I dropped off truck called in by my company for re...

I dropped off truck called in by my company for repair on Thurs 11/1/18 at 3pm. They had rest of Thurs, all day Friday, and were open a half day on Saturday. Truck was left to sit on their lot, not even diagnosed. I had to follow up with them. No phone calls to me at all. They reopened Monday 11/6/18. Finally, took my truck into the shop for diagnosis around noon. Again, no phone call regarding status. Was told Monday evening (after I followed up). A part had to be ordered. Wed 11/8, I followed up in the morning and apparently there was a miscommunication between service and parts and the part had not been ordered. Again, no phone call to me, I followed up again Thursday (11/9/18) and part had arrived late that afternoon.

I followed up Friday 11/9/18 morning, and same story, part was ordered looking to get truck in this afternoon . My dispatch gave them until 5pm at which time my truck was still sitting out in the parking lot.

Dispatch told me to get the keys and roll out of there. They would get fixed somewhere else. When I asked the young service advisor why didn t someone just tell the truth and say, hey, we would love to help you, but it is going to take a few days before we can even look at it, let alone possibly fix it. Instead of hold my truck and income hostage for 9 days (11/1-11/9/18) . The advisor just said I wasn t the one who initially wrote you up and he seemed more than happy to get my keys and get me out of there. I feel I was very respectful and patient, and more than gave this place the benefit of the doubt. So I left after 9 days and a truck still in need of repair! Unless there is a major overhaul of how the service team communicates repair issues with their customers, I will never recommend this place to anyone or be a customer here again.

On a side note, at Bakersfield Truck Center, a Freightliner dealership in Bakersfield, CA did fix my problem. The turnaround time? 3 1/2 hours!