Western Veterinary Specialist Centre Review

Dr Cote was so gentle, sincere, and extremely knowledgeable.
He was very sweet to our Tyson, and clear in his details explaining medical terms to us.
I wish my doctor was like him !!!
I highly recommend him if your animal needs help.
The ladies at the Western Veterinarian were very kind. The place was calm, and extremely clean.

Western Vet is a good spot for times when you can't see your regular vet, or in an emergency. I've had the "pleasure" of visiting twice with a sick dog and they are very kind and helpful. They also will take care of mailing in pet insurance claims from their location for you, taking one more thing out of your hassles!

Very considerate and helpful with our senior kitty. We were a bit concerned about his urinary health and our regular vet wasn't open until the afternoon. Got us in quite quickly and were very professional.

Service was great, but it did take a while for them to get to us;even after being seated into a room. However, the Doctor made it worth the wait ( I forgot his name but may have been middle eastern)

Very knowledgeable vet with extremely reasonable prices

The experience we had at VCA Canada was superb; they went over and above in telling us about Daisy's condition and giving us all the help we needed to treat her. We are so thankful for the professional staff there and would recommend anyone with concerns about their four legged family member to go there.

Had a surprisingly good experience. Brought in my cat (it was the weekend, my regular vet was closed). She had something wrong with her ear and was in a lot of pain. The front staff, technicians, & veterinarian were all professional and caring. They all know its stressful when someone in your family is sick, and I felt the best care was done. The Emerg Vet suggested a way where I can do a follow up with my family vet which would be cheaper. At the end I was preparing myself to live on Kraft dinner for a month but was pleasantly surprised when it was a fair amount of around $200. Thank you to those who looked after us!

If you want to pay twice as much for them to tell you, "this is a very sick dog" this is your place! Waited for hours and all I was told was that my dog was dehydrated and needed tests. Quote between 2k and 3k for a battery of tests with no explanation of what we were looking for. Wanted to keep my dog overnight but were not going to do anything but the tests...and charge me for the hospital stay.
Took her to Southern Alberta Veterinary Emergency the next morning where they were awesome. I will put my review of them up.

I loathe having to give this place one star. DO NOT BRING YOUR PET HERE.
Here's our story, our cat was limping, we took him to this 'business', they charged us about $700 for an X-Ray, told us it was cruciate ligament rupture with bone fragments around it. Then they said he needs surgery, it will be $4500 to do it, but we would have to speak to the surgeon first at a cost of $160 just to speak to them.
So, after some web research due to a massive lack of trust, we found that we should be going to our vet for a 2nd opinion.
Our vet told us, after these clowns finally sent the x-Rays, that he did not need surgery, that the images did not show bone fragments and that the quote was ridiculous. These greedy, so called, vets at the Western Veterinary emergency clinic would have put our beloved cat through unnecessary surgery, at great cost to us, for no reason other than to profit from vulnerable people. DO NOT TAKE YOUR PET TO THESE PEOPLE. My anger is beyond reasonable expression. Oh and if you phone them, don't accept being put on hold, they just ignore you, I saw it happen while we were in their reception and it happened to use too.
They are a bunch of useless, uncaring fools.

Quoted 15gs to do a surgery to save my dog. Thank God I went to another clinic and was quoted 1/10th of the price. I think it was a ploy to get my dog put down so they could make easy money. Avoid this place.

Not our regular vet but came on a weekend emergency. Friendly staff and vet. Our dog was well taken care us. Thx for your help - much appreciated.

This clinic was excellent in curing my dog's cancer!! Miracle workers. Very caring and compassionate and the specialists are extremely intelligent in their field. One of the best clinics in North America. I am sorry people have had bad experiences here but ours was top notch, follow up was excellent as well as return visits and we were from Stony Plain.

I have been breeding companion and show dogs for over 40 years and as a consequence have had to visit emergency clinics many times. Without doubt VCA Canada Western Veterinary Services has been the gold medal winner. Recently one of our younger Standard Wire Dachshunds (Lucy) had to have emergency surgery. Dr Germaine Hung and her staff responded to a very critical situation with confidence, compassion and high competence. During the two days that Lucy as at the VCA Emergency Care Centre Dr Germaine called me four times to offer information and updates and twice after Lucy came home. That level of communication is rare! Within a week of her surgery to treat pyometra Lucy was back to her usual happy and playful self. If I could give Dr Germaine and her staff 6 stars I would. Instead I will post a 5 star rating with two pics of Lucy one the day she came home from her surgery wearing the post-surgery onesie provided by VCA and a second picture of her one week later. Very Highly recommended!

