Westcott Mazda Review

I love my 2015 Mazda 6 i Grand Touring....Snowflake White Pearl. I hustle my car down to $24,500 in El Cajon, Ca

PJ the finance guy here was really rude and disrespectful. After we chose our own financial institution to get our sons vehicle. He got rude and told our son that he would prefer us to go through them so he can make more money. Sorry, but I m trying to make it as cheap as possible for my 20 year old son. Then he started texting about they haven t received a check from the bank. The bank had already showed that the check was received. For a guy that has 15 years int he business. He needs to find another profession. I do not recommend anyone going here until he is gone. Semper Fi!

They listened to what we wanted and went out of their way to get us what we wanted

I got an e-mail from the sales manager via the sales person if I was interested in upgrading my 2017 Mazda CX-5. I called the sales person & we went through some numbers & we were interested & he asked if we could come in. We did & finalized the deal which was approved by the sales manager & just has to wait for finance. Mind you were even paying for the car cash so we figured it'll be a quick paperwork. We were told there were 2 people ahead of us. Hours go by & we're still waiting. After 5 hours of waiting I was cold, hungry & tired. The sales person comes over so frustrated & embarrassed to approach us because the sales manager who approved the deal is getting countermanded by the general manager. If this was the case why wait for 5 hours to tell us? I felt bad for the sales person because he was the one who had to give us the news. We left & the next day we got a text from the sales person apologizing for not making the deal. I waited for any of the managers to reach out & explain or say sorry but nothing. I usually don't write negative reviews nor complain to corporate office or want anything bad to happen to anybody but the experience was beyond me. I worked in an essential industry but we always get drilled that number one is customer service. The fact that we weren't even interested in upgrading since our car was really taken cared of & has only 13000 miles on it after 3 years, if not for that e-mail. So this review is to maybe for the dealership to get a better training on better customer service. If there's in house fighting on whomever is higher than somebody then don't do it at the expense of the customer. Have a better communication & lastly have the decency to face the customer & not give the unpleasant job to a minion. Obviously for one to become a manager these people had the attributes to become one. Thank you.

Total scam Avoid at all cost!!!!!!!!!!!!!!!!!!!!!!!!! I got a letter asking to buy my car !!! those people are scammers. I was talking to kaz he so unprofessional ghetto style person, he prints fake bule book value for your car and try to show you that he is saving you money ! but in reality he is scamming you be carful don't trust him . Do your homewrok if you wanna go there !!! never EVEr Trade your car At this location !!! my car blue book value is

5 Stars across the board!!
I cannot say enough wonderful things about my experience at Westcott Mazda, especially with Eduardo Orozco! He was extremely patient and answered all of our questions. He was not pushy AT ALL and was very honest about all of our options/what would be the best options.
I am sooooo happy with my CX5 and would recommend all of the team to anyone looking for a great car buying experience!!

Excellent, best service I've ever had ... congratulations

I went to find a new car for my husband and I actually like how they took care of us there I didn't feel pressured everything was good but there I felt like people were paying attention to me and taking care of my niece and answering my question I purchase the car we love it and we would recommend other people's to get one there too

I ran over something on the freeway the other day and I was afraid maybe it might have caused damaged underneath my car. I called Westcott the next day and Oscar told me to come right in and they'll look at it. Anthony looked over my car, said everything looked good. They washed my car and I was on my way. Great customer service!!!

Oscar made sure I understood what needed to be done to my car. He sent me pictures and walked me thru it over the phone.

Bought my 2014 Mazda 6 here two years ago and it was the best car buying experience I have had in a very long time. NO hassle, NO playing games... NO back and forth "let me talk to my Manager". Staff was friendly and very helpful. A few days ago, I had an issue with my car. Engine light and other lights went on and I took it in. They kept it for two weeks. Besides the issue I took it in for, they addressed other concerns I had as well. All under warranty. The entire time my car was in the shop, they provided me with a loaner... 2016 Mazda 6 I Touring... Very nice! Would have given it five stars if the door panel would have been installed correctly. Have to take it back to get it fixed but that is minor.Thank you!!!

Best experience ever, 2nd time buying a car here and Eddie and his team are by far the best... thank you guys for the team work...Happy Customer....

I purchased my first car on my own from the Westcott Mazda team.
They were thorough and extremely patient with me throughout the whole process, answering all of my questions.

Specifically: Alex, Edwin, and Matt went above and beyond to make sure I got the best deal and even made sure I got the specific color of the vehicle that I wanted (that they did not have in on-site inventory).

The Westcott team is exceptionally professional. In addition to their competitive prices, they are personal and exemplify a high standard of what automotive sales should be.

