Shannon Popplewell

Review of Western Veterinary Specialist ...

IF I COULD RATE THIS LOWER I WOULD. Unfortunately...

IF I COULD RATE THIS LOWER I WOULD. Unfortunately in August of 2019 we had to make the very difficult decision to let our beloved dog Daisy go. We received the most amazing care from Dr. Hung and Dr. Schiller. However, on Nov 7th i received an email from VCA Canada Western Vet notifying me that they had "miscalculated" my account and had not charged me the full amount for THEIR internal transfer, (So basically walking my dog from the emergency room to the ICU.) This was not an expense to them but a internal fee they charge like an admin fee. Then the email went on to advise me that they would graciously not charge me interest on this "miscalculation" of theirs. WOW! Customer service at it's best. Don't get me wrong, I was happy to pay for and have paid for any and all fee's associated with the care of my dog, but I feel it was extremely unprofessional of VCA to come to me after 4 months on something they could have just taken care of (written off), especially under the circumstances.