The staff were so helpful and friendly in an emergency situation.

WAY OVERPRICED! I paid $210 to talk to a specialist for 15 minutes only for them to throw a $4000 quote in front of me for a small orthopedic surgery needed for my pup. (not covered by insurance) After nearly having a heart attack I sent the same quote to 5 other clinics in the city and they all quoted me back between $1400-$2200. Unless you are made of money please look elsewhere! Cambrian Animal Hospital in the NW is cheaper and has great reviews

be very wary here!

we experienced generally nice staff, a very thorough history taking by dr kevin and a quick diagnosis of our dog's condition. we did not feel forced into any of the many more diagnostic testing that could have been done to really pin down the diagnosis. these things are all good.

our confidence was lost, however, with the extremely high dose of prednisone our dog was prescribed to treat the immune type arthritis he was diagnosed with.

we think it actually killed our four year old duck tolling retriever! he was a strong and healthy dog before becoming disabled by his autoimmune arthritis. prednisone was prescribed in such high doses that he actually died one day simply chasing a ball at the park.

when we confronted our vet about the possible side effects, contraindications to such high doses of such a powerful medication, we were repeatedly told that the dose really wasn't that high and that it couldn't have caused the sudden passing of our pet.

further research, however, clearly indicate thromboembolis and hypertension as very possible side effects of this drug. either one of these side effects could very easily have been the cause of such a sudden passing in a dog with no other medical conditions other than arthritis.

high doseages of very powerful drugs with no monitoring at all. we would never do this to a human!
we believe this vet actually did in our (other than arthritis) otherwise healthy dog...

va is always professional but they almost demonstrate an innate caring for my do nova

They were so gentle and understanding with my reactive rescue dog.

Poor service, takes forever to get back to you. Called and was told they will call me the next day (and I hear this each day I called when I don't actually hear back from them). Referral made over 10 days ago, specialist still "reviewing" the file. Makes you feel very confident, doesn't it?

Fingers crossed that our dog pulls through. The vets and techs are all amazing. We feel that our dogs are in good hands with them.

After knee surgery at Western, I brought my dog back for physiotherapy. I was expecting her to be nervous on her first trip back to the vet after surgery, but she was actually excited. She is generally a skittish dog, so her enthusiasm for Western Vet and the staff speaks volumes she trusts them, and so do I. Surgery was a success, the incision is tiny and clean. We plan on hiking this summer. I highly recommend Western.

***AVOID THIS PLACE***
DO NOT TAKE ANY ANIMAL YOU LOVE HERE
unhelpful. Horrible communication. Only did anything once money was threatened, and once called out for there lack of communication and the money was threatened suddenly my dog is 100% better and we can come pick him up? We call at 530 asking for an update cause NO ONE has been in contact with us since noon. Someone will call you soon with an update 3 hours later we call back and STILL no one had any update for us??? Never again. HORRIBLE PLACE STAY AWAY.

Excellent place to bring your pets when they are in need of a specialist. They have everyone under one roof.
A bit pricey compared to everyday vets.

Unfortunately, my elder dog deteriorated rapidly - late on Good Friday. The clinic wasn't busy, and staff met me at the door. They were ALL very VERY kind, understanding, and made my sad situation as easy as possible. Me AND my dog were treated with the utmost care & respect. Dr Longmore was gentle, efficient & caring. My dog's last moments were peaceful. Thank you.

I would recommend avoiding this clinic if possible.

Your animal's wellbeing takes a backseat to their billings. I was told that if I declined a $3,000 image (which two nurses said was ineffective for our scenario) they could "slit my dog's neck artery by mistake and he would bleed out on the table and die". This was then followed by them looking up my then current vet who they said "was not qualified to do the procedure" (this vet owned their own practice) and that taking his care elsewhere would be dangerous. They maintained that their surgeons were the only safe option.

