Western Star Trucks Review

Had my truck for almost 7 weeks to do a San replacement.

The people here were very professional and understanding that I was broke down with a loaded trailer and needed my truck fixed ASAP. They got my truck in and fixed and now I'm ready to lay down the miles. Thanks again Valley Freightliner. You guys keep us moving

On April 26th at about 2:00 in the morning, our semi shut off and wouldn't restart. After a service call to the break down site, we were told the truck would have to go to the dealership to be worked on. The night crew started at 3 pm. The technician that we got took a special interest in the issue and worked until close tracking the wiring issue, locating it and repairing the wiring harness. Thank you all so much for doing such a great job and helping us keep our dock time. Everyone was so friendly even though you were booked. Abby the office dog helped entertain us while we waited. Sincerely, The Losby's from South Dakota

I dropped off truck called in by my company for repair on Thurs 11/1/18 at 3pm. They had rest of Thurs, all day Friday, and were open a half day on Saturday. Truck was left to sit on their lot, not even diagnosed. I had to follow up with them. No phone calls to me at all. They reopened Monday 11/6/18. Finally, took my truck into the shop for diagnosis around noon. Again, no phone call regarding status. Was told Monday evening (after I followed up). A part had to be ordered. Wed 11/8, I followed up in the morning and apparently there was a miscommunication between service and parts and the part had not been ordered. Again, no phone call to me, I followed up again Thursday (11/9/18) and part had arrived late that afternoon.

I followed up Friday 11/9/18 morning, and same story, part was ordered looking to get truck in this afternoon . My dispatch gave them until 5pm at which time my truck was still sitting out in the parking lot.

Dispatch told me to get the keys and roll out of there. They would get fixed somewhere else. When I asked the young service advisor why didn t someone just tell the truth and say, hey, we would love to help you, but it is going to take a few days before we can even look at it, let alone possibly fix it. Instead of hold my truck and income hostage for 9 days (11/1-11/9/18) . The advisor just said I wasn t the one who initially wrote you up and he seemed more than happy to get my keys and get me out of there. I feel I was very respectful and patient, and more than gave this place the benefit of the doubt. So I left after 9 days and a truck still in need of repair! Unless there is a major overhaul of how the service team communicates repair issues with their customers, I will never recommend this place to anyone or be a customer here again.

On a side note, at Bakersfield Truck Center, a Freightliner dealership in Bakersfield, CA did fix my problem. The turnaround time? 3 1/2 hours!

The only place I can trust in Cleveland area Valley freightliner. Thank you for everything
Banaplus transport Corp

Very professional and knowledgeable when it comes to trucks

Great service Kristen got me set up with a great truck and very good financing with a great percentage rate. Definitely my place to buy trucks for as long as I'm in the Trucking industry.

I go there for all mechanical issues .
I don't like that the manager won't perform final inspection on truck and make sure they are safe to leave the shop especially when new mechanic do the work

Everything you need under one roof!
If you're a truck driver, that is!!!
Friendly staff and open late!

Great sales staff but no trailer parking so if your getting garage service better figure out what your doing with your trailer cause if you pull in there driveway you just opened up a can of worms.

Got turbo replaced
They took my truck fairly quick and
Got me on road fast.
Very happy with customer service also

The nastiest, more angry staff in a business I've ever encountered

These guys go beyond the Call of Duty to make everything right

They were fast, the prices fair, the advice excellent, and they are very pet friendly. If I have truck problems in the area again....they are the first call I will make.

Spent 2 days here for a coolant leak, 5 hours later in wv broke down, what do i see all that fresh coolant from this morning. waiting for a tow, the reason a coolant leak, put in a gallon to get to a safe place truck wont even hold that. Thanks for putting my safety in jeopardy and wasting my time and money.

Terrible service in the service department-they were told truck was needed and had a week to fix it-well they did not and when i asked why they shrugged there shoulders and said they were busy ok so when can you get truck running? again was told busy see what we can do -truck has been on site for a week,we had appointment and they did nothing.DO NOT PATRONIZE THIS PLACE

Don't even think about coming here unless you have extra time and extra money.Dealer for Freightliner telling me after 3 hours labor for air governor they telling me j need air compressor that will be available Monday and j came Friday morning.Nice way to keep themselves busy and charge you more money they need to.If you don't have the part than who has it??????
Plus that multiple people working on multiple trucks which can tell you a lot if you understand a bit mechanics.
Better refer to the local shops than to get robbed.

very bad management, especially mr. brook on service, hes so rude on the phone, i never use this company again, very expensive company..

