3 years ago
First of all, I would absolutely NOT recommend sta...
First of all, I would absolutely NOT recommend staying at this hotel or having a wedding there. I stayed 2 nights at this hotel in January 2020 before the lockdown in Italy began. I was with my fiance as a special trip, because we had chosen the hotel as our destination wedding venue and wanted to check it out before the wedding. We paid a deposit of a couple thousand euros in November of last year for the wedding. Regarding our stay there, I would say the hotel's services are completely mediocre and sub-quality given the price. I've travelled many places around the world and have stayed at numerous luxury hotels and my stay here was very disappointing, even when I had been slightly biased in a positive direction since I had already committed to holding my wedding there. First, the rooms' walls are extremely thin. Because the hotel itself is an old building, you can hear the footsteps above and the faucet sounds from your neighbors taking a shower at all times of the night. On the second day, I had to move rooms to a more remote part of the hotel because I barely got any sleep on the night before and I'm not even a sensitive sleeper. Second, the hotel is very far from city center of Florence by walk which the hotel downplays in its marketing efforts. Third, there's a lot ambient noise of traffic when you are sitting outside since street with heavy traffic wraps 360 degrees around the hotel. What's most egregious of this hotel is what followed our stay. It REFUSED to give us back any of our deposit which amounted to a couple thousand euros, when we wrote to them saying that our destination wedding for this summer would have to be cancelled. We wrote the week that the entire country of Italy including the hotel went under a strict lockdown. We wanted to give them an early heads up as a way of acting responsibly. As Americans, we also faced months of indefinite lockdown due to the pandemic (which is still ongoing at this moment) and we knew that our guests from all over the world would not be able to make travel plans to attend our wedding given the severity of the situation and the travel bans in multiple of the world. Although the hotel admitted that it is indeed a horrible situation and that they themselves would not be able to guarantee holding our wedding, they still refused to give us back our deposit. We have been back and forth with the hotel many times and even escalated it to their general manager, Vanessa, but the hotel has outright refused to give us our deposit back. I couldn't believe a hotel of this caliber would conduct such unethical business practices of fraud at a time when the whole world is suffering. We, too, are disappointed that our dream wedding will no longer happen. This was out of our control but we took swift necessary measures to communicate the inevitable cancellation to our guests and wedding vendors. All the other wedding vendors including our photographer, videographer, florist, and performers were all understanding and they gave us back 100% of our deposit. They did so, not necessarily because they were legally obliged to, but because they have the decency and professional manner of not taking customers' money when they know they cannot even deliver on the promise of rendering the service. Villa Cora, obviously, is an outlier in their unprofessional and unethical behavior! This is unacceptable for a hotel that markets itself as a luxury hotel of high caliber and charges a rate like they do. Their actions prove that they are an absolute fraud. No respectable hotel acts in this manner and take advantage of couples and guests who are all hurting by the unfortunate situation of the pandemic. Shame on you, Villa Cora! I hope everyone doesn't make the same mistakes I did and think twice before staying here, there any plenty of nicer hotels in Italy at this price!!!