This was for an abscess, which is by all accounts the most basic of emergency procedures. After this I was quoted upwards of $15,000 plus roughly $1,200 in daily monitoring charges (they prescribed two days). We took our dog's care elsewhere the following day and paid roughly 11% of what we were quoted after paying ~$2,000 to have our dog monitored for less than 36 hours at the VCA. They put him on fluids and did not administer requested painkillers (as confirmed by his records). Again, this was for a basic procedure, and we were told if we discharged him he would lose his priority in the surgery queue. We only kept him there in case we could not secure another option.

I will credit the surgeon who called the next morning. She was great with questions, and followed up with me personally after I requested the discharge. When I told her why we took our dog's care elsewhere, she sighed and said she understood.

There were other disappointing items within this experience, but in the interest of time I think I've made my point. We will not be returning to this clinic.

We took our dog to Western with a broken leg. Xrays showed that it required a metal plate on the bone to fix it. With their board-certified specialist surgeon, the estimate was $3800 plus the xrays and meds. We found the same surgery for about 30% cheaper at another hospital in town. Our dog is now recovering.

Dr Hung and her team took great care of our pug through her soft palate surgery. Very impressed with the level of care and communication especially considering the Covid situation. I would recommend them for any flat faced breeds

Great vet clinic! My girlfriend has needed to bring her aging pooch here on a few occasions and they're always incredibly friendly and explain health concerns with your animal in a way you can easily understand. They also offer coffee while you wait. I've even brought a lost dog here in the middle of a cold winter night and they gladly received her here!

Contrary to the previous reviews, I had a very good experience at this clinic.
My dog has Osteosarcoma and the staff were very compassionate and excellent with my retriever. Dr. Neil related to my dog with the utmost of kindness and genuine affection. The clinic is very clean, we were seen on time, our treatment options were discussed and explained thoroughly. There are many treatments out there for sick dogs ranging in price according to what one can afford. Some of them are very pricey, you pick what you can afford, and do the best you can for your pet.
I am sorry for the people who had a negative experience.
Maybe more pet owners should consider pet insurance.

Absolutely disgusted. They care about money first and foremost.... remember that. As a vet who is supposed to help animals and save them, cares more about the obscene amount of money they want

Great experience! Well, err, as great as it could've been given the circumstances. I came here with my rabbit earlier today after a health scare and they treated us both with the utmost respect and care! They made sure he was comfortable and safe and I can't say I'm in a hurry to visit them again, but if the worst happens, they're a great team to have by your side.

Cheers,
Darian and 'Dobby'

My dog, a 14 year old Golden Retriever, was in distress and so I took her to this clinic to be euthanised. As soon as I entered the back door to explain that we did not need an examination the assistant yelled at me. The back room was filthy as was the front lobby. There was blood on the floor yet there was no attempt by the staff to clean it up. The room where I was waiting for the vet to come in was also filthy. There were dirty cups and other debris from the other clients. I had asked the staff to come in to euthanize my dog but they said I would have to wait for them even though she was in distress. To move her they put a leash around her neck and pulled her even though she had a large lump on her neck and was having trouble breathing. I left the clinic with my dog and went to Calgary North. The experience was like night and day. At Calgary North they were empathetic and kind. PLEASE...if you love your dog do not take her/him to the Western Veterinary Clinic.

My little Yorkie Daisy was attacked and we brought her here and they went above and beyond for her care making sure they did everything to save her and make her feel comfortable. They truly care about all animals there.

Stay away from this place as it is ridiculously expensive and almost cost me my cat. My cat had a blocked urethra and my vet told me to go there as it was an emergency. 3 days later and $4k later, the cat was unblocked and blocked again so they recommended a surgery for another $4-$5k. I considered putting my cat down as the costs were too high without any pet insurance but I found a vet in Red Deer that performed the same surgery for $1.4k. If it's not an emergency I recommend Cedarwood Vet in Red Deer. They also charged me $100 in meds for my cat they put in his carrier that they didn't tell me about and my new vet had already prescribed new meds. Poor customer service. Negative stars if I could.

Staff are totally proffesional and top in their field.

Recently my best buddy was diagnosed with diabetes. He developed cataracts and went quite blind pretty quick. Western Vet were so amazing. They were able to remove the cataracts letting my guy see again. I also seen an internal medicine specialist who helped get us on track to get him regulated. I traveled 10 hours (each way) to go to western vet in Calgary!and would ho again if I had to. Awesome service, wonderful friendly staff and an overall great outcome. Thank you so much. We are forever grateful.

