White Horse Hertingfordbury Review

Lovely place ... friendly staff ... Great food ... brilliant atmosphere

An absolute must we had an amazing meal, the staff we charming the service was quick and efficient and the food was delicious and so well presented..We will definitely be returning x

Really nice laid back lunch. Venue looks stunning, recently been renovated and looks beautiful. Food was delicious, large portions!!! Great for families with with children as plenty of room for pushchair etc. Plenty of parking or an easy reach of walking/cycling on the Cole Green Way.

Just love this pub . Its tiny and old but just love it

Good service and good food. It was a very enjoyable lunch.

Nice peaceful place to relax. Didnt try the menu however will do in the future.

Staff and management had made a really big effort for covid measures. Well done. Excellent service & great food.

Great decorations and wonderful selection of food but just a tad too fancy for me...What can I say...I'm picky!

Was a really lovely sunday roast. Would have been 5 stars but service was incredibly slow. We was there for nearly 4 hours...

What a great place to be in the sunshine and right on our doorstep!
Great food and the staff did so well to make us feel welcome. Thank you for making our birthday lunch one to remember.
We will be back for more food and drink very soon

This village hotel has had a serious makeover, and has now become a go to destination for drinks, dining and weddings.

This pub/restaurant is set in a well-kept, picturesque village. There was ample parking (free) and was easy to find. Wife had a work's Christmas party here, so we decided to stay the night rather than drive home. Wife had a great time at the party, (held in the marquee) which was well organised and catered for. They had a very talented band on and the music was a good mix. The room we stayed in was clean, tidy, well decorated, had a huge bed and a lovely en-suite. The bar was lively but the bar-staff were quick, polite and attentive. We had a very small problem with the room heating, but this was attended-to immediately and resolved within minutes. The whole place is beautifully kept, and the staff really all seem to care. All-in-all a very nice experience, and without question we would stay again. Well-deserved praise all-round.

*This review is for the restaurant only, I didn't stay in the hotel*
I was part of a large party that came for lunch on Saturday 9th November. It was almost full in the restaurant with a wedding party, a private function opposite the bar and us (2 long tables). We had all pre-ordered our meals from a set menu, but there were a couple of problems with the dishes. My friend didn't get her main course until we had all finished ours. Staff were very apologetic and offered to minus it from the bill.

The food itself was average. I had the burger and the meat was really bland. The person next to me had the pork belly which was drowned in some sort of consomme, thus making the crackling soggy and not crunchy as expected. I had a white chocolate chesse cake for dessert which didn't taste of white chocolate or even vanilla. The texture was weird and not creamy, almost like a light jelly texture. Not my idea of a good cheesecake! Unfortunately I didn't enjoy any of my courses.

I don't know if they had too many bookings and not enough staff but even trying to get condiments was a battle. In the end one of us went searching and got it ourselves.
The staff were lovely and friendly just maybe a bit stretched that day. It was a shame about the food but I expected better for the price. I think if I returned I would avoid the weekend and go on a weekday for lunch or dinner. I'd like to give the White Horse another try due the staff and it being a lovely pub/restaurant (and this is what my rating is based on) but I hope the food would be a lot better this time.

Nice beef Sunday Lunch, once the right meal arrived. We were served turkey and the staff insisted it was beef in spite of clear difference.
Maybe the pub should treat staff to a selection of meals so they can tell the difference between good red roast beef and classic pale turkey

It's in a lovely setting very helpful staff I will be recommending it to all my family and friends.

Great meal with great service. Would have given five stars but the manager was a bit rude when we first came in, stating they didn't normally serve food in the bar area despite me asking and reserving a table before the visit, and being the only area we could eat in as we brought our dog.

Deceptively large on the inside with a big garden area to the side. Good beer, good food, friendly attentive staff. Thumbs up from me, and will be going again!

First vist to the White Horse, had a lovely evening. Great decor, excellent food and friendly helpful staff. Will definetly be going back.

Disappointing.
I phoned the restaurant at around 13:00 to advise them of an additional member to our party of six. When the phone was eventually answered on the fourth attempt I was advised that there would be no problem as the restaurant was quiet this evening which I was happy to hear.