Morning,
Just wanting to give the gentlemen over a Valley frieghtliner a BIG ole shout out!!
I've been inn the trucking industries for 15 yrs.
Valley frieghtliner came together as a "Team"
Taking my truck inn with a blowin transmission on a thursday at 2pm an had a new one inn by Friday nite at 7pm.
Lots of hard work an determination was put forth. Mechanics stayed extra hours. Too completion of job was finalized.
I was Very impressed and satisfied with the hard work throughout the company but also the respect that I was giving to me as a driver.

Wish you all the best Thanks so much.
special shout out too Mr. Gregg, Mr. Mark, an Mr Travis.
Everything was complete thanks to y'all hard work an determination.
Have a bless day an be safe
James P. Matthews

Parts Perfect service and friendly
But the service it's horrible
Didn't do the job right
Special The night shift guy he got bad attitude
And not friendly

Overall its a pretty nice place. Some of the reviews i find unjust. I got here yesterday morning and they just got my truck in to look at. But one thing people seem to overlook is that it is a smaller shop with alot of local clients that have appts set to get stuff worked on. They worked hard to get my truck in seeing how i was a "walk in appt". They staff is friendly, plenty of nearby hotels and food places. Im pleased with the overall service here. Would i like to get out sooner? Yes, but this is what happens in our line of work. Keep up the good work Valley Frieghtliner.

Parts department is top notch. Guys are nice and they know their stuff. Always willing to go the extra mile to help you. Never been disappointed.

Place was clean will sanitize people was friendly and the atmosphere seems to be healthy

STAY AWAY!!!! STAY AWAY!!!!!don't use them even if it would be your last chance. kept truck in a shop for almost a month! every day day same story, no parts, no time, will be ready tomorrow, they even didn't have oil to perform PM service on a truck. save your energy and time DONT USE THEM!

Love the parts guys and their hours are very accommodating!

What a mistake picking this company. Dropped truck off Tuesday, November 21st with a check engine light on. I understood with Thanksgiving coming, they wouldn't get to it till Monday or Tuesday after the holiday, but didn't get it fixed the following week. Ridiculous! I should have check their reviews first. I would have taken it somewhere else. UGH!!!! December 7th 2017. After 16 days here, I finally pick up my truck.

Worst Freightliner service experience, EVER! 3 day wait, NEVER received a phone call from anyone concerning our truck repairs. We had to call and when we did, we could not get a straight answer and employees sounded like they did not want to be bothered.

After our truck being there 3 days, when my wife asked to speak to the manager, he admitted he knew nothing about the status of our truck. Now I ask you, what dept. manager knows nothing about work being done in his department?

This was all warranty work, and you would think they would have been all over it.

As a team we lose between $400-$600 a day. The company we drive for loses several times that amount. Shops like this need to keep that in mind.

We have dealt with other Freightliner shops, and this was by far the worst. If you have options, take your truck elsewhere.

If I were the owner of this shop, I would be having a chat with my employees.

EXCELLENT PARTS DEPARTMENT. TOP NOTCH FOR SURE!
!

They kept the truck from Feb 14th till March 8th. Every single day they would tell us that the parts will arrive tomorrow, after 2 weeks of hearing that, they changed their story. They started saying that it will be FIXED tomorrow :D Guy named Jeff was the one that kept saying that. Parts were under warranty, so I bet they didn't really have a lot to earn from us. We lost the driver because he had to wait that long, and kept hoping that the truck will be done next day REALLY. This place is a JOKE, stay away from them!!! Specially if parts are under warranty, they will fix it - NEVER

Went right in got what we need right very nice staff

For Allen.

All the parts we ordered from you we picked up. IF it was couple days to get the parts for you, WE SAY hold on on it, we need it today and we kept looking around for same day part availability.

1.If you mistakenly order the part and it came, plz pick up your phone and call us so we are aware of what was ordered and came to your facility.
If you did not make a call, plz dont be ignorant accusing someone not to pick up the part.

2. Even if we ordered a part and no longer need it, OR find better price, OR decide going another direction, WE ARE the customer and it is our RIGHT.

Saying I'm not going to serve you today BECAUSE you don't pick up your parts, without even notify the customer of part arrivals, is simply NOT acceptable.

Service is #1 star just for this incident.

Stays open late, knowledgeable staff, outside sales rep Paul is willing to go above and beyond to deliver your parts at a fafir price. Not much more you can ask for..