Would recommend in a heartbeat.

We were in need of emergency vet care last night and they were very courteous, understood the need for expediency and got the puppy in, the second we arrived. Because we could not go into the building, constant updates were given in a timely manner, over the phone.

Do not hesitate for one second if you need critical vet care for your companion. Everyone I met there cared deeply for the little runt I brought in.

I took my kitten there after hours with a trauma- the kitten was in rough shape. I requested to have the kitten euthanized, the girl at the front desk snapped at me and told me I didnt even know what was wrong with the cat. ( I am not a vet- but I watched the kitten get hit by a car and It didnt move after that- only shallow breathing and a lot of blood). The same rude girl came back with a form- and tried to get me to sign it stating they would do x-rays, lab work and IV to a maximum of $600. I again told her that I could not afford to have all this work done on the kitten and that I wanted it euthanized. She put me in a room and stomped away- approx 10mins have passed- and the vet comes into the room and told me the cat has a head injury and that he would give me a few minutes to rethink euthanizing the kitten becasue people can change their minds. Again I told him that I wanted him euthanized. So another 5 or so minutes pass and another vet tech comes in with creamation information and burial services etc. After speaking to here for a few mins I tell her I would like to pay for the kitten and leave. I told the other vet tech that I did not appreciate her being rude to me about wanted to put the kitten out of his misery and that if she wanted to fund the work on the kitten I would be more than happy to have everything in the world done to save it- she didnt even look at me and walked away. Soo about half hour has passed, the vet is seeing other animals and the kitten is still not euthanized( the tech told me he was still alive cause I asked). To make a long story short it was $350 to have the kitten euthanized by the most rude people- I wish I had never taken the kitten there- and I will never ever go there again it was a horrible experience- They made me feel horrible for not being able to afford all this work they wanted to perform on my kitty.

The staff here took great care of our dog and the lady over the phone (July 5th ~1:00AM) was extremely kind to us and our dog. They made sure to inform us about all what they were doing and asked for our permissions on everything. They even sent an emailed summary of their findings and what they did to our dog which is extremely helpful! Thank you!

Money hungry awful people who only care about money. Wanted to charge us $9000 to remove an obstruction from my dog's stomach. Taking her to Fish creek Animal Hospital immediately! They make you pay $1000 before they will even look at your dog. They are in it for the money and nothing else!! It's heartbreaking that people like this exist... KARMA will get you!!

IF I COULD RATE THIS LOWER I WOULD. Unfortunately in August of 2019 we had to make the very difficult decision to let our beloved dog Daisy go. We received the most amazing care from Dr. Hung and Dr. Schiller. However, on Nov 7th i received an email from VCA Canada Western Vet notifying me that they had "miscalculated" my account and had not charged me the full amount for THEIR internal transfer, (So basically walking my dog from the emergency room to the ICU.) This was not an expense to them but a internal fee they charge like an admin fee. Then the email went on to advise me that they would graciously not charge me interest on this "miscalculation" of theirs. WOW! Customer service at it's best. Don't get me wrong, I was happy to pay for and have paid for any and all fee's associated with the care of my dog, but I feel it was extremely unprofessional of VCA to come to me after 4 months on something they could have just taken care of (written off), especially under the circumstances.

Sadly they won t take my cat in and help him out because I m also dealing with a work emergency and can t be on the phone from 9/10am.

So because of that my cat, is being refused help.

Thanks a lot! Won t ever be using your services again

Great staff, great service. Direct bill to insurance.

Our puppy had a secondary infection after getting surgery and this clinic not only kept our puppy another night to treat her but they waived the extra cost. Top notch institution, 5 stars!!!

If you can avoid this hospital, do so at all costs. If your animal isn't in immediate danger of death it's worth the drive to a different vet. They were not quick you see us at all, and by the time we got to see the bill it had been 3 hours (there was one other person in waiting room). The bill was absolutely ridiculous. Overcharged every single way they could, even with our top-notch insurance, the estimate was still between $800 and $2000. The vet also spent half an hour trying to convince us to change from a raw food diet. We were here for an emergency, he was not our regular vet. Not impressed in any way. Will avoid at all costs in the future.

