stomachaches". Called numerous times with no call back. I plan on filing a complaint with the medical board. My husband is still very sick and we still do not have any answer or his prescription or his referral.
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