We arrived at 7:15 for our 7:30 reservation and where shown to a table laid for 8, Why? It was a round table without awkward legs. why not remove one place setting and at least the guests do not have to appear as if two of them have had an argument.

The menu was presented on a type written yellow paper in a dog eared encapsulation(my local Indian restaurant presents it's menu in a nice bespoke leather cover) and stood little resemblance to the advertised menu on the internet.

Most of the party settled for a starter of breaded mushrooms with a duo of dips ( Barbeque sauce which tasted very much like Mc Donnald's and sweet chilly dip) but it was interesting how the cremated outside of the mushrooms contrasted with the watery tasteless inside to provide a lacklustre prelude to our meal.

The service, given that there were only 4 parties in of which ours was the largest, was poor. Several times we had to ask for condiments that should have been offered with the meal (the tartar sauce which was supposed to come with the scampi arrived around 6 minutes after the meal and had to be requested and I think they sent a runner out for the vinegar) and drinks glasses sat empty on the tables until the fact that a refill was desired was pointed out to a passing waiter and there was a distinct functional aspect to the service with little or no personal interaction, we where not even told the waiters name and had no encouragement to begin a rapport with him.

The Scampi that most of us ordered faired a little better but I have enjoyed the same meal at a Harvester restaurant along with 500 other guests. I should have liked something more in keeping with the occasion really but it was not to be found amongst the beef burger and lasagne offerings.

The cheese board was adequate and the ladies enjoyed their chocolate sweets but when at 10:15 the staff started to move tables around us setting up for breakfast that was nearly the final straw.

The coffee was nice but it was made obvious that we should not take too long drinking it and I have never needed to explain to a waiter how to make Gallic Coffee before.



As you may have understood I was very disappointed and I feel aggrieved that what should have been a very special occasion was marred by the poor service and lack of attention which could so easily have been rectified.

No I shall not be returning in a hurry, perhaps we were unlucky but it is not an experience I am anxious to repeat.

I would have posted this review on the Restaurant's own web site but as far as I can see there is no facility to do so.

Absolutely fantastic! Beautiful establishment with delicious food, lovey accomodation and excellent service. Would highly recommend to anyone passing through this quaint village

We loved our room. It was clean and very comfortable. Breakfast was delicious and the ladies that served us were lovely!

My wedding reception here was faultless. Manager and staff were so helpful and friendly. Beautiful food and excellent service. From the first visit to the wedding day they were just amazing.

Poor food and even worse service. Wouldn't go back there

Recently refurbished to a very high standard. Food was delicious & staff helpful & friendly.

Regulars here since it re-opened inc many hugely affirmative social media mentions and likes etc - last visit was a huge disappointment and we haven t been back since

Lovely young team, good food and nice surroundings however , a recent bad experience trying to order a late lunch snack inc the order being taken and then refused 5 mins later for no decent reason (a simple baked cheese and bread ) - basically kitchen is closed early because we ve had a party in ( pub almost empty)
45 mins later other people were served food - full meals and we raised the question to the manager respectfully and calmly, who then went off to investigate.
She didn t return to us and we left.
I wrote an email to her asking for feedback and an explanation and after three weeks no response - even after re-sending it.

What appalling customer care - so rude and disrespectful. Shame

Excellent quality food and good choice of local ales, cosy but elegant decor and newly refurbished

We held our wedding reception and evening here 26/08/18
Absolutley fantastic day . The food was wonderful , amazing service we would highly recommend this venue for any occasion. special thanks to Lotte and all the staff involved in our wedding thank you all Louise & Justin x

Food is excellent and staff are very good and attentive. It can get quite busy and does attract larger groups of loud people who get louder the more they drink.

Beautiful & well appointed premises - service good, food could have been better!

Service was brilliant; food was delicious, well portioned and reasonably priced; the only quarm I have is that their menu could use a little more variety.

A beautiful pub and very nice food. Friendly, attentive staff will definitely be back.

I Used the private dining room for a family wedding, they treated us really well. Can't fault them. My family have since been back several times and are always happy.

