Worst Freightliner service experience, EVER! 3 day...

Worst Freightliner service experience, EVER! 3 day wait, NEVER received a phone call from anyone concerning our truck repairs. We had to call and when we did, we could not get a straight answer and employees sounded like they did not want to be bothered.

After our truck being there 3 days, when my wife asked to speak to the manager, he admitted he knew nothing about the status of our truck. Now I ask you, what dept. manager knows nothing about work being done in his department?

This was all warranty work, and you would think they would have been all over it.

As a team we lose between $400-$600 a day. The company we drive for loses several times that amount. Shops like this need to keep that in mind.

We have dealt with other Freightliner shops, and this was by far the worst. If you have options, take your truck elsewhere.

If I were the owner of this shop, I would be having a chat with my employees.