Horrible, these clowns killed my cat by not watching her close enough, the american vet then phoned downstairs and told the staff to set up a fake attempt to save her life because I demanded to see what was happening......I touched her and she was stone cold, obviously dead for some time. All involved in this charade should be horribly ashamed of themselves. These idiots were even doing chest compressions to try to impress me. Pathetic, run don't walk from this place.

May you all rot in the place you fear most!

They took care of my cat whom we love, but is it worth $1700 for a night? At least we have a peace of mind. Good service, but pricey!

Although I appreciate this is an emergency/ hospital-type place, and that they helped us during an emergency, but they kept us strung along with multiple visits and bills when they should have just been straight that our little dog wasn't going to make it. To top it off they were trying to profit even more by up-selling plaques to memorialize our dog (a nice sentiment maybe, but they charge 4x as much as it should). Vets and staff were nice and seemed knowledgeable despite it all, so I gave stars for that.

Amazing staff here, highly recommend whether you have an emergency situation or you re referred. They took such amazing care of my dog, and everyone is so kind!

This is an amazing facility. The Vets are great, staff are cool. And our Diesel is made comfortable.

Great staff and specialists. Don't hesitate to bring pet with serious illness or emergency here for care.

I have never had so much care and compassion by individuals that truly care for animals. I could call them anytime with my concerns with my dogs. They really looked after them. I live in a small remote northern community and can't always be there when they've had to go down. They are the only ones I will trust with my animals after numerous bad experiences with others (one I had to take to court after he paralyzed one of my dogs).

We took our cat to this location and it was after 12 am... we received a very good service from the Dr and staff there... we had to wait a little bit cause there was another pet under surgery, but emergency is always like that... Dr. Mirescu is a great vet.

I never expected psychological help after I put Fergie down. Ugh, sounds cold, wasn't . They were awesome, a psychologist called me a month later to check in on my being. I broke down, she understood and suggested great advice, it helped me move on. Parents tried to no avail, she helped. Don't knock what they do for us. If it's hard on us, imagine they're pain. Don't be a spoiled Calgarian .

I am really disappointed with Western Veterinary. I brought my cat in before Christmas because she had been limping for a few days and then stopped using her left front leg completely. Western did x-rays and found there was no fracture or break. They also shaved her leg to ensure she was not bitten by my other cat. Blood work was done and her calcium level was on the high side so they suggested another round of blood work be done because high calcium could mean cancer (yes - dropping the C word really makes a pet owner open their wallet). We agreed to do the 2nd round of blood work and were told this would let us know if she in fact had cancer, turns our you can not diagnose cancer from blood work alone. We were sent home with some pain medication for her leg and told they would call with the blood work results. We got a call a few days later and they confirmed her calcium was elevated. The recommendation made was to bring her back in to see an internal medicine specialist to start exploring why her calcium was high. It has been 5 weeks and my cat is still limping. I feel Western forgot why we brought her there in the first place and starting doing procedures that were not needed. This visit cost us $1200.00 and did not even help or fix why she was limping. I feel completely financially taken advantage of. I will not be returning to this vet.

We've used them several times. For surgery and emergencies and they were great. We recently had to put our oldest dog down and they helped us through the situation.

They were so friendly and helpful! We just walked right in, signed papers, and then right away they helped our dog.

Western Vet Specialsts is amazing, I can t thank them enough. My pet ended up being managed by several specialists at this hospital. I had no idea of the kind of advanced medicine available for pets until I visited Western vet. The quality of care provided to my pet was outstanding as was the level of expertise provided by the veterinarians. This facility offers advanced care which saved my pet s life. The emergency veterinarians and staff that treated my girl the night we arrived were kind, compassionate and very thorough. I would absolutely recommend this facilty for anyone who needs emergency or specialty care.

Unbelievable long waits. Expect a thousand dollars or more in billing.

Great survice. They have payment plans which helps.

I was in a situation where my beloved family member (Murphy) was in a life/death situation. I was an hour a half away and when I arrived the staff tool Murphy right in and thanks to the staff at VCA I am taking my best friend home tomorrow

Kinda expensive, but they saved Mindy's life. Staff is very friendly and competent.