It's a nice hotel in a lovely location, comfy and nice decor
Was just a bit cold and pretty noisy, could hear kitchen fans and doors banging until quite late and early morning. Would stay again if just a night or two.

Modern and Cozy rooms in a quiet locale. Breakfast is a little slow but of good quality.

Lovely veggie pizza with extra extra garlic. Great taste

Tuffalo wine great and so is food.. screaming babies not so good

Nice pub nice food they also really Like dog and allow them in

Very tasty lunch and good service even though they were very busy, gorgeous cheesecake for pudding thank you

Great staff, good food and amazing interior. If you're looking for a great pub off the beaten track them look no further. Will definitely be coming back soon.

Well I ver priced! 8 of us had a table Friday night, service was very slow,and 3 of us that had chips, sent them back as they were ridiculously over seasoned and had pure salt all over them. Nice setting, but way over priced for what it is. More

Pleasant surroundings, good food, and good service.

great pub with lovely accommodation. Really would recommend this place. I'll be back again soon when I'm passing through the area

Lovely pub, friendly staff and if the amazing bar menu is anything to go by the restaurant is next on my visiting list. Our omelettes were perfect and very delicious.

Day1: Uncomfortable beds and poor pillows unless u like a cricked neck, breakfast was below average but the sausage was good, Bacon looked like it was cooked in a steamer, beans had stewed too a mound on the plate and black pudding cooked on one side, egg was over cooked. And to top it off the milk had turned. Tables were left uncleared and left you wondering where to sit. Evening meal: was a little bland although the portions were about right. Average very average. Day2: What a change breakfast was perfect and top marks for service, last nights dinner was also better and the steak was cooked as ordered. Bed still uncomfortable and bathroom although very clean is a bit on the cramped side.
Day 3: As good as day 2. Not sure what happened on day 1 maybe just an off day. Updated my rating to reflect better service and food, although I still think the rooms are uncomfortable.
The settings are as others have said, and front of building are in keeping with its age.

Good food options at this pub/hotel. Good Sunday roasts on Sundays, ok kids' options. Outside beer garden with many specialty ales on tap. Plenty of free parking outside.

Disappointed. Newly re-opened after refurbishment, and yes, the furnishings are contemporary but prices are far too high for indifferent quality. I stayed here prior to the refurbishment and enjoyed it more. Perhaps my expectations were too high. Average, I was expecting (hoping for) something better.

Loved this place. I met a friend for lunch and had great food and had polite and attentive service at a really busy time.

Great food and service, lovely restaurant section and the pub section looked good too. Would recommend and will be going again.

I simply love this place! Great for the family and having drinks alone or with friends. Good selection of drinks, food and great atmosphere.

Varied menu, good food and service.

Tastefully decorated that compliments that atmosphere

Much better now they have a new menu, however slightly more expensive than other good local options

Good location and just a half mile from Hertford town centre

A sadly average kitchen with a relatively small menu.

A great local pub, a good selection of beers and the food is very nice. Parking is a little limited, but you can park on the road if you need to.

Food was ok but wasn't anything special.It had a good feel to the place and the beer was good.

Amazing pub. Good beer, good food and a nice atmosphere

Just revised the menu, nice gastropub with a great atmosphere and tasty food

Lovely! Really nice and well decorated ambient, really good food and really nice staff

Comfortable venue. Wide-ranging menu and good service. It'll become a regular place to meet friends.

Really great atmosphere, beautifully presented and delicious food.

Lovely place, great service. So pretty inside. Staff polite and friendly.

Excellant afternoon tea , venue really nice, food lovely and staff very friendly , highly recommend

Nice and quiet. But asks you to wear a mask when u are having a drink very strange. Abit on the expensive side. Stick too weatherspoons

The stand in manager was not helpful to the receptionist when she had a problem checking us in and was not apologetic to us when our room was a twin and not a double ,it was changed later that day though.
Only one person stood out who couldn't do enough to help and closed some doors by us while another worker was vacumning in the next room whilst we were eating breakfast. ( A young blonde lad )

Really busy on Saturday evenings. Good choice of beers and lagers.