We bought a Mazda 3 last Sunday. I have to say, they they did a great job working with us to get the deal done. Kudos especially to Alex, the Marketing Director who went out of his way to help. He was gracious and genteel. You don't see that very often in a car dealership! I live in Vegas, but will by my next Mazda in 2 years at Westcott!
Thanks,
Don

Great customer service from Erica.
Thank you
CR

Ernie was fabulous! I would highly recommend both him, and your dealership! Obsessed with my new Mazda CX-5! Thank you!

Pulled into the service department to get my routine service done (oil change, tire rotation, car wash). The employees didn't even bother to get up from their desk to ask how they could help. Stood there for a while and just got starred at like, who are you, and what are you doing here?
Zero customer service skills or interest after getting the best customer service at John Hine for over a decade.
We recently moved from Mission Valley to Otay Ranch and figured we didnt have to go to Mission Valley anymore because Mazda National City was closer. Wrong! Regardless of our proximity to National City, We'll continue to take our vehicles to John Hine where the customer service is A+, even if it's further out. We'll just make a day out of it and visit our old neighborhood while we're there. John Hine appreciates our business.

All the people were nice ;). I took my car for service and they had it as soon as possible.I had a great experience. :)

Any dealership can wine and dine you during the purchasing of a vehicle. But Westcott Mazda has given me exceptional service every single time I've returned. Salesmen and service personnel all treat you like they know you. Getting an oil change, they wash your car. Repairs? You get a prompt shuttle or loaner. Emails and phone calls returned. Crazy future coffee machine in the waiting room for free, and they even leave the remote behind for the TV.

Unfortunately had a bad experience. Panels not reattached properly and the battery testing system failed to identify a battery what would die a week later.

These guys are a breath of fresh air in a suffocating industry! I have never felt such a calm, relaxed atmosphere with zero pressure than I have with Westcott Mazda! I went in for repair and oil change, and they gave me 5 star treatment from start to finish with no up selling or hidden costs. Also, the complimentary ride to work and back to the dealership was above and beyond thanks to the driver who couldn t have been a better conversationalist! You definitely earned my respect and my future business! Superb job folks! I look forward to my next scheduled appointment.
Kevin Buckhouse

Both key fob batteries had died, so I was using the actual key to get into my car for past 2.5 years. This morning either key wouldn't unlock the car. I spoke with Mario from the service department and I totally stumped him! He sent out two guys to see if they could assist.. Since it was my only vehicle and I have a seven day old infant! The guys were able to replace the batteries for me allowing me to unlock my door from the key fob!! Thanks so much Mario and team!! I truly appreciate your assistance!!

Where do I start, I bought a car from this dealership in February and paid them CASH MONEY. I was given a temporary 90-day registration which expired so, I go to the DMV to find out why I haven't received my new registration and title for the car. The DMV said there was nothing processed by the dealer. So I call the Mazda dealership and they said that Chase Bank never released the title. Now after 3 trips to the DMV and multiple calls to Mazda I was given another temp registration for 30-days. Sadly to say after waiting 4-months I STILL DON'T HAVE MY REGISTRATION AND TITLE THAT I PAID FOR!!!!!!! Now to compare I recently bought a new car from Kearny Mesa Volkswagen in May with great service by the way and they sent me an email with USPS tracking information and I received the registration and license plates in 27-days.

Got my car here, have it serviced here regularly. Staff is always friendly, though it's service representatives seem to replaced with new ones every time I'm here! Prices are comparable to other shops, but why take it to another shop - Mazda takes care of Mazdas and they seem to be doing a solid job of it.

I came in for service and had also requested additional maintenance on other items that were recommended l. I approved all the work showed uo to pick my car all was good untill I took the time to go over the maintenance and repairs done, to discover that they totally missed one of the service ls I requested.

Called the person back and let him know and had me come back to complete the work they had charged me for. Total waste of my time, so annoying.

Not to impressed with Mazda s service department so far.

I was in the market to purchase a 2017 Mazda CX-5 and decided to do my shopping and negotiating via the Internet. I contacted 4 dealerships Internet department. Needless to say, they all responded very quickly.

Eduardo Orozco the Internet Sales Manager provided me with a decent quote. Then it went south from there. They had advertised having the vehicle with the options that I wanted. Come to find out, they didn't have the vehicle in stock. Thought to myself....bait and switch?

Spoke with Eduardo Orozco and he stated they didn't have the car in stock. I asked how can you give me a quote on a car you don't have? His response..."we can get it from another dealer". That sounded reasonable considering the number of Mazda dealerships in San Diego. But, wait, he was checking with a dealership in Hawthorne Ca.???

Long story short....I found myself having to email this Eduardo several times to no reply...nothing...not even we couldn't find that make or model....nothing...No Response.

My response....Bob Baker Mazda. Solid customer service, responsive, great price!

