Great service and care about customers. I got a great deal on my 2019 Hyundai Elantra and when got rear ended a couple months ago I had it taken to here to be fixed. They did a great job and Mike was great at keeping me updated on progress.
I worked with Willis after I contacted them through an online listing for one of their vehicles. Their virtual assistant confirmed my contact information within a few minutes, and I had an appointment set within two hours of them opening up.
I met with Blake Warlop and he was fantastic to work with. He answered my questions, gave me time to consider my options and wasn t pushy. The Willis dealership is a fairly standard setup and since I was trading in another vehicle and financing, there were a couple hand-offs between people. Blake guided me through the process and checked in regularly.
Jamie handled the financing piece and was friendly and personal in his approach.
Overall, the entire experience took about three hours of my morning, but I ended up with the vehicle I wanted, the options I needed, and an overall pleasant experience.
The Willis campus is fairly large and has several buildings. There was some signage, but it was a little confusing knowing which building to go in when I arrived.
Pros:
-Friendly people
-Plenty of options
-Good financing options
Cons:
-Confusing building and limited signage
-Traditional approach of let me check with my sales manager
Set my appointment with a 3 min. phone call. They got the car in no problem, then drove me home. Picking up the car was pain free, and man did it shine. They did a great job. I only got the exterior detail package, but even the complimentary vacuum and wipe down of the inside was great. Very impressed with the service.
My first time buying Lexus RX350 was amazing experience. Willis Automotive team did great job buying this vehicle and make it easy for me. I thanks to Connor G. for being my sales consultant about this car. Connor went above and beyond. And I want thanks to Jake for getting me approved and letting me own Lexus RX for the first time. I really appreciate it all they did for me. My car was ready for me when I called and tested drive. The car was clean and shiny. I had no problem driving this vehicle about week so far. I recommend Willis Automotive for any who is looking for vehicle. I like their customer service and friendly staff. Very good environment to check out. I give 100% stars.
Great service took my car in because I was having some issues with it I speak to a lady and she sent me to Sanin that help me with everything I appreciate all his work he got me right and got me a loaner car while my car was getting fixed always was updating me with what was wrong with my car he was so helpful I have never received good service in my lifetime until I went to Willis auto
I purchased a truck from this place and they say they are the best at maintaining their vehicles and keeping them in top notch shape I purchased a vehicle and I for whatever reason forgot to check the oil on my own before purchasing. I checked it a few days after purchasing it and it was 2 quarts low on oil. I also had a back license plate light out (they weren t on when I bought it, it was during the day). They don t really seem to practice what they preach.
We purchased a certified Lexus RX350l from Willis. Before purchasing we were undecided on what 3rd row SUV we wanted. They let us take home and drive 3 different vehicles to test. At no time did the sales ever call bothering us on how we liked what we took home. After purchasing the finance was short and simple and the technology person was top notch as well. Best vehicle buying experience ever!
I just purchased a (slightly) used MINI Cooper convertible from Willis and I m really impressed. I live in Michigan, was slightly nervous about dealing with an out-of-state dealer, but Willis was fabulous. My sales rep Blake was really great at communication and followup, and when there was a hiccup with paperwork, the business manager (Charlie) was fantastically helpful.
Top notch service. My ac was not working properly on my Jaguar f pace I made an appointment which fell on my birthday. They asked me if I needed a loner car since I was driving from Cedar Rapids. I said No. I got there a day before my appointment and the morning of my appointment the sales guy (Jack) who sold me the Jaguar called me to wish me happy birthday. I was so shocked that he went above and beyond to do that. During the appointment I changed my mind and wanted a loner car, they did not have one but because it was my birthday and I was checking out of the hotel, they did all they could to find one. My cabin filter was blocked (picture) and Sanin Sinanovic replaced and made sure all went well. Thank you all. My ac is working well. They made my birthday spectacular.
I had an issue with some paint peeling off my 2018 QX80. Matt was exceptional, he stood behind this and I needed to tout them on their customer service. I am also a business owner and I know that customer service is a top priority. Thank you to Matt and the staff at Willis Automotive for standing behind their product and making things right. I greatly appreciate it and will recommend this to family and friends.
willisautocampus.com