I came in with my brother's budgie because it wasn't feeling well and was referred by an avian clinic because they couldn't get us in right away. The time I went the doctor I spoke with told us that they didn't have the proper diagnostic tools which is fine because the receptionist who picked up my call said the doctor has had previous experience with birds. By the end of the first visit the doctor tried to administer medicine for the budgie but said that it was refusing to take it so they left it as is. It wasn't even a question regarding the medicine. The doctor ended up not giving me the medicine for the pet and only charged me only the consultation fee which is fair considering that it is an emergency clinic. The next day I called the avian specialists again and explained how the bird wasn't given any medicine, their response was that they were surprised that the emergency centre couldn't do anything and had suggested us to call them back because they should have been able to something. So I call the the emergency clinic again and the receptionist puts me on hold a couple times and then apologizes for what had happened an offered me to go back to have the budgie re-evaluated. Great. I come back my second time and wait an hour and a half to get the doctor but that is fine because we didn't have an appointment but was asked to come back because something may have been overlooked for the pet. The doctor said they would just go weigh the bird then give it the appropriate dose of medicine. There was once again NO mention of any costs (same as the previous day). We wait half an hour for that to happen and then a technician comes in and asks for us to go to the front desk to check out. So they ended up charging us for the medicine even though there was no mention of it, if you are giving us the medicine today then why did you not just give us the medicine to go yesterday? We had to make the second trip back because of something being overlooked. It was a whole wild goose chase having the avian specialist clinic recommend us to your clinic, having to follow up with the specialist clinic once more only to be told that something may have been overlooked and that we should call back. This led to the second trip back to WVS. I am not sure what happened but there was a lack in communication and organization between the staff and us. Your clinic seemed like they took every possible chance to gouge your wallet whenever they wanted to. I will not be coming back, if you promise me one thing over the phone and it leads to a whole mess like I experienced then I will go elsewhere for help.

July 29. Saying goodbye to a loved one is never easy. It was Dr. Jessica Artinger (and team) that helped us through our difficult day. My young adult kids and I wanted to express how grateful we were for your compassion and support. Sincere thank you.

I appreciate any vet that doesn t make me feel like they re capitalizing on my love for my pets by guilting me into spending thousands on unnecessary procedures. I brought my cat in when she had stomach issues, and rather than going straight to imaging, the vet urged me to try a few new foods. Problem solved!

Charged me $168 to stick a thermometer in my dogs butt and quote me up to $700 to put one maybe two stitches in my dogs small 5mm laceration. Went on about blood work and sedation. What??? Went to Fish Creek and paid significantly less for better service. Would have been nice to have been told up front I would be charged so much just to make me sit in an exam room for 20mins. Insane.

Took in a stray cat, they found his home and took great care of him in the meanwhile!

Amazing service! I brought in my indoor cat after she escaped and got into a scrap with another animal. Both the Vet and Nurse were so kind and wonderful with her, I would recommend them to anyone!

This clinic was amazing from the moment you walk in! Very compassionate and caring team! Keep up the fantastic work!

Terrible experiences with these VCA clinics in general. All they want is the money, no interest at all was put to take care of our dog.

They have a well trained professional staff, great veterinarians. Unfortunately they are not cheap

McKnight referred us here because Western has the tools to scope a bone out of my dog's esophagus. However, they don't staff specialist regularly, instead on-call basis. Since they didn't have anyone until next morning, they tried to persuade us to perform the procedure next morning and have the bone stuck in her esophagus overnight. We were warned of all scary things that could happen and the extra $700 emergency fee if we call the specialist to come right now. They said C.A.R.E operates the same and do not have anyone in house. Eventually, the specialist can't even make it the next day, so we took our dog down to C.A.R.E, Turns out CARE has specialist staffed and completed the procedure immediately! Western had have friendly staff, but we didn't appreciate their approach of operating their business. If they can't scope right now, they shouldn't have promised McKnight over the phone and brought us down.

They are always helpful with our 2 cats. Very friendly and kind

I brought my cat here because it was the closest 24-hour emergency vet clinic to me. It was a mistake.
The staff were very unsympathetic to me the entire time I was there. The vet who came to assess my cat did not explain anything to me outside of the fact that he thought my cat would likely need surgery. Then he printed a bill and said they would have to hold my cat for two days.
The bill was a large amount and he did not break down what any of it meant or if I had any options.
Luckily, I decided to go to a different clinic where they treated me kindly and the vet was willing to actually talk to me about what was happening with my cat. My cat didn't end up needing surgery and the costs were less than half what this place wanted to charge me.