Eduardo, if you got it like that, then you shouldn't be selling cars...POOR CUSTOMER SERVICE!!

Edwin was great to work with and I never felt pressured to buy. I love my new to me Mazda CX-5! The only reason it's a 4 and not a 5 is because they automatically charge for the door scratch protection they've added to all of their cars. But all in all a great experience.

Very impressed by the service of this dealership. My wife and I are truly thankful to our sales guy ERNESTO ALVAREZ MALO. He helped us purchase a 2017 CX-5 Grand Touring. Would recommend him without thinking it twice, if you are looking to have a pleasant experience, go to him, he will make you feel welcomed and explain the process of buying a vehicle.

O.K. -- long story short, instead of negotiating prices with me, a guy there ends up driving me to full on TEARS, yes -- I was bawling because one of their sales reps was yelling at me for trying to negotiate a lower price (this guy was seriously getting worked up so badly that the other guys in there had to calm him down). Maybe I was wrong but I thought negotiating was part of buying a car? What the hell kind of dealership is this anyway, putting on a good cop bad cop scene? (They had a real nice old guy available to diffuse the situation and calm me down). Sorry but this isn't the olden golden days, because those tactics belong in the same category as the old bait and switch (OLD AND FORGOTTEN) you promote shitty business and you get a shitty review. Take your business elsewhere people.

Please don't go here!!!! I went and was turned away. I was fine with their decision. Then about 15 minutes later a man by the name of DJ called and asked for me to give him the opportunity and he can get me the car I wanted, he said to just give him the opportunity!!! Wow, this was 6 days ago and I just viewed my credit score and my credit has dropped because he has put 14 Hard Inquires on my credit!!!! 14!!!! I was fine being turned away and now I'm left with an even harder chance of getting approved anywhere. Communication sucks, if I would of known this was going to happen, I would of declined 100%

There service department sucks .They can not evenly fix your car right.other words they don't now what there doing. When it comes to dynastic for get it.

Buying experience was amazing... everyone was friendly and the process was very very transparent. Eddie orozco the internet sales manager was a pleasure to work with. They gave me a great deal and i was more than satisfied w my purchase and experience. Will definitely be recommending this dealer and Eddie as well.

This is what I posted on Yelp : Came in to buy a new mazda 6... worked with Mohammad.... very pleasant to work with... gave me every detail he could about the 2 vehicles I was looking at to help me decide between the models. I have been car shopping the last few days and other dealership salesmen were kinda pushy where I did not encounter that here and I appreciated that. When it came to the paperwork it was such a smooth and easy process.. probably the best experience I've had yet for purchasing a car. Taymur in financing was awesome as well... loved talking story with him... both of these guys made it such a great/easy experience. So far I highly recommend this dealership and the 2 guys named above.

Very bad customer service I was put on hold for 23 min. Just to talk to service. The guy on service the "Manager" not friendly it all. I definitely not recommended.

I went on August 9 2018. My 2016 Mazda 3 had the airbag and BSM light on. Erica in servide helped me out. Her costumer service was outstanding ... I will definitely go back to the dealer...

Westcott Mazda gives me a very satisfactory service of my car. Recommended a five star excellent customer service. Makes my day a happy one.

I bought a brand New 2018 Mazda 6 and less then a year later, the braking sensors are malfunctioning and all electric in displays are going out while driving on the freeway. I called service and spoke to Alex in service and he tells me they can not even look at my car for a week. That leaves me with no vehicle to drive for the week. He did nothing to try and make arrangements for me at all. I would not recomend buying a Mazda. I put my confidence in this brand (Mazda) and a New car totally under warranty and now I am without a vehicle.

The staff was awesome, even if I didn't have the free maintenance I would still go back. Keep up the great work!

Staff was friendly and I got my car in less time then what was anticipated, can't ask for more.

Amazing Mazda cx5, cx3, cx9, Mazda3 & 6
Service department works wonders, let Oscar make it better. George is a no pressure salesman. Their finance department works professionally.

Had to get some work done on my car I spoke with Oscar and he was very helpful

Best Mazda experience. I previously leased a Mazda 3 at a local dealership near LA. The service was decent but nothing close to what westcott offers. Edwin is my go-to guy from now on. He is very professional and straightforward and was upfront with a great deal before I had to drive 4 hours down to their dealership. Everything went as expected when we arrived. Overall, Edwin helped me get an amazing deal and I had a hassle-free good experience to get my new CX-5. I definitely recommend you to check out their dealership and ask Edwin to help you out with the car you are looking for. Good luck!

Nicole, Sergio, Diego, & Kyle were the few of many people that I talked to while having my vehicle serviced for a takata airbag recall at Westcott Mazda. They were all very kind.

