Western Saw and Small Engine Reviews

Absolutely the very best service!!! Fast and easy to work with!

I've known this shop and personnel for many years. I've gotten to know them. The owners also work hard at the shop to provide great service and prices. I read the comment by these negative posters and can't agree. It's a family owned shop who take pride in their work.

I care for 13 acres of land (gardens and trees) in North Provo requiring equipment of all types much of which needs service. I'm very happy with Western Saw's quality of work, prices and advice. I like to refer my friends to their shop who are also having positive experiences and appreciate the service.

I purchased a new Vermont Castings wood stove from them 3 years ago and they've done an excellent job supporting and answering my questions. I'm grateful for their help and give them high marks for their help with my needs. I hope you'll give them a try and discover what I have.

Paul - Provo, Utah

Brought my edger in at the beginning of March for my lawn mowing business. I brought it in early so that it would be done. A month later I came in, after they wouldn't answer any calls. It wasn't fone, and they said it would be done soon and they would call back. This happened for about a month. After a 2 1/2 months, we finally got it back, and it was still broken. Very unhappy with the service. We managed to fix what they, the trained professionals couldn't fix in 2.5 months in 2.5 hours, and we are completely untrained. Would highly advise to go elsewhere.

I needed some quick servicing on 3 chain saws as I had taken down a huge willow in my yard and needed someone to sharpen my chainsaw and service one that wasn't working well. They fit me in and got it done quickly and on time. They had the parts needed to fix issues with one saw. They came through when I needed them. For their quick knowledgable service, they earned 5 Stars and this review! Thanks

4 Months of them trying to fix my weed eater / trimmer with them returning it once to me saying it works when it really didn't. No returned phone calls, multiple times I was put on hold with no one returning to the phone. I still don't have the trimmer, and paid for a new carburetor.

My advice is to stay away at all costs. Terrible management, terrible service, and inadequate repair.

Im sick of being the nice guy. POOR SERVICE! not fair. Dropped off weed eater & scooter for tune ups 1 month ago, I was told it would be 2 weeks... they were a little behind. No Phone calls or followup from them. Horrible customer service. I like and will also choose the Local businesses first. But not this one anymore.

We dropped off our ridding lawn mower 18 days ago, and have yet to have an accurate report as to the status. They keep telling us it will be done within the week. That was almost three weeks ago. Although the owners are nice, I would not trust them to work on my equipment again.

I've had Western Saw repair my chain saws and sharpen chains several times. I have always had excellent service at fair prices. They were highly recommended to me and I've never been disappointed.