This place is grossly overpriced! We gasped when they toldus what our bill would be then took him to Fishcreek Vet hospital and it was less than 1/2 the price and great care there.

We went to this veterinary clinic under the worst possible circumstances. Our 9 year old dog fell, broke his leg and was in terrible pain.
The staff at the clinic were exceptional. Our Harry was cared for, given pain medication, diagnosed with advanced cancer and we said goodbye to him all within a matter of 2 hours. All the decisions were ours. The support of Dr Maloney was beyond anything I could have hoped for. She was kind, direct, gave us the information we needed to make our decision and I won t forget her poise in the face of our pain. Thank you.

What else can i say but excellent care, from front line staff to specialists. They appreciate how much i love my fur baby and listened, as I know him best. Best emergency care

My girlfriend's cat started to have some serious reactions to eating food and made a sound I can only describe as thoroughly haunting. This place is close to home so we went there ASAP and tried to figure out what was up. They recommend a couple tests but the vet seemed confident that he's okay to go home for the evening and see his family vet tomorrow.
I expected that the bill would be bordering on a thousand plus so it wasn't really a surprise. The surprise was that they give you a low and a high, and don't push you for the most expensive options. They gave us just what was needed and made sure he has fluids.
Naturally he was fine in the clinic and freaked back into oblivion and pain when we got home but fingers crossed.

My experience at Western was excellent. My husband and I were told by our vet that our young pup's kidney was failing and should be taken to a pet hospital. We got to see the ER doc shortly after we arrived. He told us that in addition to testing for kidney disease, he will test our pup for Addison's, a rare disease. He also explained to us the prognoses about the suspected diseases. We were well informed. I understand that some reviewers were turn off by the standard billing procedure there that you pay upfront for the highest amount of the estimated bill. The fact is our actual bill came out to be just over half of what we prepaid. This proofs that they are honest and only bill people with tests and drugs necessary to get our pets better. At the end, my pup got the proper diagnosis and treatment for the rare Addison's disease. I believe Western Vet has the expertise to know what to look for and that's why it's worth every dollar we paid. Also, the vets, techs and the receptionists are all warm and professional. Special thanks go to Dr. Lange who call us to provide updates while my husband and I anxiously wait for the diagnosis.

For those complaining about the cost of services and wait times: you are at an emergency hospital. That costs money. Vet staff deserve a wage, for example. We dont do it for fun. (I don't work at western btw) I'm quite certain we make half what you do, and work twice as hard.
It's also a hospital so there is triage happening. Theres obviously something more urgent than you realize.
There is a reason why this industry is second highest in suicides. This is part of it.

First time here and was a bloody nightmare.
I took my 10 year old dog into see the Eye doctor for a supposed cataract.
Well took her and my dog acted up so much when they were trying to take her in, I should have taken this as a sign.
After 35 minutes I get the call and the vet tells my she had a few things wrong in her eyes and quotes me a $2400 surgery that takes 30 minutes or less!!!!? Wow!! So to top it off, I was paying for my cost today and before I entered my payment details, I wanted to confirm their quoted price of $150 for a specialist appointment.
But turns out they now want $250!!!!
The arrogant guy in the phone said that clearly this wasn t their mistake and I have two options 1) Pay your bill in full or 2). We will send you too collections.
Great customer service
Horrible treatment! They lie, apparently steal from clients and threaten collections.
Wow wow wow
In my opinion this vet should be shut down! LIARS!! Scammers! Not ok.

They have lost my business for life. And my family.

I booked my dog for a cardiac ultrasound for OFA, and was charged $300 to get her results from the cardiologist. The service was fine but be aware that they will tack on extra costs without your full and informed consent.

Updated to add: the amount was credited back to me after complaining to the manager

Dr Bentley has no compassion or empathy for animals.

Glenna Mauldin is amazing at what she does. I have gone through cancer twice with my Maltese and we were at 3 other vets prior to coming to western, all the other vets told us there was nothing they could do with my puppy's tumors, they couldn't be removed, basically it was just a matter of days for the cancer to take over her body. Coming to western veterinary was the best choice for us. Glenna made it possible to get the tumors removed and my Maltese seems back to healthy little self, this wouldn't have been possible without the amazing staff of western veterinary.