Staff was friendly and I got my car in less time then what was anticipated, can't ask for more.

Everyone is very nice and helpful!! We've always had very positive experiences here!

I'm very disappointed with the service I received here. Very rarely I write bad reviews, but I have to do it right now because I was basely cheated. In the time of pandemic Mazda company offered a free service of oil change and car cleaning for health care workers. It was a great news for me, because I am a Registered Nurse working full-time in my ninth month of pregnancy fighting for the well being of others. I called the dealership and brought my car for service with my own brand new filter. When I came back to pick up my car, I realized NOTHING was done. They just rinsed the outside of my car under water, interior was not touched, my husband checked the oil and it was dark brown. I spoke to the manager, but he said they did the service that was supposed to be done. I was so upset and frustrated I didn't want to continue the conversation. I just have one simple question to these people - When you bring your loved one to the hospital, is this the service you want for them or you expect honesty and care?
I understand, I cannot complain too much for the free service. However, if you promise to provide a service, please do it and don't waste the time and trust of others. Another thing I wonder about is how many Frontline workers drive their vehicles with bad, dirty oil thinking it's good for another 3000-5000 miles?

Service: Oscar is very understanding and helpful. If I were you I would try to request him or just wait for him BELIEVE ME he is worth the wait. The other guy there, lets just call him Mr. A has no customer service experience. Not nice, not helpful, or clear, and complains about his work out loud where customers can hear. I called with an issue and Mr. A was the first to answer. He made it seem like there was nothing that could be done that day (which I understood) and I would have to wait until the weekend.. it was Tuesday. I did not get a brand new car for my issues to be overlooked! I have a job and depend on my car to get there. I stupidly suffered for days until I called again. Oscar answered and he was VERY reassuring. I immediately felt better and he even told me to come in that same day (within their working hours) and he would make sure someone could help me. I got there and Mr. A was the one that helped me out ... I should have waited for Oscar. Mr. A was NOT helpful. Could not answer ANY of my questions. Some simple as an estimate of how long I would need to wait, don t mind waiting just wanted to know. He was complaining to his coulleges about how much work he had and kept making it seem like my issue was nothing and now he HAD to deal with it. He would say all this with me being in earshot! Honestly I will keep coming just for Oscars amazing service but if he is not there I won t hesitate to leave.

Buying my car here was super easy and kinda fun definitely recommend it.

Where to begin? I won't even discuss our buying experience - it should have been a red flag but we found a great car at a great price so we chalked it up to COVID and some miscommunication. At the time of purchase (June2020) we paid the dealership to handle our registration... because who wants to deal with the DMV?!

After about 8-10 weeks of owning the car we still had not received our updated registration as our temporary registration (provided by the dealership) was about to run out. We contacted on a number of occasions regarding the issue and were promised we would receive returned calls which never happened. We were able to get another temporary registration from the dealership in September after they explained there was some hold up with the DMV. That registration has now expired meaning I am driving a vehicle without valid registration. We have contacted the dealership more than a dozen times asking for some resolution to this issue. We continue to get the run around, they refuse to provide us the contact information for their GM and once again, have yet to receive a returned call from anyone at the dealership. I have emailed my request to either have some type of documentation of the issue that I could provide to an officer when I eventually get pulled over OR that they return the money we paid them so that we can pay the registration ourselves. They have ignored our requests and continue to tell us they are "looking into our case with the DMV".

I honestly hope that this is not an experience anyone else has to go through. I rarely write a review but the customer service and lack of communication is so appalling and unacceptable at this point I felt others needed to be forewarned before handing over thousands of dollars to this location. I would give them zero stars if possible but that is not an option.

* UPDATE: They just informed me that this is happening to multiple people so be aware that if you purchase from this dealership you may actually end up driving your car without a valid registration. In addition, when I've called, as directed, to speak with Karina they have put me on hold or sent me to voicemails. Apparently no one at this dealership actually ever sits at their desk.

My experience with Wescott was very exceptional. People are courteous and have the correct knowledged about the cars theyre selling. In the future I still will recommend our Wescott for the other people buying. I'm a very satisfied customer having bought 12 cars in your lot.

The most unprofessional place i have been to. The manager is super rude and impatient.

Hands down the best new car purchasing experience I've ever had. The staff were more than polite and professional and the whole process was done as fast as it possibly could have been. Well done.

Rami was very helpful and knowledgeable. I am deeply inlove with my new CX-5

Absolutely amazing experience...they had us in and and out within an hour. I had my 2 young children and they were incredibly kind, professional and skilled. So glad to have found such a wonderful service department

Diego Garcia at the parts counter is a really great guy!

Man it was a perfect day and I seen the car I wanted.

Oscar was my service manager, he was amazing! Extremely helpful and attentive! Thank you Oscar!!